Baniola Posted August 2, 2023 Share Posted August 2, 2023 I cannot export work to PDF. Generating a preview take forever, and if I skip waiting and choose export, got a message that the file cannot be created. See attachment. Quote Link to comment Share on other sites More sharing options...
Hangman Posted August 2, 2023 Share Posted August 2, 2023 Hi @Baniola, Can you provide a little more information about the file you're trying to export, file dimensions, Publisher file size, the number of pages you're trying to export to your pdf file and so on... Quote Affinity Designer 2.4.2 | Affinity Photo 2.4.2 | Affinity Publisher 2.4.2 Affinity Designer Beta 2.5.0 (2463) | Affinity Photo Beta 2.5.0 (2463) | Affinity Publisher Beta 2.5.0 (2463) MacBook Pro M3 Max, 36 GB Unified Memory, macOS Sonoma 14.4.1, Magic Mouse Link to comment Share on other sites More sharing options...
Baniola Posted August 2, 2023 Author Share Posted August 2, 2023 (edited) Filesize on disk is 3.1MB (Publisher format) Page format is A5 number of pages is 111. I tried export spread, separate pages, and several PDF formats with the same outcome. The file so far doesn't contain images only text in text frames. I allowed Publisher to access the folder (namely the Document folder) to write to. Edited August 2, 2023 by Baniola Adding image and correcting typos. Quote Link to comment Share on other sites More sharing options...
Hangman Posted August 2, 2023 Share Posted August 2, 2023 Thanks for the additional information, the file sounds pretty straightforward. .. Is it a file you are happy to upload so we can take a quick look to see if we can figure out what's causing the issue? If not you can request a private Dropbox link to upload to instead so someone from the moderation or development team can take a look... Which version of Publisher are you using, 2.1.0 (1903) or the version released today 2.1.0 (1931)? Quote Affinity Designer 2.4.2 | Affinity Photo 2.4.2 | Affinity Publisher 2.4.2 Affinity Designer Beta 2.5.0 (2463) | Affinity Photo Beta 2.5.0 (2463) | Affinity Publisher Beta 2.5.0 (2463) MacBook Pro M3 Max, 36 GB Unified Memory, macOS Sonoma 14.4.1, Magic Mouse Link to comment Share on other sites More sharing options...
Baniola Posted August 2, 2023 Author Share Posted August 2, 2023 Better private DropBox place, please. I have one which works and two which doesn't. I use Beta 2.2.0 latest build. Quote Link to comment Share on other sites More sharing options...
Hangman Posted August 2, 2023 Share Posted August 2, 2023 20 minutes ago, Baniola said: Better private DropBox place, please. I have one which works and two which doesn't. I use Beta 2.2.0 latest build. No problem, someone from the moderation team should provide a Private Dropbox link for you, hopefully, tomorrow... Baniola 1 Quote Affinity Designer 2.4.2 | Affinity Photo 2.4.2 | Affinity Publisher 2.4.2 Affinity Designer Beta 2.5.0 (2463) | Affinity Photo Beta 2.5.0 (2463) | Affinity Publisher Beta 2.5.0 (2463) MacBook Pro M3 Max, 36 GB Unified Memory, macOS Sonoma 14.4.1, Magic Mouse Link to comment Share on other sites More sharing options...
Pyanepsion Posted August 3, 2023 Share Posted August 3, 2023 Hello, @Baniola, Does your file contain any special fonts? Does your file contain linked objects? If you’ve used linked files, have they all been created with version 2, or do they come from version 1? Have you checked in the same place that they are not corrupted and can be reached from the software in which they were created? Quote 6 cœurs, 12 processus - Windows 11 pro - 4K - DirectX 12 - Suite universelle Affinity (Affinity Publisher, Affinity Designer, Affinity Photo). ███ Mais je vous le demande, peut-on imaginer une police sans sérifs ? Link to comment Share on other sites More sharing options...
Baniola Posted August 3, 2023 Author Share Posted August 3, 2023 The document doesn't contain special fonts or linked files. I prefer embedded. All documents were created with version 2. I have 3 documents 2 of them stalled in export and one works OK. Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted August 3, 2023 Staff Share Posted August 3, 2023 There you go https://www.dropbox.com/request/yQmv46yXQCkh0G7zdAyX Quote Link to comment Share on other sites More sharing options...
Baniola Posted August 3, 2023 Author Share Posted August 3, 2023 Upload done! Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted August 3, 2023 Staff Share Posted August 3, 2023 I don't get any errors. What are your export settings? Which 2 of those documents fail to export for you? Quote Link to comment Share on other sites More sharing options...
Baniola Posted August 3, 2023 Author Share Posted August 3, 2023 I use the default setting for Print. Export fails for Pandorina... and Pribehy... Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted August 3, 2023 Staff Share Posted August 3, 2023 I don't have your fonts, so it could be that. Can you package your doc and re-upload please? Quote Link to comment Share on other sites More sharing options...
Baniola Posted August 3, 2023 Author Share Posted August 3, 2023 I just uploaded problematic document as package. Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted August 3, 2023 Staff Share Posted August 3, 2023 Still fine... Can you try and open the document from the package you just sent me and see if that works for you? Quote Link to comment Share on other sites More sharing options...
Baniola Posted August 3, 2023 Author Share Posted August 3, 2023 I've tried. I closed all documents and open from the package. Same behavior. Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted August 3, 2023 Staff Share Posted August 3, 2023 What macOS version are you running? Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted August 3, 2023 Staff Share Posted August 3, 2023 Also try this and attach the log to the same dropbox link please. It might give us a hint of what's going on Quote Link to comment Share on other sites More sharing options...
Baniola Posted August 3, 2023 Author Share Posted August 3, 2023 Here is log file. PDFLib.log Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted August 3, 2023 Staff Share Posted August 3, 2023 It doesn't look like a complete log. Did you try to export to catch the error? Quote Link to comment Share on other sites More sharing options...
Baniola Posted August 3, 2023 Author Share Posted August 3, 2023 Yes. I did according to the post you recommended. I will try again. Quote Link to comment Share on other sites More sharing options...
Baniola Posted August 3, 2023 Author Share Posted August 3, 2023 I've tried exporting two files. Not much more in the log. PDFLib.log Quote Link to comment Share on other sites More sharing options...
Baniola Posted August 3, 2023 Author Share Posted August 3, 2023 The following log is from the export of another file which went fine. PDFLib.log Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted August 3, 2023 Share Posted August 3, 2023 29 minutes ago, Baniola said: I've tried exporting two files. Not much more in the log. That seems to be complaining about a problem with an icc profile, perhaps the Serif Eurocoated V2 profile. The one that worked used sRGB. Gabe 1 Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.5, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.5 Link to comment Share on other sites More sharing options...
Staff Gabe Posted August 3, 2023 Staff Share Posted August 3, 2023 Try a different ICC profile and see if that's any better Quote Link to comment Share on other sites More sharing options...
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