Rafli Ramli Posted April 11 Share Posted April 11 I have paid for Affinity Designer and why hasn't the order arrived in my email ? Quote Link to comment Share on other sites More sharing options...
Peter I. Posted April 11 Share Posted April 11 Same thing here. I purchased it today, payed it via paypal but i'm not getting the license 🫤 It's the Mac License of Publisher 2. Quote Link to comment Share on other sites More sharing options...
Komatös Posted April 11 Share Posted April 11 @Rafli Ramli @Peter I. Please read here: https://affinity.serif.com/learn/in-app-licence-activation/ Quote AMD Ryzen 7 5700X | INTEL Arc A770 LE 16 GB | 32 GB DDR4 3200MHz | Windows 11 Pro 23H2 (22631.3296) AMD A10-9600P | dGPU R7 M340 (2 GB) | 8 GB DDR4 2133 MHz | Windows 10 Home 22H2 (1945.3803) Affinity Suite V 2.4 & Beta 2.(latest) Better translations with: https://www.deepl.com/translator Interested in a robust (selfhosted) PDF Solution? Have a look at Stirling PDF Life is too short to have meaningless discussions! Link to comment Share on other sites More sharing options...
Peter I. Posted April 11 Share Posted April 11 (edited) I bought it on the Affinity website in the last 30 minutes via my account, but did not receive the license, instead an error message. The $75 was debited via paypal, but I have not received a license... Edited April 11 by Peter I. Rafli Ramli 1 Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted April 11 Share Posted April 11 3 hours ago, Peter I. said: I bought it on the Affinity website in the last 30 minutes via my account, but did not receive the license, instead an error message. The $75 was debited via paypal, but I have not received a license... If you got an error message, the payment probably was not successful. What did it say? Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
Peter I. Posted April 11 Share Posted April 11 "Unfortunately, something went wrong during the ordering process." Not more ... Rafli Ramli 1 Quote Link to comment Share on other sites More sharing options...
Alfred Posted April 11 Share Posted April 11 10 minutes ago, walt.farrell said: If you got an error message, the payment probably was not successful. That’s an obvious inference to make, but it seems to be at odds with this: 4 hours ago, Peter I. said: The $75 was debited via paypal Rafli Ramli 1 Quote Alfred Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.4.1 (iPad 7th gen) Link to comment Share on other sites More sharing options...
Peter I. Posted April 11 Share Posted April 11 (edited) I could also simply cancel the payment via paypal and place the order again. But I'm worried that the same mistake will happen and I'll have the problem of contacting support again. Edited April 11 by Peter I. Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted April 11 Share Posted April 11 1 hour ago, Peter I. said: I could also simply cancel the payment via paypal and place the order again. But I'm worried that the same mistake will happen and I'll have the problem of contacting support again. What was the error message? Rafli Ramli 1 Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
Peter I. Posted April 11 Share Posted April 11 In German: "Bei der Bestellung ist ein Fehler aufgetreten, bitte kontaktieren Sie den Support.". Quote Link to comment Share on other sites More sharing options...
Peter I. Posted April 11 Share Posted April 11 I have already sent the support team all the documents from paypal including the invoice number from digital river. Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted April 11 Share Posted April 11 6 minutes ago, Peter I. said: I have already sent the support team all the documents from paypal including the invoice number from digital river. Good. Thanks. Best to wait for their response via email, then. Rafli Ramli 1 Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
Peter I. Posted April 12 Share Posted April 12 Unfortunately still no feedback from support. Sorry, this is not a great buying experience. Quote Link to comment Share on other sites More sharing options...
Rafli Ramli Posted April 12 Author Share Posted April 12 38 minutes ago, Peter I. said: Unfortunately still no feedback from support. Sorry, this is not a great buying experience. Same sir, I wanna cry and my money is not comeback yet 😭 Quote Link to comment Share on other sites More sharing options...
Staff StevenS Posted April 12 Staff Share Posted April 12 Hi everyone, Our sincere apologies for the delay in getting back to you, our payment portal unfortunately experienced some down time on Wednesday/Thursday whilst the Affinity team were out of the office. We are currently looking into what happened and hope to update everyone who placed an order during that time at the earliest convenience. If you have not already done so, please contact affintyorders@serif.com so we can update each of you individually about your specific order as we learn more. Quote Any spelling or grammatical errors found in the above post are deliberate and included to boost the self-esteem of those who spot them. Link to comment Share on other sites More sharing options...
Rafli Ramli Posted April 12 Author Share Posted April 12 1 minute ago, StevenS said: Hi everyone, Our sincere apologies for the delay in getting back to you, our payment portal unfortunately experienced some down time on Wednesday/Thursday whilst the Affinity team were out of the office. We are currently looking into what happened and hope to update everyone who placed an order during that time at the earliest convenience. If you have not already done so, please contact affintyorders@serif.com so we can update each of you individually about your specific order as we learn more. Ok sir, copy that, I'm waiting for the good news ❤️ Quote Link to comment Share on other sites More sharing options...
Peter I. Posted April 12 Share Posted April 12 Thanks for the mail from the support. But I'm sorry, I really haven't had a good experience now with buying the affinity software. I also had to file an objection via Paypal and ask Paypal to refund the amount, which they now want to do. Sorry Serif. Sorry, i will not recommend you any further and will now switch to the competitor's more expensive software. Good bye. emmrecs01 and PaulEC 2 Quote Link to comment Share on other sites More sharing options...
Sumpter Posted April 12 Share Posted April 12 11 hours ago, Rafli Ramli said: Ok sir, copy that, I'm waiting for the good news ❤️ Me too! Hope it would not last long! Quote Link to comment Share on other sites More sharing options...
Peter I. Posted April 14 Share Posted April 14 On 4/12/2024 at 9:50 AM, Peter I. said: Thanks for the mail from the support. But I'm sorry, I really haven't had a good experience now with buying the affinity software. I also had to file an objection via Paypal and ask Paypal to refund the amount, which they now want to do. Sorry Serif. Sorry, i will not recommend you any further and will now switch to the competitor's more expensive software. Good bye. For fear of having problems with the online store again, I have now bought the software via the Apple Appstore. That worked. Quote Link to comment Share on other sites More sharing options...
Rafli Ramli Posted April 17 Author Share Posted April 17 On 4/14/2024 at 2:44 PM, Peter I. said: For fear of having problems with the online store again, I have now bought the software via the Apple Appstore. That worked. Your money have been returned? Quote Link to comment Share on other sites More sharing options...
Rafli Ramli Posted April 17 Author Share Posted April 17 On 4/12/2024 at 3:36 PM, StevenS said: Hi everyone, Our sincere apologies for the delay in getting back to you, our payment portal unfortunately experienced some down time on Wednesday/Thursday whilst the Affinity team were out of the office. We are currently looking into what happened and hope to update everyone who placed an order during that time at the earliest convenience. If you have not already done so, please contact affintyorders@serif.com so we can update each of you individually about your specific order as we learn more. Come on man I hate this , I have carried out all your instructions in the email, but until now my money has not been returned and I have not received the application, seriously, this is not good experience with buying this software Quote Link to comment Share on other sites More sharing options...
Peter I. Posted April 17 Share Posted April 17 Yes, I reported a problem to paypal and paypal refunded the money. Quote Link to comment Share on other sites More sharing options...
Rafli Ramli Posted April 17 Author Share Posted April 17 2 minutes ago, Peter I. said: Yes, I reported a problem to paypal and paypal refunded the money. Really? My Money doesn't back until now 😭 Quote Link to comment Share on other sites More sharing options...
Peter I. Posted April 17 Share Posted April 17 Try it directly via Paypal. That's how I did it. Quote Link to comment Share on other sites More sharing options...
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