Lewortt Posted April 10, 2021 Share Posted April 10, 2021 Hi, Since the last update, when printing full page it is not printing all the way to right and leaving a white strip. I have uninstalled Affinity and tried again to no avail. It is doing the same on all 3 printers I have. Tried with other software like Photoshop and they are all printing fine. Any ideas? Quote Link to comment Share on other sites More sharing options...
Staff Callum Posted April 11, 2021 Staff Share Posted April 11, 2021 Hi Leworrt, Welcome to the forums Please could you provide a screenshot of your print menu settings? Please could you also make sure you don't have a bleed applied to your document in the document setup window? Thanks C Quote Please tag me using @ in your reply so I can be sure to respond ASAP. Link to comment Share on other sites More sharing options...
Lewortt Posted May 25, 2021 Author Share Posted May 25, 2021 (edited) Here are all the settings etc. Never had a problem till the last update. I have 3 printers, the same result happens on all of them. Any ideas? Edited May 25, 2021 by Lewortt Quote Link to comment Share on other sites More sharing options...
Lewortt Posted May 25, 2021 Author Share Posted May 25, 2021 @Callum Quote Link to comment Share on other sites More sharing options...
Lewortt Posted May 25, 2021 Author Share Posted May 25, 2021 Ok awesome. Yes I have purchased Serif Photo. I am currently using Photoshop, but I do prefer Serif Photo to use. Hope they fix this on the next update. Quote Link to comment Share on other sites More sharing options...
Alfred Posted May 25, 2021 Share Posted May 25, 2021 1 hour ago, BofG said: If you bought from Serif you can install the older version again. 19 minutes ago, Lewortt said: Yes I have purchased Serif Photo. What @BofG means is that if you bought it from Serif’s own Affinity Store, not the Microsoft Store, you can revert to an older version. https://store.serif.com/update/windows/photo/1 Quote Alfred Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.4.1 (iPad 7th gen) Link to comment Share on other sites More sharing options...
Lewortt Posted May 25, 2021 Author Share Posted May 25, 2021 I did buy it direct along with designer & publisher. Thank you so much for your help 🙂 Alfred 1 Quote Link to comment Share on other sites More sharing options...
Lewortt Posted August 26, 2021 Author Share Posted August 26, 2021 Well both release 1.10 and 1.10.1 failed to solve the issue. Any news on when they will fix this? Quote Link to comment Share on other sites More sharing options...
Lewortt Posted August 26, 2021 Author Share Posted August 26, 2021 LOL... It seems wired that since 1.9.2 it has not worked. Hopefully they will remedy this soon. I use 3 printer a Canon TS205, Canon iX6800 and an Epson ET-2750, all printers have the same issue when printing through Affinity Photo, if I save the image and print it using Windows, GIMP or Photoshop they print fine. Very strange. Fingers crossed they can find a fix as I love using this compared to Photoshop. Quote Link to comment Share on other sites More sharing options...
R C-R Posted August 26, 2021 Share Posted August 26, 2021 8 hours ago, BofG said: I believe at least some of the devs are still working from home so access to printers isn't easy. Not that they ever seem to test printing anyways of course! Part of it is there are hundreds if not thousands of printers that they would have to test with to make sure there are no issues with any of the print drivers & the Affinity apps. Quote All 3 1.10.8, & all 3 V2.4.1 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7 Affinity Photo 1.10.8; Affinity Designer 1.108; & all 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7 Link to comment Share on other sites More sharing options...
Staff Patrick Connor Posted August 27, 2021 Staff Share Posted August 27, 2021 @Lewortt and others here Sorry this regression has not been addressed yet. I understand we have recently found the cause of the problem and will look to find a solution in a beta shortly deadhippo 1 Quote Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon Link to comment Share on other sites More sharing options...
Lewortt Posted August 27, 2021 Author Share Posted August 27, 2021 2 hours ago, Patrick Connor said: @Lewortt and others here Sorry this regression has not been addressed yet. I understand we have recently found the cause of the problem and will look to find a solution in a beta shortly Ok awesome. Look forward too it Quote Link to comment Share on other sites More sharing options...
DigiDogRob Posted October 7, 2021 Share Posted October 7, 2021 @Patrick Connor — Could you give us a status on addressing this issue? I have the problem with all Affinity Software on Windows 10, regardless of print driver (Canon MP vs. Windows XPS) and setting "normal" vs. "borderless" printing. The problem does not occur with other Windows applications, nor does it happen with Affinity Software on Mac OS. I would role back to an earlier version of Affinity Software, but cannot find a way to download older versions of the software. I am going to revert to pre-1.9.2 versions of Photo and Designer to see if that resolves the issue. Quote Link to comment Share on other sites More sharing options...
DigiDogRob Posted October 7, 2021 Share Posted October 7, 2021 6 hours ago, DigiDogRob said: I am going to revert to pre-1.9.2 versions of Photo and Designer to see if that resolves the issue. I uninstalled Affinity Photo 1.9.2 and installed version 1.9.0. After installing Affinity Photo 1.9.0 on Windows 10 the printing issue was resolved. Quote Link to comment Share on other sites More sharing options...
Staff Patrick Connor Posted October 7, 2021 Staff Share Posted October 7, 2021 Sorry for the delay. All the current Affinity 1.10.2 Windows beta builds fix this problem. The beta. will install in parallel next to the release builds. The 1.10.2 release (as a patch) will likely be made available this month or early next. Quote Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon Link to comment Share on other sites More sharing options...
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