Desperate husband? No - Desperate V2 Photo user? Yes

[Adas50]

Hy Guys,

Take a look at the attached video, I preferred not to comment it to leave you the pleasure of guessing my thoughts while I wait for the App to start.

Besides the problem of waiting interminably for the interface to be visible, I have to consume more time to get the menu bar fully interactive (see the movement of the mouse pointer). What to say about the delay with which a simple 3.1Mb jpg opens or the time lost to have any tool fully operational, in my case I used the clone brush, a few seconds, true, but added to the others...

I work with Win 11, 16 Giga of ram, on the same machine version 1 has never given me problems so much that I preferred it to Photoshop.
For more info the video card is updated as well as the operating system and the openCl is disabled, I tried to uninstall the App, manually cleaned the C drive from all the Affinity folders so as not to leave any trace of the App, I reinstalled the software by validating the license as required by the new installation, solved... nothing.

Before this topic I opened another one a few days ago no one from the support intervened, I understand that they are busy with the new version, but I can't continue like this, I hope someone shows up.

[firstdefence]

As far as I am aware, Affinity favours CPU power over GPU but regardless, a better spec sheet wouldn't go amiss.

You are not alone in this lack of speed and lagging, sad to say, it seems to be quite a common problem. 

As for GPU drivers, if you have Nvidia there are references to a studio set of drivers and a Game ready set of drivers, the studio set are said to improve performance, so based on that it may be worth looking at the driver setup for your GPU.

Do you have an SSD Hard drive? a Forum Member @nimsaJ posted this as a fix: 

 

I haven't seen a all-in-one cure for it either, but people have had moderate improvements changing settings like the undo limit on the Performance tab from 1024 to a lower figure of 128. Others have updated to Windows 10 22H2 but I know you are one Win 11, thought I'd add it as a note for any win10 searchers.

 

 

[carl123]

What is Volume E: that you are loading documents from?

Is that a "networked" drive?

Also, go into Edit > Preferences > Performance and upload that screenshot please

[Adas50]

20 hours ago, firstdefence said:

As far as I am aware, Affinity favours CPU power over GPU but regardless, a better spec sheet wouldn't go amiss.

You are not alone in this lack of speed and lagging, sad to say, it seems to be quite a common problem. 

As for GPU drivers, if you have Nvidia there are references to a studio set of drivers and a Game ready set of drivers, the studio set are said to improve performance, so based on that it may be worth looking at the driver setup for your GPU.

Do you have an SSD Hard drive? a Forum Member @nimsaJ posted this as a fix: 

I haven't seen a all-in-one cure for it either, but people have had moderate improvements changing settings like the undo limit on the Performance tab from 1024 to a lower figure of 128. Others have updated to Windows 10 22H2 but I know you are one Win 11, thought I'd add it as a note for any win10 searchers.

Hi firstdefence,

i am unable to find this voice in my registry editor and yes i have a ssd drive, as a note i tried to lower the undo limit but nothing change regarding the GPU i have not Nvidia.

13 hours ago, carl123 said:

What is Volume E: that you are loading documents from?

Is that a "networked" drive?

Also, go into Edit > Preferences > Performance and upload that screenshot please

Hi Carl123,

the volume E is a micro sd card (last generation) in version 1 of the software it never created any problems for me to open the files, and last where is the screenshot?

[carl123]

5 minutes ago, Adas50 said:

Hi Carl123,

the volume E is a micro sd card (last generation) in version 1 of the software it never created any problems for me to open the files,

A micro sd card is no good for working from

Try this... (to eliminate something)

Start APhoto (no document)
In File > Open Recent select the last item Clear
Close APhoto
Reopen APhoto

Does it now open quicker or the same?

11 minutes ago, Adas50 said:

and last where is the screenshot?

Please research (Google) how to do a Windows/App screenshot on your PC

[Adas50]

Hi Carl

3 hours ago, carl123 said:

In File > Open Recent select the last item Clear

Nothing change, about the micro card i tried to open the same image in the video from the desktop, also in this case there are no changes. I think it is an App's problem.

3 hours ago, carl123 said:

Please research (Google) how to do a Windows/App screenshot on your PC

Sorry for the screenshot misunderstandig i know how to do it, here are two, the first concerns the general tab, the second one the performance, i think these two are important for the problems exposed.

If you need the others let me know.

This info is for the devolopers: the situation worsened after upgrading to V2.0.3  

 

[lphilpot]

Just for reference, 16 GB RAM, Windows 11, SSD, AMD 8-core CPU, OpenCL disabled due to driver crashes (relatively inexpesive Acer laptop). Photo 2 opens with no file in 10 seconds (after the laptop sat all night and everything swapped to disk). Are you sure there's nothing physically wrong with your computer? Other apps open OK? Reinstalled 2.0.3?

[Pšenda]

1 hour ago, Adas50 said:

the second one the performance

Why RAM usage Limit 6GB?!! Your computer has 16GB!!!
If you limit the application's use of RAM, it has to swap working data to disk, which is significantly slower and hinders its processing speed.

[lphilpot]

7 minutes ago, Pšenda said:

Why RAM usage Limit 6GB?!! Your computer has 16GB!!!
If you limit the application's use of RAM, it has to swap working data to disk, which is significantly slower and hinders its processing speed.

I had forgotten mine was set to 8 GB, I just raised it to 10. Not that I typically come close, but the headroom is good. I usually have other apps running simultaneously, so it helps.

[Pšenda]

On 1/4/2023 at 6:19 PM, Adas50 said:

App to start

Try inserting a video of the app launching and showing Task Manager to see who and what resources (CPU, RAM, disk) are being consumed.

[firstdefence]

https://www.techpowerup.com/gpu-specs/uhd-graphics-600.c3065

I wonder if changing the Renderer from UHD Graphics 600 to OpenGL; if available, may help with testing?

[Adas50]

Hi,
first of all I apologize to everyone for having inserted the Ram of my old notebook (16 Giga), the one on which I work now has 12 Giga and it is the same machine that I used to run V1 of AffinityPhoto, with this version, the 1 , I've never had slowness problems both in terms of opening the App and even files of 50/60 MB.

Having clarified this, I will try to respond to each of you by quoting you.

18 hours ago, lphilpot said:

Just for reference, 16 GB RAM, Windows 11, SSD

I think there is nothing physically wrong with my computer, I open other Apps at the same time without slowdown problems, and yes I have reinstalled version 2.0.3

On 1/4/2023 at 6:19 PM, Adas50 said:

I tried to uninstall the App, manually cleaned the C drive from all the Affinity folders so as not to leave any trace of the App, I reinstalled the software by validating the license as required by the new installation, solved... nothing.

 

18 hours ago, Pšenda said:

Why RAM usage Limit 6GB?!! Your computer has 16GB!!!

Before the screenshot the Ram usage was 8 GB, I tried lowering it to see if that changed anything

 

17 hours ago, Pšenda said:

Try inserting a video of the app launching and showing Task Manager

Here is the video requaired

16 hours ago, firstdefence said:

I wonder if changing the Renderer from UHD Graphics 600 to OpenGL

Tried nothing change

[Pšenda]

44 minutes ago, Adas50 said:

Here is the video requaired

It is obvious that the CPU is completely overloaded when the application starts. Try to show start with the CPU (logical processors) view just for fun.
Maybe it will help the developers.
Alternatively, try displaying the Processes window (CPU sorting) to see if Affinity is really consuming the CPU.

For interest APhoto startup record on my PC.

Edited January 6, 2023 by Pšenda

[Adas50]

2 hours ago, Pšenda said:

It is obvious that the CPU is completely

I preferred to make two separate videos one for the CPU and one for the processes using Loom online service as my screenrecorder software uses a lot of CPU, in both cases opening Affinity Photo uses about 40% of the CPU a lot more than what you highlighted with the screenshot of your computer 16%.

As you can see in the second video (Processes) what creates a big doubt for me is that for the opening of the App two processes are displayed, I don't know if this is normal, moreover between the two processes there is the presence of this crashpad_handler.exe file that I don't know what it's for and if it's normal to exist.

Here the link for the CPU screenrecord

and here the one for the processes

Before closing to complete the information in the two videos posted now and also in the previous ones, a white band is visible at the top inside which the message "The application is not responding" appears.

 

[firstdefence]

This pretty comprehensive post on checking a system  when an app spikes the CPU may be of help: https://answers.microsoft.com/en-us/windows/forum/all/my-cpu-usage-is-spiking-whenever-i-open-a-app-eg/8514c200-e99f-4ff0-8f1f-0c268d406bb0

I know you shouldn't have to do all of this but unfortunately it's the only way to find out and eliminate potential issues, it could simply be that the Celeron CPU simply can't handle Affinity Photo v2, Celeron CPU's are limited somewhat and seen as a budget CPU.

[lphilpot]

My sole experience with a Celeron-powered PC convinced me to never buy one again....

[Adas50]

After a short break I'm back with the latest.

On 1/7/2023 at 1:32 AM, firstdefence said:

This pretty comprehensive post on checking a system

I followed all the tests suggested in the post, the answer is that there are no problems for both the hardware and the software.

Regarding the Celeron CPU I know that it is not the best and in any case the judgment is also influenced by our experiences, I simply report mine.

For 12 years I worked with an HP notebook with a celeron CPU I think of 1500 GHZ and with only 4 Giga of ram, yet I worked simultaneously with Photoshop and Camtasia studio, two programs that cannot be defined light without slowing down even with heavy files. I only retired the notebook after a Win. 10 burned the sound card, now children play with it.

Before posting I wanted to do one last test, I downloaded V1 with the latest update, I started it with the taskmanager open the CPU consumption is between 25% and 35% against 80% 100% of V2. Opening time and complete interactivity V1 about 1 minute against 4 minutes for V2.

I won't weigh down the topic with other images or videos, I've already done everything to show and my conclusion is that V2 has problems, just sift through the topics of this forum, I don't think all those reporting V2 opening problems all have a Celeron CPU. Before purchasing the V2 license, I read the minimum specifications to run the App at its best, my machine went well beyond the specifications themselves.

I look forward to the developers finding a solution. One last thing and then I'll stop, in March 2021 I had a similar problem with V1 and with the solution suggested by support it was resolved, take a look at this topic https://forum.affinity.serif.com/index.php? /topic/137766-photo-start-slowly-on-desktop/
I hope someone suggest me something like this

[DWright]

Can you please try the .exe version for Affinity Photo 2 2.0.4 to see if you have lower CPU usage when the app is not sandboxed.

[Adas50]

Ciao DWright,

In order not to make the topic infinite, I preferred to wait for someone from support to explain the problem and its solution.

2 hours ago, DWright said:

Can you please try the .exe version for Affinity Photo 2 2.0.4

I

I already use the .exe version of the software, this was one of the first tests done to solve the problem after I stopped posting, this was followed by many others that I won't list here because they didn't solve the issue.

Disappointed with negative results I was determined first to go back to V1 then to reset the notebook starting from a clean installation of Windows 11, luckily I stopped before doing it, I remembered that at the same time as the 2.0.4 update I had created a profile ICC using the Windows tool in addition to what is available for the video card, making this profile primary for the system.

In Windows color management I restored the old system ICC profile, deleting the one I created, the problem was solved, Affinity Photo V2 started to open quickly without excessive CPU consumption and it still is.

For enthusiasts I created a new color profile using Displaycal and my Colomunky this profile works and creates no problems.

For the support, I blamed the V2 of the software because it was the only one of the programs I use to create the problem of excessive CPU consumption and a long opening time other programs like Photoshop, even with that clumsily created ICC profile, did not present the same problem .

Thank you all

[Pšenda]

43 minutes ago, Adas50 said:

because it was the only one of the programs I use to create the problem

Although this should be the case with all graphics applications, Affinity is one of the few that use the ICC profile for the monitor defined in the OS for correct rendering on the canvas.

[DWright]

Thank you for the information If you still have a backup copy of this colour ICC profile is it possible for you send me a copy of the profile using the following Dropbox

https://www.dropbox.com/request/paGg4CszgKft9YeZvhnL

 

[Adas50]

Ciao DWright,

i sent the file requested on Dropbox

[firstdefence]

Glad you got it sorted @Adas50 Well done on the dogged determination to find the cause, really surprised it was an ICC profile, never heard of that before but thanks for coming back with the solution.