Vehmann Posted February 29 Share Posted February 29 (edited) Hello everybody, I had no problems with printing in the past, but since patch 2.4 all printings have an extreme red tint / red cast. I tried it on another computer, where Publisher had no update and it worked. After it I also updated this one and I had the same problem again. What's wrong? I use Windows 11. Thanks a lot Nico Edited February 29 by Vehmann Quote Link to comment Share on other sites More sharing options...
Staff Sean P Posted February 29 Staff Share Posted February 29 Hi Vehmann, The red tint on the print dialog means that your document is too big to fit the page size set by the printer. I would check your printer drivers to see what the default page size is, alternatively you can change it using the Layout > Paper Size option (like I did in the second screenshot below). Alternatively you can use 'Fit Type: Fit to Printable' to resize it so it fits the defined paper size. A4 document with page size defined by printer driver A4 document with Paper Size overridden to be A5 - note the tint as the A4 is too big for A5. Quote Link to comment Share on other sites More sharing options...
Vehmann Posted February 29 Author Share Posted February 29 (edited) Thanks for the answer, but sorry - I don't talk about the page size warning. Actually my printed picture on a sheet of paper is a way to red. Note: Same problem on Photo 2. Without update: No problem. With update: red tint. Edited February 29 by Vehmann Quote Link to comment Share on other sites More sharing options...
Staff Sean P Posted February 29 Staff Share Posted February 29 Hi Vehmann, What printer model are you using? Could you attach a copy of the file that is printing incorrectly for you please, and if possible a picture of the results you're getting. Quote Link to comment Share on other sites More sharing options...
Vehmann Posted February 29 Author Share Posted February 29 (edited) I can reproduce it on any jpeg file. I also attached scans from the printed picture before and after update 2.4 printer model is Xerox Primelink C9065 Edited February 29 by Vehmann Quote Link to comment Share on other sites More sharing options...
Vehmann Posted February 29 Author Share Posted February 29 Update: I also tested to print with an inkjet plotter and had color issues too 😭 Quote Link to comment Share on other sites More sharing options...
Staff Sean P Posted February 29 Staff Share Posted February 29 Hi Vehmann, I've just tried it using an RGB/8 document with an sRGB profile and they appear to be fine for me when printing in 2.3 and 2.4 (I don't have a scanner so you'll have to make do with a photo, where I've tried to reduce the glare). Note on the zoomed in picture, 2.3 is on the left and 2.4 is on the right). I've attached the afphoto file I printed using a Sharp MX-2651 Colour Laser Printer. Could you save a copy of the Affinity document you're printing and attach that please? PrintTest.afphoto Quote Link to comment Share on other sites More sharing options...
Vehmann Posted February 29 Author Share Posted February 29 (edited) Thank you very much. I appreciate your help! While printing from your document, everything is fine. So it's time to figure out which settings has to be readjusted after 2.4 Edit: Printing from RGB looks fine, but I need to work with CMYK for most of my work. The question is - Why did it work before 2.4? Test.afpub Edited February 29 by Vehmann Quote Link to comment Share on other sites More sharing options...
Staff Sean P Posted February 29 Staff Share Posted February 29 Thanks for the document! I can indeed reproduce it with your document and would agree with it being down to CMYK. I'll get it passed along to development to be fixed. Unfortunately I'm not syet ure exactly what has changed to cause the regression. Thank you for taking the time out and letting us know. Quote Link to comment Share on other sites More sharing options...
Return Posted February 29 Share Posted February 29 From the afpub it seems a gif in origin and perhaps the limited color range for the gif format may be in play here. Quote Link to comment Share on other sites More sharing options...
Vehmann Posted February 29 Author Share Posted February 29 6 minutes ago, Sean P said: Thanks for the document! I can indeed reproduce it with your document and would agree with it being down to CMYK. I'll get it passed along to development to be fixed. Unfortunately I'm not syet ure exactly what has changed to cause the regression. Thank you for taking the time out and letting us know. Thank you for taking the time too! Hopefully a solution can be found. Quote Link to comment Share on other sites More sharing options...
Staff Sean P Posted February 29 Staff Share Posted February 29 54 minutes ago, Return said: From the afpub it seems a gif in origin and perhaps the limited color range for the gif format may be in play here. It is nothing to do with GIFs as far as I can tell. Whilst the file appears to have come from EZGif it is a JPG. However I can reproduce it when printing regular JPGs on a CMYK document. Return 1 Quote Link to comment Share on other sites More sharing options...
Return Posted February 29 Share Posted February 29 Just a thought, thanks. Sean P 1 Quote Link to comment Share on other sites More sharing options...
Vehmann Posted March 1 Author Share Posted March 1 Is there a way to easily downgrade to 2.3.1 until it get fixed? Quote Link to comment Share on other sites More sharing options...
Staff Sean P Posted March 1 Staff Share Posted March 1 Provided you've not downloaded the app from the Microsoft Store you can. Please see the links below for the relevant installers, though you will have to first uninstall 2.4.0: affin.co/designer2-win-dl affin.co/photo2-win-dl affin.co/publisher2-win-dl If you have used the Microsoft Store, you can register your purchase against an Affinity ID and then use the builds above to sign into that ID and run those builds. For mac readers/users the equivalent links are: affin.co/designer2-mac-dl affin.co/photo2-mac-dl affin.co/publisher2-mac-dl Alfred 1 Quote Link to comment Share on other sites More sharing options...
Alfred Posted March 2 Share Posted March 2 17 hours ago, Sean P said: If you have used the Microsoft Store, you can register your purchase against an Affinity ID and then use the builds above to sign into that ID and run those builds. Is there a similar procedure for Mac App Store purchases? Quote Alfred Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.4.1 (iPad 7th gen) Link to comment Share on other sites More sharing options...
walt.farrell Posted March 2 Share Posted March 2 4 hours ago, Alfred said: Is there a similar procedure for Mac App Store purchases? Exactly the same procedure. As long as you have linked the Mac App Store purchase to your Affinity ID, you can download from Serif instead, and install that instead of the Mac App Store version. Alfred 1 Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
Vehmann Posted March 28 Author Share Posted March 28 The Problem isn't fixed yet with the new upgrade. Do you know if it's being processed and if there is any progress? Will it be fixed? I guess the problem is essential. Quote Link to comment Share on other sites More sharing options...
Staff Sean P Posted March 28 Staff Share Posted March 28 Hi Vehmann, I was actually re-testing this fix yesterday and unfortunately I'm still not 100% happy with the fix. It is now working if you use the 'Colour Handling: Performed By App' option within the Print dialog (which is the default option), however switching to 'Performed By Printer', it is still problematic, so I've had to reopen the issue. You should see the partial fix in the upcoming 2.4.2 build (keep an eye on the Beta forums if you wish to try it out), however as I said above, there are some instances where it is still incorrect, so it has been reopened for further investigation. Quote Link to comment Share on other sites More sharing options...
Vehmann Posted March 28 Author Share Posted March 28 Thanks for the answer, im actually not happy with it too. Theres no change. I still have this issue ... Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted March 28 Share Posted March 28 25 minutes ago, Vehmann said: Theres no change. I still have this issue ... It would not be changed unless you're trying the 2.4.2 beta build which was just announced about a minute before your post. Patrick Connor 1 Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
Staff Patrick Connor Posted March 28 Staff Share Posted March 28 Yes, The developers have addressed this issue in 2.4.2 on Windows in a way that is safe for a short beta cycle. If it is found to need more work we will need to try again during the longer 2.5.0 beta cycle. Quote Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon Link to comment Share on other sites More sharing options...
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