macalienx Posted July 4, 2016 Share Posted July 4, 2016 Hi, i already installed the AD beta, but i can´t run the app. Am i missing something?... Link to comment Share on other sites More sharing options...
Staff Chris B Posted July 4, 2016 Staff Share Posted July 4, 2016 Hi macalienx, Do you get an error message or are you stuck on the splash screen? Or does nothing appear when you run the shortcut? How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
Staff Pauls Posted July 4, 2016 Staff Share Posted July 4, 2016 make sure you have the 1.5.0.4 version installed Link to comment Share on other sites More sharing options...
macalienx Posted July 6, 2016 Author Share Posted July 6, 2016 Hi, i already tryed the 1.5.0.4 version and i´m still not able to run the A.D. ... Any other sugestion? Thanks in advanced. Best regards Link to comment Share on other sites More sharing options...
macalienx Posted September 15, 2016 Author Share Posted September 15, 2016 Hi, just want to say that i already installed the AD on windows 7. The problem was that i didn´t had the windows with the latest updates installed. Now it´s working great. Link to comment Share on other sites More sharing options...
Staff Jon P Posted September 15, 2016 Staff Share Posted September 15, 2016 Hi Macalienx, Thanks for the update. Do you know what specific Windows updates it was that you installed that fixed the issue? Serif Europe Ltd. - www.serif.com Link to comment Share on other sites More sharing options...
macalienx Posted September 16, 2016 Author Share Posted September 16, 2016 Hi Jon, It asked to install the .netframework 462 update. After that i had to change the my windows to Aero theme and all worked great. :) Link to comment Share on other sites More sharing options...
macalienx Posted September 20, 2016 Author Share Posted September 20, 2016 I don´t know if i can use this topic... i have problems again. After solve the problem i was able to use the AD, but yesterday i tryed to open the app and all i can see the "featured work" Box on the startup and when i close it... it doen´t appear anything.... but the icon of the app is active... I already tryed to reinstall it again and nothing.... Any tip? Thanks in advanced Link to comment Share on other sites More sharing options...
Staff Sean P Posted September 20, 2016 Staff Share Posted September 20, 2016 Have you tried selecting 'New Document' on the Welcome Screen? Or selecting 'File > New'? Link to comment Share on other sites More sharing options...
macalienx Posted September 20, 2016 Author Share Posted September 20, 2016 Hi Sean, thanks for your reply. Unfortunely it doen´t work. I tryed that and even opening a file and still nothing happens.... Link to comment Share on other sites More sharing options...
Staff Sean P Posted September 20, 2016 Staff Share Posted September 20, 2016 Are you able to paste a screenshot of what you see please? Link to comment Share on other sites More sharing options...
Staff Sean P Posted September 20, 2016 Staff Share Posted September 20, 2016 If you have had a second monitor plugged in it may have remembered the Window position so is appearing in an area you cannot see. If you make sure it's closed down and then restart it whilst holding Ctrl down you should get a list of options to clear, select all of these and press 'Clear'. Hopefully it should allow you to see and use the app. Link to comment Share on other sites More sharing options...
macalienx Posted September 20, 2016 Author Share Posted September 20, 2016 here are the screenshots Link to comment Share on other sites More sharing options...
Staff Sean P Posted September 20, 2016 Staff Share Posted September 20, 2016 Hi Macalienx,Looking at your screenshots (particularly the onscreen keyboard) i'm guessing you have a laptop/tablet? As I said previously had you had your machine connected to a secondary monitor? It sounds as though the application is being drawn outside of the screen so you cannot see it.If you hold down Ctrl as you launch the app from the Start Menu you should see a screen with lots of Checkboxes, select them all and press 'Clear'. The application should then reset allowing you to view it correctly. Link to comment Share on other sites More sharing options...
macalienx Posted September 20, 2016 Author Share Posted September 20, 2016 I´m working on my imac i have the windows 7 running through bootcamp. I´m using this keyboard cause i have the original apple keyboard and i don´t have access to the printscreen button. I will try that to see if it works and i´ll let you know. Link to comment Share on other sites More sharing options...
macalienx Posted September 20, 2016 Author Share Posted September 20, 2016 :) it worked! Thanks a lot! Link to comment Share on other sites More sharing options...
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