Stock photos from Unsplash causes Affinity Photo to crash

[Lancashire Arrow]

I am experiencing this issue also. The other stock photo providers work fine, but Unsplash causes an instant application crash. Attached is the crash report.

crash details.txt

[Chris B]

On 8/26/2019 at 1:06 PM, Lancashire Arrow said:

I am experiencing this issue also. The other stock photo providers work fine, but Unsplash causes an instant application crash. Attached is the crash report.

crash details.txt

Hey Lancashire Arrow—welcome to the Affinity Forums.

It looks like we're still getting a number of reports so I'll attempt to chase this up with the developers. Thank you for letting me know. 

[Dave Tuck]

Hi all,

I have the same unsplash issue both in photo and publisher.  Am running latest versions and also have Catalina installed.

[MEB]

Hi Dave Tuck,
Welcome to Affinity Forums
Thanks for your feedback. I've bumped our report/log. We are still investigating this issue. It's not reproducible on all systems are we are still unsure what's causing it.

[SaucyWeeTart]

Hi Guys,

Thought I'd add to this thread instead of starting a new one. I'm on Catalina 10.15.1 and AF 1.7.3 and having the exact same issues as others are having in the 'Unsplash' dropdown. As I type in an actual word, i.e dog, cat, house etc, then AP immediately crashes. If I type a random string of letters, it doesn't. Search results seem to be giving it a problem it seems. 'Pixabay' and 'Pexels'  function as intended.

I've attached a crash report.

Thanks.

 

AP Unsplash Crash.rtf

[MEB]

Hi SaucyWeeTart,
Thanks for your feedback.
I've updated/bumped the report and updated it with the info you provided.

[SaucyWeeTart]

2 hours ago, MEB said:

Hi SaucyWeeTart,
Thanks for your feedback.
I've updated/bumped the report and updated it with the info you provided.

Thanks, MEB.

[Carlos E González (México)]

Me too:
Mac Os Catalina v10.15 and Affinity Photo 1.8.3. also in Publisher! only with Unsplash 

 

[MEB]

Hi Carlos González,
Welcome to Affinity Forums
Thanks for letting us know. We are still unsure why some users are having trouble/experiencing crashes with Unsplash while others do not. I'm still unable to reproduce the crash on my system(s) but i have bumped our report again. Sorry for not having better news yet.

[adsmile]

Affinity photo freezes while importing photo from Unsplash. Its  very annoying. Once the photo is perhaps downloaded, the app is working normal.

[bunnyvoid]

this happened to me thrice today. After it pushes through, i am unable to resize move the image imported. I can still access the File and menus but never the transform tool. The fix I found was to save the document, and then reload it. I can reproduce the error by:

1. Search something in Unsplash

2. Application freezes and stretches

3. It loads the Image

4. I try to resize, move or manipulate downloaded image but it freezes

I'm on Windows 10 and i don't know how to produce a crash report.

Edited June 9, 2020 by bunnyvoid
additional information

[Mifisa]

Hi,  I have the same problem I have proved in Affinity photo, designer and publisher and the same problem...  only crashed with unsplash... pexels and pixabay works fine. 

I'm using macos and downloaded the apps from the app store.

 

 

[Crestina]

When I attempt to click for a stock photo within Affinity Designer 1.9.1.917 with 'Unsplash, Affinity crashes. I can use the other 2 sources, Pixabay & Pixels without any problem but not Unsplash. Any suggestions on how to fix this? I am using the latest operating system of Windows.

dc616e4a-16f3-449b-9f39-ba076bd08672.dmp

Edited March 9, 2021 by Crestina

[MEB]

Hi @Crestina,
Welcome to Affinity Forums
We are already aware of this issue and are looking into it. You're not the only one experiencing it - it's affecting all users.
Thanks for your report/feedback.

[SRL]

I had the same problem on a mac. It was solved however after I had to do a complete reinstall of my computer. Upon reloading Affinity Photo, I was able to use Unsplash without any problems.

[Yowza]

Same problem

[PAA]

Just noticed this today, only with Unsplash

[hstream]

Same here - Photo v 1.9.1.979, crashes when Unsplash image dropped on canvas.

[jmwellborn]

Welcome to the Forums @hstream😊.  Please refer to the first post in this section of the Forums.  Serif knows about this and is working with Unsplash to hopefully sort this out before another update.  Pixabay and Pixels work perfectly.  

[hstream]

30 minutes ago, jmwellborn said:

Welcome to the Forums @hstream😊.  Please refer to the first post in this section of the Forums.  Serif knows about this and is working with Unsplash to hopefully sort this out before another update.  Pixabay and Pixels work perfectly.  

Sorry, came here through Google, missed the pinned post in the section. First week with Photo, it's a dream to work with!

[jmwellborn]

1 hour ago, hstream said:

Sorry, came here through Google, missed the pinned post in the section. First week with Photo, it's a dream to work with!

Don't worry.  Everybody seems to be missing it.  Just happy you are here!!😊

[mat gracz]

Hi,

I have the same unsplash crashes issue after the last update to 1.9 version. Before that it was perfect.
Unsplash works perfectly on chrome and other browsers. 
It's just unsplash. Pixabay and pexels works great.

Crashes also happen sometimes when I'm using the warp mesh tool.
But this is only sometimes. I don't know if there is any connection here.

I'm working on PC.

Edited March 12, 2021 by mat.gracz@gmail.com

[MEB]

Hi @mat.gracz,
Welcome to Affinity Forums
Thanks for your feedback. This is being looked into as we speak. Please check this thread for more info/updates.

[Robert Meyer]

On my Windows 10 system when dragging an Unsplash stock photo to a new document Affinity  photo crashes when the mouse button is released. I've tried the "clear" fix but still crashing. Looking forward to the solution!

Robert

[zboser]

I'm having a similar issue. Windows 10 system. Affinity Photo and Designer (haven't tried with Publisher) crashes as soon as I drag an image from Unsplash. I can search it, but not drag an image into a document. The applications crash with no error.

DxDiag.txt