[Affinity Publisher - all menu options greyed out on launching]

Hi @garfybeds,

It is normal for all options along the toolbar to be greyed out when no document is loaded in Publisher, What happens when you try and create a new document by going to file > new > double click a document preset?

[Affinity Photo: Sub Brushes settings]

Hi @iconoclast,

I've been been able to replicate this issue and it has now been logged with the developers for resolution, thanks for the report. 🙂

[Crash When Copying Layers with Live Distortion]

Hi @pixeldroid,

Could you also provide the file/test copy which you are encountering the crash on so I can see if the issue can be replicated? Below is a private dropbox link if you wish to upload it there.

https://www.dropbox.com/request/2W5X4DeB603GImz5uuKw

[Master page text]

Hi @DeeAnnwelcome to the forums,

Have you applied your master page with the text to your Page/Spreads? This can be done on the Pages panel by right clicking your page > Apply Master > Choose the master page which contains the text.

[Text Styles - resetting]

Hi @Susie1001 welcome to the forums,

 -Have you tried resetting your text styles by following the below?

1.  Close down Publisher
2. Hold down Ctrl and Double click the Publisher Desktop Icon whilst holding down Ctrl
3. This should prompt for a new menu with three boxes ticked, additionally tick 'Reset Text Styles' and Press 'Clear'

- If this doesn't resolve your issue you can try saving a blank .afpub document which contains the default text styles, and on your effected document on the text styles panel dropdown, press 'Import Styles' and import your blank .afpub document.

- Your error appears to relate to an issue with a Nvidia OpenCL dll file, try disabling Hardware Acceleration in Edit > Preferences > Performance to see if this prevents this, however it may also be worth completely uninstalling your Graphics card driver using the uninstaller tool and re-installing from the Nvidia website.

Uninstaller:

https://www.guru3d.com/files-details/display-driver-uninstaller-download.html

Nvidia drivers website:

https://www.nvidia.com/en-gb/geforce/drivers/

 

[Affinity Photo: Sub Brushes settings]

Hi @iconoclast,

Could you provide a screen recording demonstrating your issue? When trying to replicate this issue, I've found that after editing one sub brush works as expected as well as editing an additional sub brush after the first does save my changes to the second, however the blue selection box doesn't move.

[Files changed by a later version?]

Hi @JBT27 welcome to the forums,

As Walt mentioned, it's likely to be one of the causes outlined, however we'll need the file so this can be investigated further, feel free to upload it to the below private dropbox link.

https://www.dropbox.com/request/s3ZgMti2OSUxGwjIoLyW

[Lost the plot in trying to export a png]

5 minutes ago, TopRobRoy said:

So yes, that's what I wanted thanks. No background, just the phone with the image.  So can I ask when I choose refine, what do I actually select, to get an exported png please. All of those sections in your Phone Refined file?

The selection has already been made in my originally attached file on the top layer which is ticked as visible, so you should be able to export to PNG with that file.

Alternatively, if you want to use your original file instead of mine, draw a selection around the phone > select 'Refine' on the context toolbar > Output at the bottom as 'New Layer' or 'New Layer With Mask' > Untick old layers visibility > File > Export to PNG.

[Lost the plot in trying to export a png]

Hi @TopRobRoy,

If you're trying to export your image to PNG without the checkerboard background as carl has mentioned, one way you can achieve this is by making a selection of your Phone image > Refine > New Layer with Mask and then resize your canvas (if required), uncheck the old layers and export to PNG. Attached is my afphoto file ready to export.

Phone Refined.afphoto

[[Affinity Designer] How to combat accidental copying of object by CTRL + click]

Hi @JOleg,

The copying of files via CTRL + left click drag and ALT + left click drag serve different purposes, the Ctrl drag honours snapping whilst Alt drag is not bound by snapping. I can see your query has been raised previously however as far as i'm aware there isn't a way to disable this. Perhaps another user may have a suggestion, If not it may be worth posting this in the Feature Requests and Suggestions Board.

[Copy masks between groups result in linkage]

Hi @markimark,

This does suggest you need to be  using replace in resource manager instead of pasting an image inside your opened embedded document as this will result in the original image also being replaced.

The resource manager can be accessed via View > Resource Manager in Designer. More information on how embedded/linked resources work is available in the help links below.

https://affinity.help/designer/English.lproj/pages/Media/resourceManager.html

https://affinity.help/designer/English.lproj/pages/Media/embeddingVsLinking.html

[Save File on iCloud - Memory Leak]

Hi @Lukc666,

I can confirm that this is a known issue specific to M1 Macs which is logged with the developers for resolution. This file bloat issue can occur when files are saved to both iCloud or locally.

[Abstandssangabe nicht lesbar]

Hallo Hirma,

Anscheinend wurde Ihre Frage als Verbesserung im unten verlinkten Forum für Funktionsanfragen und Vorschläge gestellt. Soweit mir bekannt ist, gibt es keine Möglichkeit, die Dreh-/Bewegungsgriffe auszublenden, wenn das Objekt mit dem Verschieben-Werkzeug ausgewählt wurde.

------

It looks like your query has been raised as an improvement on the Feature Requests & Suggestions Board linked below. As far as I’m aware there isn’t a way to hide the rotation/movement handles with the object selected using the move tool.

 

[French version - Oeil and Œil - crash]

Hi @Magimax welcome to the forums,

I can confirm i've been able to replicate this issue and it has now been logged with the developers for resolution. 🙂

[export of files with fractional dimensions wrong in extra added edge pixels]

Hi @NotMyFault,

Thanks for the post, I've raised this internally with the QA team and this has been considered more as an improvement than a bug. As such I've moved this over to the Feature Requests board.

[Exporting as PDF in X1a with bleed]

Hi Mark,

As far as i'm aware the export still uses the settings from the preset selected, the reason the preset dropdown is lost upon checking an additional option such as 'include bleed' is that the setting doesn't fall under the default settings for that particular preset, and as such it disappears from the box.

[How to show the nº of objects info, when Artboard or group is selected?]

Hi @ljfm,

You can see the number of objects selected using the move tool with a count on the  context toolbar, though grouped layers such as an artboard will only show as a single object and as such they would need to be ungrouped first to get a count.

[Affinity Photo freezes and crashes randomly]

Hi @Peter T OX2 welcome to the forums,

33 minutes ago, Peter T OX2 said:

have exactly the same problem. I load picture files from the hard disk, and, I think when I am using the selection brush or the 'refine edge' function, the program freezes. This happens randomly, and when editing some files it works perfectly, but the error occurs so often that the program is effectively unusable - I can't re-start the program every 10 minutes. Here is a screen shot:

Have you tried the user suggestions as stated above?

- Try disabling Hardware Acceleration (the last checkbox) in Edit > Preferences > Performance

- Ensure your Graphics card drivers are up to date, the latest updates can be downloaded your card's vendor website, either:

https://www.nvidia.com/en-gb/geforce/drivers/ 

or

https://www.amd.com/en/support 

 

 

 

[Ipad grid visual bug?]

HI @KiraCerceis,

This issue has been logged with the development team for resolution. 🙂

[Ipad grid visual bug?]

Hi all,

This appears to be affected by 'Display Zoom' being enabled in iPad Settings, try turning this off by going to iOS Settings > Display & Brightness > View and then try this again.

https://support.apple.com/en-gb/guide/ipad/ipadbfb08e0a/ipados

[multiple bugs related to nested adjustments on alpha channel]

Hi @NotMyFault,

I can confirm that these issues have been logged with the developers for resolution. 🙂

[Ipad App Hangs or Stops Responding]

Since the issue is likely resulting from the file having loaded from a shared location and that shared location being closed, could you try saving the file locally from the shared location, opening that and seeing if when the shared location is closed if the application hang occurs when the file is saved.

[Maximum Affinity Photo sizes issues with saving]

Hi @Frandango,

Could you provide us with a crash report from when this has happened as well as the file which causes the crash (if possible)? Below is a private dropbox link if you wish to upload them there.

https://www.dropbox.com/request/nTkNLcmi04uvKVgCCP6z

Info on how to find crash reports is covered in the below thread.

 

 

[Photo artborads change in spreads show the in photo erased informations]

Hi @TVK,

I'm raising this internally as i've been able to replicate what you have demonstrated in your video. To prevent this happening, after importing into Photo, right click on the image layers > Rasterize and then erase the signatures off, this destructive approach will ensure that when the Art boards are converted to spreads they will be Pixel layers instead of image layers with the erase preserved.

[Ipad App Hangs or Stops Responding]

Hi @Affinity Rat,

Could you confirm the size of the file you're working on when you encounter the issue? Are you loading this file from the shared location and the shared location is then disconnected and then the issue is encountered or is the file you're working on local to your iPad?