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Everything posted by JFisher

  1. Hi jwjw, Sorry for the delay responding to your post. Can you confirm if you're still having this issue in the latest build of Affinity Publisher?
  2. Hi GarryP, Sorry for the delay getting back to you on this. Are you still having this issue with the latest build?
  3. JFisher


    Hi JPSports, Would it be possible to provide a screen recording of this issue so I can look into this further?
  4. Hi KipV, I can't say that we have encountered this issue.. Could you provide a sample file?
  5. JFisher

    Publisher crashes when I try to see Assets

    Hi, My apologies, i'm having some trouble replicating this. Could you provide a screen recording of your steps so I can follow?
  6. Hi Stephen_H, Thanks for your post, Would it be possible to provide a file that you're using? If you could save the file before the point you paste i can test this. I'm having some trouble replicating the issue at the moment.
  7. Hi Karl, Thanks for confirming, it seems everything is as it should be with regards to the ICC profiles. I encountered an issue with a previous build where the profiles had been removed and Publisher would freeze after selecting File > New as a result. but that doesn't seem to be the case here. Could you possibly check the location below? just hold down the Windows key and the letter R to show the run prompt and enter the command below. if you find any crash reports here please upload them here. AppData\Roaming\Affinity\Publisher\1.0 (Beta)\CrashReports\reports Thanks!
  8. The file is crashing for me in multiple versions also. I'll get this passed to development!
  9. Hi cctheatre, Could you provide the file so I can take a look? You can upload it here.
  10. Hi Karl, Could you please navigate to the location below and confirm if you're able to see any ICC profiles at all? C:\Program Files\Affinity\Publisher Public Beta\Resources\icc
  11. Hi Lensman Are you using Mac or Windows OS? Also, can you confirm whether this refers to the latest beta builds of Photo/Designer or release builds?
  12. Hi Lensteruk, Many thanks, I've passed this on to the developers
  13. Thanks Seneca! I'll get this logged.
  14. Hi Hillyard, Do you get the crash with a file specifically or with any document you create? I have been unable to replicate this here.
  15. Thanks for the screen recording JSewell! I've now been able to replicate the error, I'll get this logged. Many thanks
  16. Bonjour Toche47, Il s'agit d'un problème connu qui a été enregistré avec les développeurs. Merci beaucoup.
  17. Hi JSewell Thanks for your post I've been unable to replicate this in Are you still having this problem in the latest build?
  18. Hi Filo63! Thanks for raising this issue. I'll get it logged.
  19. JFisher

    Photo beta

    Hi David G Ferre, Welcome to the forum Could you check the following location, you can do this by holding down the Windows key and the letter R and entering - C:\User\AppData\Roaming\Affinity\Photo\1.0 (Beta)\CrashReports\reports here you may find some files, if you're able to see them please upload them here. If not, Please upload the images that were used in the stack here so I can test this.
  20. Hi Old Bruce Thanks for reporting this! I'll get it logged.
  21. JFisher

    Crashes in Refine Edges

    Hi IanSG Thanks for reporting this issue, i'll get it passed to development!
  22. Hi Clanks, Can you provide some more information about the crash? What seemed to be the cause? Are you able to reproduce the crash?
  23. JFisher

    Crash Report

    Hi Morgoth, Thanks for your post! Are you able to reproduce this crash at all? If so, please provide the file so I can test this otherwise if you could provide the crash report that would be great, just open the run prompt (Windows key + R) and enter %AppData%\Roaming\Affinity\Publisher\1.0 (Beta)\CrashReports\reports and attach the file here. Thank you!
  24. Thanks for the file @Mell77 I expect that the reason the file is taking so long to open is related to the recent Master page changes which has had an effect on some files. I will get this logged with the developers though for further investigation.