Please help, Affinity photo keeps crashing

[Nikhays]

Hi all,

new to affinity photo and looking forward too using it, but I have a problem.

I have opened photo for the first time (windows 10 version) and tried to open my raw files, these are Nikon nef from my d810. 

As soon as they start to load affinity flashes up with an error message that goes off very quickly and shuts the program.?

The raw files are readable and viewable in widows 10 photo viewer, and I was able too open them in Lightroom, before I cancelled my subscription.

At a bit of a loss with it now, do I need to convert my files with the Nikon software (never installed or used it), or do anything to the affinity setting to let the software open them?

regards nik

[Callum]

Hi Nikhays,

Welcome to the forums

If possible could you send me a screenshot of the error that appears along with the file in question so I can look into this further for you?

Thanks

Callum

[Nikhays]

Hi Callum,

Thanks for the reply, not sure if I could get a screen shot as it flashes up then closes affinity very quickly, error then gone?

As for a file I will send one over, but it is with all my raw files?

I have sent the error diagnostic report log with my email when I happens.

I will see what I can get for you when I get home later.

Cheers nik

[DBARTON]

I just downloaded version 1.6.5.135 and everytime I try to close/exit the program, I get a popup "Quiting - At least one file is currently being opened. Please wit for files to load before quiting the application."  But I am not waiting for any file to load.  I have to Control-Alt-Delete and close it by the Task Manager.  Never had this problem before the new download.

Windows 8.1 64 bit, 32G Ram

1

[MEB]

Hi DBARTON,
Welcome to Affinity Forums
Press and hold CTRL while launching the app until a Clear User Data dialog appears. Keep the first three checkboxes ticked and press Clear. The program should then behave properly.

[Nikhays]

Hi, Callum,

I would appear that I can not even open jpegs???

After doing the print screen , I tried some and got the same result, Affinity just closed. 

Here are the files.

Cheers Nik

_NIK5786.NEF

_NIK5931.NEF

[Nikhays]

More errors!!!!!

Thought I would look at the sample images that come up on the opening splash screen, did the click at the new document and get the next window to setup document size etc. click OK and get the same result.

Going to Uninstall the program and try again.

[Nikhays]

nothing changed with a fresh install, its still closing down. 

[Nikhays]

Hi Callum,

Did any of the files open up for you?

[R C-R]

3 hours ago, Nikhays said:

Hi Callum,

Did any of the files open up for you?

Obviously, I am not Callum & I am a Mac users, but for what little it is worth, both of your NEF files open without problems for me.

[Nikhays]

Thanks for your reply, I think it's some kind of system config conflict with drivers, software, hardware or like I said to the wife should have bought a Mac...! But not getting into that again!! ha ha ha .

[HVDB Photography]

Have you tried cleaning up the temp directory ?

%appdata%\Affinity\Photo\1.0\temp

 

[Nikhays]

Yeah, did Dell clean up and full system check....everything is ok.

 I am going to do an installation on my wife's desktop to see if it only doing it with my laptop. After that I've only got 7 days left to do a refund. Might still go down the Mac route with an older MacBook.

I could always try a demo version later on before buying it again shame really it looks great on YouTube.

[myclay]

some possible software issues;
the installed .NET Framework could be broken or the c++ Libraries could be botched up.
I think Microsoft Visual C++ 2017 redistributable needs to  be installed for Affinity Photo to work.

[Nikhays]

I'll check but it's a fresh install of windows 10 on a new 500gig ssd , check for all updates with Microsoft, so I think I should be good to go, 

Just asking, do you get issues with the Mac version?

[Nikhays]

Great news.......I managed to get it working last night. 

Had a good hard think about what it's trying to do and decided to investigate my graphics settings. In the nvidia card setting, I have set the affinity program to base setting with 3D to quality and set it to auto rather than force any type of profile.

not sure if this is optimum for it? But it now works.

Opened up my raw files and let me create a new blank document without the error message.

Cheers Nik

 

[DBARTON]

On 11/5/2018 at 7:42 AM, MEB said:

Hi DBARTON,
Welcome to Affinity Forums
Press and hold CTRL while launching the app until a Clear User Data dialog appears. Keep the first three checkboxes ticked and press Clear. The program should then behave properly.

I tried it several times, and unfortunately I still get the message and can only close by using Task Manager.  Any other options perhaps?

[DBARTON]

SOLVED!  A temp file  was saved and evidently is causing the problem.  In the Window's run dialog box, type in %AppData%\Affinity\Photo. Explorer opens up.  Go to the temp folder, and delete the file in the temp folder.  You'll still have to use the task manager to close it but the next time you open it, it should close without the popup message and having to use the task manager.