Failing to run past the startup screen!

MattP · June 30, 2016

Hi everyone,

I thought I would add this post so that people would see it if they're in this situation and know what to do... It seems that a number of users are getting a problem where the application begins to launch, displays the splash screen and then immediately exits.

At present, we are trying to track down the reason for this as it has not arisen in any of our alpha testing which covered a large number of different PC setups. If you are experiencing the problem described above, we would appreciate any information that you may be able to give us regarding your computer setup. If possible, would you be able to post a reply here which states:

1. Windows Version

2. CPU type

3. Graphics card make/model

4. Do you have any active virus scanner/firewall software?

We really are very sorry about this and want to sincerely apologise for the inconvenience. We will get this problem resolved and an updated Beta will be uploaded as soon as we can possibly identify the cause.

Thanks in advance for your patience - we will get this sorted!

Matt

raphaeloo · June 30, 2016

I'm having the exact described issue:

1. Windows Version - Win 7

2. CPU type - I7 5960X 32GB RAM

3. Graphics card make/model : MSI GTX980 4GB

4. Do you have any active virus scanner/firewall software? - Yes, Kaspersky. Tried with AV disabled and still no luck.

Looking forward to the next update!

Shuntavi · June 30, 2016

Unfortunately, I'm having this problem.

Windows 10 Home 64-bit
i7-4790 CPU
NVIDIA GeForce GT630
Avast Free Antivirus

Hope you figure it out soon (:

wo1fwood · June 30, 2016

Windows 10 Pro (64-bit)

core i5 4670-k (not overclocked)

Gigabyte Windforce GTX 770

no third party antivirus

geordiebe · June 30, 2016

system Information
------------------
      Time of this report: 6/30/2016, 15:09:22
             Machine name: DESKTOP-83EBJOU
               Machine Id: {C1F9A7D7-18BF-4863-88A0-AB3FA8113002}
         Operating System: Windows 10 Pro Insider Preview 64-bit (10.0, Build 14371) (14371.rs1_release.160617-1723)
                 Language: English (Regional Setting: English)
      System Manufacturer: Microsoft Corporation
             System Model: Surface Pro 3
                     BIOS: 3.11.1150
                Processor: Intel® Core i5-4300U CPU @ 1.90GHz (4 CPUs), ~2.5GHz
                   Memory: 8192MB RAM
      Available OS Memory: 8098MB RAM
                Page File: 5877MB used, 10316MB available
              Windows Dir: C:\WINDOWS
          DirectX Version: DirectX 12
      DX Setup Parameters: Not found
         User DPI Setting: Using System DPI
       System DPI Setting: 144 DPI (150 percent)
          DWM DPI Scaling: Disabled
                 Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
           DxDiag Version: 10.00.14371.0000 64bit Unicode
Graphics

Intel HD 4400

AV:Windows defender

orlandosilva7 · June 30, 2016

Me too have this problem

Windows 10 Pro x64

Intel Core i7 6700k (not overclocked)

Nvidia GTX 980 Ti

Avira Antivirus

Allan.M · June 30, 2016

Same problem:

Windows 7 Professional 64 bit

Intel Core i7-3770

NVIDIA NVS 310

Trend Micro Security Agent

arek · June 30, 2016

1. Windows 10 x64

2. Intel® Core(M) i7-3612QM CPU

3. AMD Radeon HD 7730M & Intel® HD graphics 4000

4. Yes, NOD32 8.0.304.2

unitycreative · July 1, 2016

Experiencing this problem:

Windows 10 64-BIT

Processor AMD FX - 4300 Quad Core 3.80GHz

Ram 16.0 GB

Graphics AMD Radeon R7 200 Series

Running PCMatic Virus Protection

manicfantisa · July 1, 2016

1. Window 10 64bit

2. Intel Core i7-4790

3. Nvidia Geforce GTX 970

4. None 3rd party software

elmanvebs · July 1, 2016

Same issue here

1) Windows 10 Corporate LTSB
2) Intel Core i7 3770K

3) Nvidia Geforce GTX 670
4) Dr. Web antivirus/firewall

craftycurate · July 1, 2016

Windows 7x64 Pro
Core i7-3610QM
NVidia GeForce GO 650M 2GB
Kaspersky 2016

Not sure if this helps, but following the startup quit, I looked in Windows 7 Event Viewer, and found the most recent entry related to the Designer.exe. It seems to relate to NET 4.0. See the log entry below:

Each time I've tried running the app, the same Event Viewer log entry is generated, so the error is consistent.

=================

[ Name] .NET Runtime

- EventID 1026

[ Qualifiers] 0

Level 2

Task 0

Keywords 0x80000000000000

- TimeCreated

[ SystemTime] 2016-07-01T01:40:19.000000000Z

EventRecordID 409058

Application: Designer.exe

Framework Version: v4.0.30319

Description: The process was terminated due to an unhandled exception.

Exception Info: System.ComponentModel.Win32Exception

at MS.Win32.UnsafeNativeMethods.GetDC(System.Runtime.InteropServices.HandleRef)

at System.Windows.Interop.HwndTarget..ctor(IntPtr)

at System.Windows.Interop.HwndSource.Initialize(System.Windows.Interop.HwndSourceParameters)

at System.Windows.Window.CreateSourceWindow(Boolean)

at System.Windows.Window.ShowHelper(System.Object)

at Serif.Affinity.Services.WindowService+<>c__DisplayClass8_0.<ShowMainWindow>b__0(System.Object, System.EventArgs)

at System.Windows.Threading.DispatcherTimer.FireTick(System.Object)

at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)

at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)

at System.Windows.Threading.DispatcherOperation.InvokeImpl()

at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)

at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)

at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)

at MS.Internal.CulturePreservingExecutionContext.Run(MS.Internal.CulturePreservingExecutionContext, System.Threading.ContextCallback, System.Object)

at System.Windows.Threading.DispatcherOperation.Invoke()

at System.Windows.Threading.Dispatcher.ProcessQueue()

at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)

at MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)

at MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object)

at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)

at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)

at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32)

at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)

at MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef)

at System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame)

at System.Windows.Application.RunDispatcher(System.Object)

at System.Windows.Application.RunInternal(System.Windows.Window)

at Serif.Affinity.Application.RunSingleInstance()

at Designer.Application.Main(System.String[])

westfic · July 1, 2016

Same issue--I was so disappointed!

Windows 7x64 Home Premium

Intel i-5 4670k

NVIDIA GeForce GTX 760

No anti-virus or firewall protection enabled.

PaulPry66 · July 1, 2016

Problem as above running on a Asus N73SV laptop

1 - Windows 10 Home Build 10586

2 - Intel i7-2630QM - Sandy Bridge MB SV

3 - Intel HD Graphics 3000 - Sandy Bridge GT2 Integrated and NVIDIA GeForce GT 540M

4 - Norton Security

Don't hesitate to contact me for further information or connection between computers.

I wish you well with this launch and I understand not everything works first time with a beta.

Any help I can offer etc.

Fernando G5 · July 1, 2016

PC setup 1:

1. Windows Version: Windows 10 Pro x64 - version 1511 - build 10586 420

2. CPU type: AMD FX 8350 - 8GB DDR3

3. Graphics card make/model: NVIDIA Geforce GT 630 - 4GB GDDR3 – Driver 365.10

4. Do you have any active virus scanner/firewall software?: Windows Defender

PC setup 2:

1. Windows Version: Windows 10 Pro x64 - version 1511 - build 10586 420

2. CPU type: Core i7 920 - 8GB DDR3

3. Graphics card make/model: NVIDIA Geforce GT 630 - 4GB GDDR3 – Driver 365.10

4. Do you have any active virus scanner/firewall software?: Windows Defender

MattP · July 1, 2016

Just wanted to say a big thank you to everyone who has contributed to this thread - I understand that you're all disappointed, and so are we - at least with your help we stand a chance of finding and fixing whatever is causing this issue. Many thanks again,

Matt

Andy Somerfield · July 1, 2016

craftycurate,

Thanks for the event dump - that looks like the issue!!

Exception Info: System.ComponentModel.Win32Exception

at MS.Win32.UnsafeNativeMethods.GetDC(System.Runtime.InteropServices.HandleRef)

at System.Windows.Interop.HwndTarget..ctor(IntPtr)

Can anyone else confirm that they see the same thing in Event Manager?

Thanks,

Andy.

MattP · July 1, 2016

Can I ask if everyone experiencing this problem has a machine that has quite a lot of fonts installed?

mochu329 · July 1, 2016

1. Windows 10 professional

2. i5-2400CPU@3.10GHz

3. NVIDIA GeForece GTX 750Ti

4. Windows Defender

Chris B · July 1, 2016

Info from another user:
Windows 10 Pro 64bit Version 1511 (Build 10586.420)
BitDefender AV (Free version)
AMD Phenom II X6
16Gb Ram

Radeon HD 5700 (driver version 15.201.1151.1008)
OS and programs installed on Sandisk Plus 240Gb SSD

Matej Junk · July 1, 2016

Hi everyone,

this first happend to me after some heavy testing when AD crashed, I was not able to start it again. So I uninstalled and reinstalled it - with no luck. Then I searched and found a file ...Serif\Affinity Designer\1.0 (Beta) renamed it and It WORKED AGAIN!

I still have the culprit file 1.0 (Beta) saved for the Devs - I can send you the file if it helps.

Great App, can't wait to buy it when it is released :).

MattP · July 1, 2016

Hi MateJunk,

If you're able to send your file to support@seriflabs.com then we'll take a look at it straight away - thank you in advance for your help :)

Matt

raphaeloo · July 1, 2016

I have around 2,183 fonts installed.

zimny · July 1, 2016

Windows 8.1
i7-4970

GeForce GTX980
Windows Defender

vadimsoloviev · July 1, 2016

windows 10 x64 pro insider preview build 14372-release 160620-2342

i5-2400

Nvidia GeForce GTX-560

IObit Malware Fighter

Advanced SystemCare Ultimate 9

Failing to run past the startup screen!

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