DGee

Thanks Ash,
V2 upgrade it’s truly great and makes me have certainty in the future of the apps. But there are still a few missing features which are basic and I hope Serif is generous enough to release them before v3. I’m mainly talking about Mesh or Freeform gradients, they’re absolutely necessary. Variable fonts and image trace are also greatly missed in V2. I have hope that V2 would still bring us these highly requested features that would make affinity apps even more awesome.

Thanks Ash,
V2 upgrade it’s truly great and makes me have certainty in the future of the apps. But there are still a few missing features which are basic and I hope Serif is generous enough to release them before v3. I’m mainly talking about Mesh or Freeform gradients, they’re absolutely necessary. Variable fonts and image trace are also greatly missed in V2. I have hope that V2 would still bring us these highly requested features that would make affinity apps even more awesome.

Thank you for your words Ash - Affinity is the basis of my project and I cannot work without Publisher - Despite some of the quirks the trio are one of the best software in their respective fields - I think it would be better when and where possible to have the BETA testing public to avoid any hiccups and making the software far more robust - Furthermore do a survey on the most frequently requested features once in a while would be great. I personally feel it is often ignored with a "currently no plans to introduce such feature..." is not helpful. A prime example would be RTL Support. 
The universal licence is good but not always useful as for example I don't use a mac or an iPad so - I don't benefit from it. (Even though I have bought V2). 
Like many here I started my design with Serif Page Plus in the 90s - so as far as loyalty is concerned you have mine because your software is actually very good and intuitive, coupled with the videos - So you have 3 GEMS which I used EVERYDAY. 
Let's move forward and thank you once again.

Hi All,
Well, it’s been a pretty crazy week since the launch of V2!
This has been a real labour of love for us over the last year or so, and I can’t even begin to describe how hard the development team have worked on it. Not only getting the V2 apps launched, but also of course finally bringing Publisher to iPad. 
With this being our first paid-for upgrade there has understandably been a lot of feedback / questions around future updates and our pricing policies. I thought it was worth addressing / clarifying our position on some of these personally...
Updates to V2 moving forward
Buying V2 not only gets you all the new features you have seen, but we have various updates planned – including many more new features and improvements – which you will get for free. This will continue until such a time that V3 is released. We’re not sure exactly when V3 will be, but I can confirm we are not going to move to anything as regular as an annual upgrade cycle as has been speculated.
It’s worth saying too that V2 does include many under-the-hood changes to our underlying technology, and we have also been investing in several new areas of research recently. Some of these haven’t manifested themselves into new features yet, but overall V2 does give us a better platform to develop on moving forward and I’m sure you will be pleased with the updates V2 will receive.
Updates to V1 moving forward
While we did say on the FAQ that V1 would no longer receive any updates, I want to clarify that was about new feature updates. We will be updating V1 to fix any critical problems caused by operating system updates in the future. So if the next version of macOS breaks V1 we will endeavour to fix it. There will be a point in time when continuing to maintain V1 in this way will not be tenable, but certainly for the foreseeable future we will continue to patch. In fact, we have an update to V1 queued up for release very shortly with some fixes for Ventura and issues caused by a recent Windows security / quality update. 
We will update our FAQ shortly to make that clearer for everyone.
Offer period
In case you didn’t see, I’m pleased to confirm we have decided to run this initial launch offer until 14th December to give everyone the best chance possible to get it if they wish / have a decent amount of time to trial it. 
Upgrade pricing
It’s been really hard to see some of the comments about us not looking after our existing customers – we’re pretty devasted that anyone feels like that to be honest. But the fact is we felt our hands were tied somewhat with being able to offer upgrade pricing in a fair way. The main reason for this was App Store customers (which make up around 35% of our userbase). The problems with that are two-fold: firstly, we didn’t have a way from within V1 to validate an App Store purchase receipt to reliably ensure customers who were entitled to an upgrade could get one; and secondly, we could not find a good way for people to get that discount via the App Store. Us pushing upgrade customers to go exclusively via our own site (including customers who were previously acquired via the app stores) may also have put us in violation of App Store Ts & Cs which we were obviously concerned about.
I’m not saying that these issues were completely insurmountable, but any solutions we came up with would be messy, and most importantly could have resulted in some bona fide V1 customers struggling to get validated and claim their discount. We certainly don’t have the support resource here if we ended up needing to manually validate tens of thousands of receipts for example.
The only option we felt was safe to move forward with was a general launch offer, which would guarantee that every V1 customer could get the discount, whether they purchased directly through us or the App Stores. We knew a side effect of that would mean some new customers would end up receiving that same discount – but we felt that was a better option than V1 customers missing out. It’s also worth saying that while there has been some good press about V2, all our main marketing has been via email and through social media to our followers. In other words, we felt ok about it because we knew the vast majority of people who would find out about it or take advantage of the offer would be existing customers. I would be surprised if over the offer period customers upgrading from V1 didn’t make up more than 90% of our sales.
Overall I do believe us giving a 40% discount, along with the addition of the new Universal Licence of course, is offering fantastic value for money for those who want to upgrade. 
However, taking on board some of the feedback there is something extra we can do – we will offer a new free bundle of content exclusively for V1 customers upgrading to V2 as an extra thank you for your support. I’ve seen this suggested by a number of customers and it’s a great idea as it does remove the App Store conflict entirely. 
We’ll need a little time to put something together, but all customers who previously registered or purchased V1 and have since upgraded to V2 will receive a voucher code for this via email as soon as we can.
A comment on no subscription
I do want to say that some of the points above are exactly the reason why software companies move to subscription. Whatever you do with upgrade pricing, you still have the issue of customers who bought the previous version 3 months ago vs. those who have had it 2+ years. Offering perpetual licences also gives the additional overhead of needing to maintain the previous version longer than you would if everyone was on subscription / generally always on the latest version.
We are a small team so some of these complications are not ideal — all we really want to do is focus on developing our latest codebase, push out regular updates and continue with our mission to make great creative software accessible to everyone. 
But it does need to be funded somehow. We know you love our no-subscription model, but there also needs to be a level of appreciation that the alternative is having paid-for upgrades from time to time. That unfortunately comes with its own problems.
All of that said, I have to say we have been blown away with the response to V2 - around 3 times as many people have upgraded in the last week than we expected - and we really can't thank you enough for the support you have shown. More than anything the success of this upgrade puts us in a great place to continue investing heavily in development which is ultimately what it's all about, and we’re super excited to crack on with some great updates coming next year!
All the best,
Ash

most points been made are very subjective and personal. I respect that other people may have a different opinion on the interface. I personally have a very different opinion. 

I love the new interface. At a first glance I wasn’t sure about the tool icons not being not monochrome… but then I realized they’re not distracting at all and I actually prefer them now because I see much quicker what the tool is about.
Personally I think it’s one of the best interfaces I have ever seen. It’s intuitive, looks great, the interaction with the tools is very responsive and smooth, and overall is very nice user experience. I just feel like creating something when I’m looking at it and I don’t get that from other apps.

No, it's not the same. You mean width to height ratio, I mean scale factor. In the golden ration that factor is 1.618, so if you build a visual hierarchy in your layout that scales by that factor it creates visuaL harmony. Leonardo da Vinci and countless artists used this, and many designers use this nowadays. 

For inspiration. 
 

That's good news. Thanks for testing and reporting.

You could simplify that to /1,618 I think. Yes, having built-in buttons would be simpler, but I doubt that will happen for quite some time, if ever.
Also, phi and gr in Affinity are 1.618034 to 6 decimal places. If you think it's 1.6 you don't have your decimal places settings set high enough. Preferences, User Interface. The calculations always use full precision internally, but this controls how many decimals are displayed and where rounding occurs for display purposes.
So, for your purpose, /gr should work nicely.

I love the new interface. At a first glance I wasn’t sure about the tool icons not being not monochrome… but then I realized they’re not distracting at all and I actually prefer them now because I see much quicker what the tool is about.
Personally I think it’s one of the best interfaces I have ever seen. It’s intuitive, looks great, the interaction with the tools is very responsive and smooth, and overall is very nice user experience. I just feel like creating something when I’m looking at it and I don’t get that from other apps.

https://affinity.help/photo2/en-US.lproj/pages/Workspace/expressions.html

You're welcome.
For "predefined ratios": You're wanting something where Serif has chosen some ratios and they're there automatically? You want to be able to save your own ratios? Or you simply want to use ratios? That last one already exists.
 

No.
However, you could (for Guides or Grids): Start a new empty document, create your Guide or Grid, then use File > Export as Template which will save your document as a Template. Then, the next time you want a document with that setup, just start from the Template instead of a document Preset.
To create a new document in V1:

You're welcome.

If you've used Photo V1, it's all the same, as what you had there.
The View Tool (hand) will show pixel sizes in the Context Toolbar. The Document menu has entries for Convert Format/ICC profile... and for Resize Document.

As a long time Serif customer (2001 approx) I am saddened to see the extent of this problem. I hope that on Monday Ash will get involved and "kick ass". I do not know whether the problem lies within Affinity or within its card processing company Braintree. It cannot be true that the problem lies with all the banks involved.
Ash, you have created a great comapny that has been agile enough to live alongside Photoshop. You need to be agoie again to get this issue fixed.

I love the new interface. At a first glance I wasn’t sure about the tool icons not being not monochrome… but then I realized they’re not distracting at all and I actually prefer them now because I see much quicker what the tool is about.
Personally I think it’s one of the best interfaces I have ever seen. It’s intuitive, looks great, the interaction with the tools is very responsive and smooth, and overall is very nice user experience. I just feel like creating something when I’m looking at it and I don’t get that from other apps.

most points been made are very subjective and personal. I respect that other people may have a different opinion on the interface. I personally have a very different opinion. 

Hi, 
I just purchased the whole suite of v2 apps. My card was charged but I have no V2 licenses under my account. 
I contacted the bank and they payment did go through.
I also contacted Affinity but got no reply so far.
FML

No I purchased via their website. They took my money and I got no license.

I love the new interface. At a first glance I wasn’t sure about the tool icons not being not monochrome… but then I realized they’re not distracting at all and I actually prefer them now because I see much quicker what the tool is about.
Personally I think it’s one of the best interfaces I have ever seen. It’s intuitive, looks great, the interaction with the tools is very responsive and smooth, and overall is very nice user experience. I just feel like creating something when I’m looking at it and I don’t get that from other apps.

I love the new interface. At a first glance I wasn’t sure about the tool icons not being not monochrome… but then I realized they’re not distracting at all and I actually prefer them now because I see much quicker what the tool is about.
Personally I think it’s one of the best interfaces I have ever seen. It’s intuitive, looks great, the interaction with the tools is very responsive and smooth, and overall is very nice user experience. I just feel like creating something when I’m looking at it and I don’t get that from other apps.

most points been made are very subjective and personal. I respect that other people may have a different opinion on the interface. I personally have a very different opinion. 

I love the new interface. At a first glance I wasn’t sure about the tool icons not being not monochrome… but then I realized they’re not distracting at all and I actually prefer them now because I see much quicker what the tool is about.
Personally I think it’s one of the best interfaces I have ever seen. It’s intuitive, looks great, the interaction with the tools is very responsive and smooth, and overall is very nice user experience. I just feel like creating something when I’m looking at it and I don’t get that from other apps.