Ken365 Posted February 28 Share Posted February 28 After updating to the latest version of Affinity Photo all my raw file now shows artefacts (vertical lines across parts of the photo) as I attempt editing. Any editing results in the same lines across the image as does any export to jpeg. Editing the jpeg shows the photo as expected. I've attached screenshots which hopefully shows this. I am using the latest version of Affinity Photo (2.4.0) with the following Windows version and hardware Edition Windows 10 Home Version 22H2 Installed on 16/03/2021 OS build 19045.4046 Experience Windows Feature Experience Pack 1000.19053.1000.0 Processor Intel(R) Core(TM) i7-6700HQ CPU @ 2.60GHz 2.60 GHz Installed RAM 16.0 GB (15.9 GB usable) System type 64-bit operating system, x64-based processor Please let me know if I can supply anything else or if you want me to try anything further. Ken Quote Link to comment Share on other sites More sharing options...
Staff MEB Posted February 28 Staff Share Posted February 28 Hi @Ken365, Welcome to Affinity Forums Do you mind attaching the RAW file shown in your post above please? If you disable hardware acceleration in Affinity settings it should display the image correctly without the artefacts until we fix the issue. Quote A Guide to Learning Affinity Software Link to comment Share on other sites More sharing options...
Ken365 Posted February 28 Author Share Posted February 28 Hi MEB, I've attached the raw file as requested and as you suggested after disabling hardware acceleration the image displays as expected. Please Let me know if you need anything else or want me to do anything further. Ken 2S7A0960.CR3 Quote Link to comment Share on other sites More sharing options...
footeg Posted February 28 Share Posted February 28 Your raw image shows ok on my system Windows 11, Aphoto 2.4.0, hardware acceleration on. Image 1 is with no adjustment, image 2 with a curves adjustment to brighten image. Quote Link to comment Share on other sites More sharing options...
Staff MEB Posted February 28 Staff Share Posted February 28 Hi @Ken365, What dedicated graphic card do you have on your system? Quote A Guide to Learning Affinity Software Link to comment Share on other sites More sharing options...
footeg Posted February 28 Share Posted February 28 Mine is an NVidea Quadro T2000 with 4Gb memory. MEB 1 Quote Link to comment Share on other sites More sharing options...
Ken365 Posted February 28 Author Share Posted February 28 Hi According to the windows device manager the display adapters are Intel(R) HD Graphics 530 NVIDIA GeForce GTX 960M MEB 1 Quote Link to comment Share on other sites More sharing options...
Staff MEB Posted February 28 Staff Share Posted February 28 I've checked with a GeForce GTX 965M but still no luck reproducing the issue. Do you mind attaching a screenshot of the Develop Assistant and in the Settings - the Performance section please? Thank you for your support. Quote A Guide to Learning Affinity Software Link to comment Share on other sites More sharing options...
Komatös Posted February 28 Share Posted February 28 Are the Intel GPU and NVIDIA GPU drivers up to date? Quote AMD Ryzen 7 5700X | INTEL Arc A770 LE 16 GB | 32 GB DDR4 3200MHz | Windows 11 Pro 23H2 (22631.3296) AMD A10-9600P | dGPU R7 M340 (2 GB) | 8 GB DDR4 2133 MHz | Windows 10 Home 22H2 (1945.3803) Affinity Suite V 2.4 & Beta 2.(latest) Better translations with: https://www.deepl.com/translator Interested in a robust (selfhosted) PDF Solution? Have a look at Stirling PDF Life is too short to have meaningless discussions! Link to comment Share on other sites More sharing options...
Ken365 Posted February 28 Author Share Posted February 28 Hi, Looking at te Develop Assistant (I hadn't 'played' with this previously) there is "RAW output format" setting, this was set to "RGB (16 bit)", I changed this to "RGB (32 bit HDR)", this made the artefacts disappear, I then re-enabled the hardware acceleration and still no artefacts, so, I guess my problem has been resolved. For completeness I've attached the screenshots (with my adjustments, RAW output format and hardware acceleration on). Thanks for your quick responses and for your help Let me know if you want me to do anything else or provde more information Quote Link to comment Share on other sites More sharing options...
Ken365 Posted February 28 Author Share Posted February 28 The drivers (as far as I can tell) are up to date, thanks for asking Quote Link to comment Share on other sites More sharing options...
Staff MEB Posted February 28 Staff Share Posted February 28 Hi Ken365, It still should work correctly with the output set to RGB (16 bit). Something is not right. I will check with the QA team to see if anyone can reproduce it. Ken365 1 Quote A Guide to Learning Affinity Software Link to comment Share on other sites More sharing options...
Lubreoch Posted February 28 Share Posted February 28 Hi, I have the exact same issue with 2.4. which I updated today. Quote Link to comment Share on other sites More sharing options...
Lubreoch Posted February 28 Share Posted February 28 sorry, and I have output at RGB 16Bit Quote Link to comment Share on other sites More sharing options...
Staff MEB Posted February 28 Staff Share Posted February 28 Hi @Lubreoch, Welcome to Affinity Forums Are you using the same camera as Ken365 (Canon EOS R7)? If not, do you mind sharing the problematic RAW file? Thanks. Quote A Guide to Learning Affinity Software Link to comment Share on other sites More sharing options...
Lubreoch Posted February 28 Share Posted February 28 No, its Sony A7 RIII and ARW file attached. I have also opened the file in Affinity 1.10, saved as Affinity file then re-opened successfully in Affinity 2. Thanks DSC00515.ARW Quote Link to comment Share on other sites More sharing options...
Staff MEB Posted February 28 Staff Share Posted February 28 Hi @Lubreoch, This one is also loading fine for me on my system. What's your computer specs/graphic cards? If you disable hardware acceleration in Affinity settings, Performance section, I guess it loads correctly for you? Quote A Guide to Learning Affinity Software Link to comment Share on other sites More sharing options...
Lubreoch Posted February 28 Share Posted February 28 Yes, loaded fine after disabling. Quote Link to comment Share on other sites More sharing options...
Staff MEB Posted February 28 Staff Share Posted February 28 @Lubreoch, What's your computer specs/graphic cards please? Would like to check against other systems from users who are experiencing the same issues as you. Thanks for your support. Quote A Guide to Learning Affinity Software Link to comment Share on other sites More sharing options...
Bruce Kennedy Posted February 29 Share Posted February 29 2024-01-25 WGP Raw Files_00001.ORF I too am having problems with RAW files (.ORF) - example attached. Device name LAPTOP-3R10J8JA Processor Intel(R) Core(TM) i3-8145U CPU @ 2.10GHz 2.30 GHz Installed RAM 4.00 GB (3.82 GB usable) Device ID C42F0DC2-98A2-4BC0-8C23-16697D68FAD3 Product ID 00325-81407-66991-AAOEM System type 64-bit operating system, x64-based processor Pen and touch No pen or touch input is available for this display Edition Windows 10 Home Version 22H2 Installed on 20/05/2021 OS build 19045.4046 Experience Windows Feature Experience Pack 1000.19053.1000.0 Quote Link to comment Share on other sites More sharing options...
Bruce Kennedy Posted February 29 Share Posted February 29 Upload ed file again - hopefully okay now. 2024-01-25 WGP Raw Files_00001.ORF Quote Link to comment Share on other sites More sharing options...
Staff MEB Posted February 29 Staff Share Posted February 29 Hi @Bruce Kennedy, Welcome to Affinity Forums Thanks for your report. What type of problems are you experiencing? It's also corruption lines as the users that posted above? Was it happening for you before the update (so with version 2.3.1)? Can you also post a screenshot of the Edit > Settings > Performance panel so we can see what graphic chip your system have please? If you are experiencing corruption issues when loading RAW files, in that some Performance panel, untick hardware acceleration. It should sort out the issue for you until we have a fix for the problem. Quote A Guide to Learning Affinity Software Link to comment Share on other sites More sharing options...
Bruce Kennedy Posted February 29 Share Posted February 29 I was previously using Ver 2.2, which was fine. Unticking Hardware Acceleration seems to work. Patrick Connor 1 Quote Link to comment Share on other sites More sharing options...
josec41 Posted February 29 Share Posted February 29 Same problem here, just upgraded to 2.4 from 2.3 maybe 15 minutes ago. Graphics drivers were just updated yesterday and disabling HW acceleration does get rid of the artifacts. Quote Link to comment Share on other sites More sharing options...
mopperle Posted March 1 Share Posted March 1 All the issues seems to be related to systems with low end internal/dedicated graphic cards, which are not good enough for hardware accelaration. I saw this with many other software, not only from Serif, performing graphic operations on low end systems. Turning off OpenCL was the solution in nearly all cases. Quote Regards, Otto Affinity Suite v2.4 - Windows 11 Pro Link to comment Share on other sites More sharing options...
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