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josec41

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    Kansas City, MO USA
  1. Same problem here, just upgraded to 2.4 from 2.3 maybe 15 minutes ago. Graphics drivers were just updated yesterday and disabling HW acceleration does get rid of the artifacts.
  2. I think I figured out why my video card isn't in the HW acceleration list - while it does support DirectX 12, it doesn't support feature level 12 which is required (according to the Affinity Photo Windows requirements page). Interestingly enough, the built in video adapter on the MB does because that is in the HW acceleration list. While dxdiag doesn't display its capabilities GPU-Z does and it shows that the built in GPU supports DirectX V12, level 12_1. Thanks again for the help.
  3. Is this a setting in Preferences/Performance? I don't see an option for High Performance. A screenshot of my Performance panel is below.
  4. OK, thanks for the help, I made the suggested changes and monitor. If it crashes again I will disable HW acceleration again.
  5. Thanks for the quick response. I uninstalled all NVIDIA SW including the driver and then reinstalled including an updated driver. Then I ran the benchmark available in Photo with HW Acceleration enabled and was able to see in my task manager that the GPU used was the onboard Intel unit, not the GPU on my more capable NVIDIA card. Is there a reason why Photo isn't using the NVIDIA GPU? Thanks again for the help.
  6. Thanks, I am in the process of verifying drivers and then I will deactivate HW acceleration (I assume you mean the OpenCL compute acceleration). When checking the HW acceleration setting I noticed something odd. My system has a built in graphics on the MB (Intel HD Graphics 630), however I am using an NVIDEA GeForce GT730 card as my primary graphics card, when I check the Affinity Photo HW acceleration setting it says to use the NVIDIA card, however the HW Acceleration says it is using the Intel which is wrong. I attached a screenshot. In the meantime, attached is the Affinity crash report from last week, yesterday's crash did not generate a crash report. b3b19fc0-4e48-46db-836b-f3d359be0d25.dmp
  7. I am running 1.9.2.1035 and am experiencing random crashes, the last one I had 5 photos open and it crashed. No warning, no hang just a fast exit, I was developing some raw files as well as editing others. I've experienced what seems to be the same problem 2 other times past week, following are the 2 events in my windows logs related to the latest crash along with the Windows error log. I am running on Windows 10, i7 processor with 16G memory. Do you need any other info to diagnose the issue? Report.wer
  8. Back to the original question - I am also using Win10 with a 4K monitor with Photo and my eyesight isn't what it used to be. The icons and text on the monitor, while clear and sharp are minuscule and difficult to read at times. Any thought of adding some settings in preferences that would allow a user to increase font and/or icon size? Thanks for an incredible alternative to Adobe!
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