Jedidiah23 Posted June 19, 2019 Share Posted June 19, 2019 I am having a similar issue with Photo on my MAC. Designer was recognized, but it's still asking me to buy and install Photo (which I have). Quote Link to comment Share on other sites More sharing options...
Staff Patrick Connor Posted June 19, 2019 Staff Share Posted June 19, 2019 @Jedidiah23 Welcome to the Serif Affinity forums This should work, so a few questions please Has your Affinity Photo come from the Mac App Store? Has it updated to the recently released version 1.7.1 yet Is it installed in the Applications folder? Quote Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon Link to comment Share on other sites More sharing options...
francesca Posted June 19, 2019 Share Posted June 19, 2019 I have the same question Quote Link to comment Share on other sites More sharing options...
Malachiman3 Posted June 19, 2019 Share Posted June 19, 2019 I have the same issue. Studio Live in Publisher links with Designer but not Photo. I brought Publisher and Designer on the Apple Store, and Publisher on your website. Thanks. Quote Link to comment Share on other sites More sharing options...
Alphalogan Posted June 19, 2019 Share Posted June 19, 2019 I have the same question, help will be appreciated. Thanks. Quote Link to comment Share on other sites More sharing options...
vincentlepes Posted June 19, 2019 Share Posted June 19, 2019 I had this problem but closing Publisher, opening and closing Designer & Photo, and then re-opening Publisher worked for me, may be worth a try for you Bryce 1 Quote Link to comment Share on other sites More sharing options...
Staff Patrick Connor Posted June 19, 2019 Staff Share Posted June 19, 2019 Any Mac App Store apps MUST be up to date (new version 1.7.1 in Updates and Downloads) and have been run at least once for SutdioLink to function in Affinity Publisher Hartwerk 1 Quote Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon Link to comment Share on other sites More sharing options...
Alphalogan Posted June 19, 2019 Share Posted June 19, 2019 Thanks I tried it, unfortunately Publisher then caused my Mac to freeze and it took some time to be able to quit Publisher so that my Mac responded again Quote Link to comment Share on other sites More sharing options...
Alphalogan Posted June 19, 2019 Share Posted June 19, 2019 Just seen reply, will try running Photo and Designer independently and advise. Thanks Quote Link to comment Share on other sites More sharing options...
Alphalogan Posted June 19, 2019 Share Posted June 19, 2019 Both Designer and Photo are 1.7.1, tried running both programs independently but still did not work. One thing I noticed was whist Designer and Photo appear in Launchpad they do not appear in applications. If this is problem not sure how to rectify. Quote Link to comment Share on other sites More sharing options...
Bryce Posted June 19, 2019 Share Posted June 19, 2019 vincentlepe his answer is correct. close your Publisher and open both designer and Photo then close them and open Publsiher. It didn't work for me and after doing that it was fine. One last thing is you have to own them both to get both buttons working. ramdj48 and vincentlepes 1 1 Quote Link to comment Share on other sites More sharing options...
Staff Patrick Connor Posted June 19, 2019 Staff Share Posted June 19, 2019 I think you will need to find them and put them back into applications and then run each one once, but I have not confirmed that if you would rather wait for another member of support who is in front of a Mac, then I would understand. Quote Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon Link to comment Share on other sites More sharing options...
Matzo Posted June 19, 2019 Share Posted June 19, 2019 Hi there, had the same issue. Solution was to put them back into my "Applications" Folder (on my maxed out 250G SSD). Thanks @Patrick Connor for post #2 up here Patrick Connor 1 Quote Link to comment Share on other sites More sharing options...
francesca Posted June 19, 2019 Share Posted June 19, 2019 Thanks. Mine working now I have updated Affinity Photo. Great facility to be able to edit photo without leaving publisher. Thanks guys for working so hard to develope this programme. Patrick Connor 1 Quote Link to comment Share on other sites More sharing options...
hawk Posted June 19, 2019 Share Posted June 19, 2019 (edited) I bought Designer on the MAS because that was the only option available at the time, and I bought Photo when I think it was still only available on the MAS or I didn't know about the possibility of direct purchase (would have preferred it). Then I preordered Publisher through the web store because that was the only choice again (and I had no idea about Studio Link). But now Studio Link won't recognize Designer & Photo (1.7), and I don't find that acceptable. Please make Studio Link work regardless of where we bought the apps from, or refund my purchase, or convert my Designer & Photo licenses to the DRM-free versions since I would prefer that because I basically only use the MAS for Affinity anyway. Nevermind, I didn't see the 1.7.1 update and now it works! Edited June 19, 2019 by hawk solved davidg2020 and Patrick Connor 2 Quote ♥️Affinity v2; macOS 14; ⌨️🖱; recreational user since 2014. Link to comment Share on other sites More sharing options...
mbaren Posted June 19, 2019 Share Posted June 19, 2019 I am having the same issue. I have Designer (but not Photo) installed on my PC desktop, and Publisher doesn't recognize it. I've confirmed that Designer is the latest version, and I've started it up (several times) since installing Publisher. I even did a reboot, because hey, sometimes that helps. Nothin'. On the other hand, I put Publisher on my laptop, upgraded my Designer & Photo installs there, started them up, and StudioLink works in Designer no problem. So, 50% success! Still, if anyone has any thoughts it'd be appreciated. Quote Link to comment Share on other sites More sharing options...
Aammppaa Posted June 19, 2019 Share Posted June 19, 2019 6 minutes ago, mbaren said: I have Designer (but not Photo) installed on my PC desktop This thread seems to be mostly about issue with StudioLink on Mac. For PC try deleting the .appinfo files from C:\ProgramData\Affinity\Common\1.0\appinfo\Release Patrick Connor 1 Quote Win10 Home x64 | AMD Ryzen 7 2700X @ 3.7GHz | 48 GB RAM | 1TB SSD | nVidia GTX 1660 | Wacom Intuos Pro Link to comment Share on other sites More sharing options...
mbaren Posted June 19, 2019 Share Posted June 19, 2019 That worked. Thank you for your help! Aammppaa 1 Quote Link to comment Share on other sites More sharing options...
Curious Posted June 20, 2019 Share Posted June 20, 2019 Same issue. No solution mentioned has worked for me. I have the current versions of both pieces of software. I purchased them directly from Affinity. I have a MacBook Pro with Designer and Publisher. Is this a bug? Quote Link to comment Share on other sites More sharing options...
ramdj48 Posted June 20, 2019 Share Posted June 20, 2019 5 hours ago, Bryce said: vincentlepe his answer is correct. close your Publisher and open both designer and Photo then close them and open Publsiher. It didn't work for me and after doing that it was fine. One last thing is you have to own them both to get both buttons working. Thank you. I purchased both Photo & Designer through 3rd party apps, so I owned them. At first Publisher didn't recognize them, so I took your recommendation by closing everything. Then I opened Photo, followed by Designer. When I opened Publisher last, everything was linked. Hoo-ray! Patrick Connor 1 Quote Link to comment Share on other sites More sharing options...
davidg2020 Posted June 20, 2019 Share Posted June 20, 2019 I have just purchased and installed Publisher and tried to get Studio Link to work. It doesn't and I'm guessing because I have version 1.7.0 of Designer and Photo. I thought "Simple... I'll go to the download section of Affinity's website and download the latest versions!"... except I purchased them through Apple's App Store and, upon checking there, there is no way to update... the button to download the software simply says "OPEN" (because they're already installed - albeit older versions). How to I update to version 1.7.1 (or whatever version is required to use Studio Link) without having to re-purchase the software from the Affinity store? If that's the only way, I'm going to be pretty peeved! Quote Link to comment Share on other sites More sharing options...
achilles177 Posted June 20, 2019 Share Posted June 20, 2019 I have closed Publisher, launched both Designer and Photo, reopened Publisher and now everything works fine on Mac (all apps updated to 1.7.1 version). Patrick Connor 1 Quote Link to comment Share on other sites More sharing options...
davidg2020 Posted June 20, 2019 Share Posted June 20, 2019 3 minutes ago, achilles177 said: I have closed Publisher, launched both Designer and Photo, reopened Publisher and now everything works fine on Mac (all apps updated to 1.7.1 version). I did that too but my Designer and Photo are version 1.7.0 (were before - still are) and I can see no way to update them - either from within the apps themselves or in the Mac App Store. Quote Link to comment Share on other sites More sharing options...
RaaR Posted June 20, 2019 Share Posted June 20, 2019 I've had the same problem as well. It's solved now. You can update Photo and designer to 1.7.1 in the Mac Appstore under 'Updates' or 'Purchased' tabs. Once that's done, launch both designer and photo. If Publisher is reopened after this, the studio link seems to work fine. Patrick Connor 1 Quote Link to comment Share on other sites More sharing options...
davidg2020 Posted June 20, 2019 Share Posted June 20, 2019 Fixed! Mac App Store finally decided to show me that there were updates to Designer and Photo... I checked there several times and it didn't indicate an update was available until I checked again about 15 minutes ago. I'm happy again. (-: Patrick Connor 1 Quote Link to comment Share on other sites More sharing options...
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