leooosalinas Posted January 30, 2023 Posted January 30, 2023 Hi, guys. Hope you all doing good. I’m having this issue using Affinity Designer 2 on my iPad: sometimes when I opened, a screen appears to give me the option to login with Affinity Account, but I hitted the button SIGN IN after I put my email and password, but nothing happen. No second screen, nothing. No matter how many times I press the SIGN IN button, nothing happen. When I decide to go back back it says that I’m already signed, but when I try to hit the Account button, it seems like I never was signed in. At the end: still can’t login with my Affinity Account and don’t really know if it’s useful in any way. It’s just me trying. I left a video here for more detailed description of the issue (*just keep noticed that iPad automatically hide the password input field for security reasons but its there, trust me). Designer version and iPad version also attached. Thanks. IMG_8930.MOV Quote
DM1 Posted January 30, 2023 Posted January 30, 2023 5 hours ago, leooosalinas said: a screen appears to give me the option to login with Affinity Account, Hi leooosalinas, sorry to hear you are having trouble. Have you tried logging into your account via Safari? Maybe that would help. Quote M1 IPad Air 10.9/256GB lpadOS 17.1.1 Apple Pencil (2nd gen). Affinity Photo 1.10.5 Affinity Design 1.10.5 Affinity Publisher 2, Affinity Designer 2, Affinity Photo 2 and betas. Official Online iPad Help documents (multi-lingual) here: https://affinity.https://affinity.help/
leooosalinas Posted January 30, 2023 Author Posted January 30, 2023 7 hours ago, DM1 said: Hi leooosalinas, sorry to hear you are having trouble. Have you tried logging into your account via Safari? Maybe that would help. Thank you for your advice. I just did (Chrome and Safari) but doesn’t affect at all. This login screen is from the app itself. Quote
DM1 Posted January 31, 2023 Posted January 31, 2023 15 hours ago, leooosalinas said: I just did (Chrome and Safari) but doesn’t affect at all Apologies but I’m not sure if you mean can log into account with Safari/Chrome or not? Also, it’s the Affinity Store account details not the Affinity forum account details that you will need to use. Quote M1 IPad Air 10.9/256GB lpadOS 17.1.1 Apple Pencil (2nd gen). Affinity Photo 1.10.5 Affinity Design 1.10.5 Affinity Publisher 2, Affinity Designer 2, Affinity Photo 2 and betas. Official Online iPad Help documents (multi-lingual) here: https://affinity.https://affinity.help/
Staff Sean P Posted February 1, 2023 Staff Posted February 1, 2023 Hi leooosalinas, The app has slightly different behaviour if it detects an in-app purchase (to allow you to register against an Affinity ID) or a licence via an Affinity ID. I've checked your details and can see your purchase has been registered to your Affinity ID so you licence the app by just signing into your Affinity ID. Could you try the following for me please: Ensure the app is closed down fully (by swiping up on the app selection screen) Start the app up and double tap on the splash screen You should see 'Clear user data' screen appear Tap on the 'De-activate Affinity 2 apps' slider at the bottom of the second column and select 'Reset' Under 'Already Purchased?' click 'Activate' Sign in with your Affinity ID You should see a 'Activation Successful' screen - click on 'Yes Please link my app to my account' Your application should now be licensed, and any content you have on your Affinity account should be accessible from the right hand side of the dialog. leooosalinas 1 Quote
leooosalinas Posted February 1, 2023 Author Posted February 1, 2023 30 minutes ago, Sean P said: Hi leooosalinas, The app has slightly different behaviour if it detects an in-app purchase (to allow you to register against an Affinity ID) or a licence via an Affinity ID. I've checked your details and can see your purchase has been registered to your Affinity ID so you licence the app by just signing into your Affinity ID. Could you try the following for me please: Ensure the app is closed down fully (by swiping up on the app selection screen) Start the app up and double tap on the splash screen You should see 'Clear user data' screen appear Tap on the 'De-activate Affinity 2 apps' slider at the bottom of the second column and select 'Reset' Under 'Already Purchased?' click 'Activate' Sign in with your Affinity ID You should see a 'Activation Successful' screen - click on 'Yes Please link my app to my account' Your application should now be licensed, and any content you have on your Affinity account should be accessible from the right hand side of the dialog. You're a magnificent human being (hope you really are). Thanks, Sean. It worked! Tom Lachecki and Sean P 1 1 Quote
Staff Sean P Posted February 1, 2023 Staff Posted February 1, 2023 Haha! Thank you very much! Glad you're up and running! Quote
Staff Affinity Info Bot Posted May 13, 2023 Staff Posted May 13, 2023 The issue "You're asked to register a purchase after registering a purchase when going into account" (REF: HUB-232) has been fixed by the developers in internal build "2.1.0.1703/5". This fix should soon be available as a customer beta and is planned for inclusion in the next customer release. Customer beta builds are announced here and you can participate by following these instructions. If you still experience this problem once you are using that build version (or later) please reply to this thread including @Serif Info Bot to notify us. Quote
Sulaiman_ Posted November 25, 2023 Posted November 25, 2023 I tried to buy license but there's no purchasing screen Quote
PaulEC Posted November 25, 2023 Posted November 25, 2023 I think you may need to give a few more details. Going on your previous posts you have already purchased some Affinity software, what exactly are you trying to do now? Quote Acer XC-895 : Windows 11 Home : Core i5-10400 Hexa-core 2.90 GHz : 32GB RAM : Intel UHD Graphics 630 – Affinity Publisher 2 : Affinity Photo 2 : Affinity Designer 2 : (latest release versions) – Also all apps on 12.9" (Second Generation) iPad Pro, OS Version 17.7.5 Old Lenovo laptop : Windows 10 - v1 and latest beta versions of all Affinity apps – Ancient Toshiba laptop: Vista - PagePlus X9, DrawPlus X8, PhotoPlus X8 etc
Sulaiman_ Posted November 25, 2023 Posted November 25, 2023 I tried to repurchase with another account. Quote
walt.farrell Posted November 25, 2023 Posted November 25, 2023 44 minutes ago, Sulaiman_ said: I tried to repurchase with another account. Where were you purchasing, and exactly how did you try to do it, and what happened? Screenshots? Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.3.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.