Wont open after 1.9 update

[Amina]

My affinity was working fine the day before but after getting the new update it will no longer open

[carl123]

What happens when you try to open it?

Does it just hang?
Do you get any error message?
Does it crash and generate a crash report?
Do a dozen monkeys start tap dancing on your keyboard?

 

[Chris B]

Hey Amina, welcome to the Affinity Forums.

Does it hang as in the splash screen is just stuck there or does it crash to desktop? The beta might work for you - can you try that please?

 

[Amina]

Only the loading image shows up and just hangs their if I click it it asks me if I want to close the application or wait either way no matter how long I waited it didnt come on

[Amina]

The beta isnt opening on my laptop either

[Chris B]

What version of Windows are you running? Can you also tell me what graphics card and driver you have please?

Also, make sure all pending Windows updates have been installed etc. 

[Mark Ingram]

On 2/12/2021 at 4:39 PM, Amina said:

The beta isnt opening on my laptop either

Try to run it a second time, does it run now?

[Ralf65]

same issue by me.
Windows 10 (newes version).

Starting Affinity Photo, opening 1 RAW file. I can see the file just for a secund, after this second the programm crashed.

If I'm opening a file over drag and drop its worked.

But the program crashed by this actions:

- open a file over menu

- open a file by new Pannorama, can generate a Panno as a preview after a click on OK the programm will crashed

- open a file by new stack

- open a file by HDR

- open a file focus kombination

- open a file by astro

I think it's everytime the same point open a CR2 File over menu....

But if I'll open a JPG, NEF or CR3 file it's work fine. By file format from Canon (CR2) and PhaseOne (IIQ) it's will crashed every time (open over File-Menu). 

 

Best Regards

Ralf

 

[Mark Ingram]

43 minutes ago, Ralf65 said:

same issue by me.
Windows 10 (newes version).

Starting Affinity Photo, opening 1 RAW file. I can see the file just for a secund, after this second the programm crashed.

If I'm opening a file over drag and drop its worked.

But the program crashed by this actions:

- open a file over menu

- open a file by new Pannorama, can generate a Panno as a preview after a click on OK the programm will crashed

- open a file by new stack

- open a file by HDR

- open a file focus kombination

- open a file by astro

I think it's everytime the same point open a CR2 File over menu....

But if I'll open a JPG, NEF or CR3 file it's work fine. By file format from Canon (CR2) and PhaseOne (IIQ) it's will crashed every time (open over File-Menu). 

 

Best Regards

Ralf

 

Can you provide a file that causes the crash?

[Ralf65]

On 2/17/2021 at 2:45 PM, Mark Ingram said:

Can you provide a file that causes the crash?

Hm, not at all, but this here dosn't works. 

Have a interessant news. If you have open a other file, open via drag and drop, than you can open this both files and generate a HDR file for eg.

Le-Havre-Umgebung-2019-4369-2019-09-12-12-09.CR2

Le-Havre-Umgebung-2019-4371-2019-09-12-12-09.CR2

[Ralf65]

Do you have a update for me @Mark Ingram ?

Edited February 24, 2021 by Ralf65

[Mark Ingram]

On 2/17/2021 at 4:36 PM, Ralf65 said:

Hm, not at all, but this here dosn't works. 

Have a interessant news. If you have open a other file, open via drag and drop, than you can open this both files and generate a HDR file for eg.

Le-Havre-Umgebung-2019-4369-2019-09-12-12-09.CR2 19.84 MB · 2 downloads Le-Havre-Umgebung-2019-4371-2019-09-12-12-09.CR2 26.71 MB · 0 downloads

I can load the file OK in the retail and beta versions. Have you tried disabling hardware acceleration and seeing if that works? Also, if you get a crash, can you take a look in

%APPDATA%\Affinity\Photo\1.0\CrashReports\reports

To see if there are any crash dumps in there?

[Ralf65]

1 hour ago, Mark Ingram said:

I can load the file OK in the retail and beta versions. Have you tried disabling hardware acceleration and seeing if that works? Also, if you get a crash, can you take a look in

%APPDATA%\Affinity\Photo\1.0\CrashReports\reports

To see if there are any crash dumps in there?

Strange. 

Yes I have activatetd the hardware acceleration. But I have only a problem if I load files when no files were open before.

Had testet on 2021-02-17 a lot of, 14 tiimes. I have collected this files to a zip file.

I hope it is helpfull.

CrashReport.zip

[Ralf65]

@Mark Ingram

Have installed the new update, but the same problem.
Do you have new information for me?

[Mark Ingram]

On 3/3/2021 at 11:41 AM, Ralf65 said:

@Mark Ingram

Have installed the new update, but the same problem.
Do you have new information for me?

Hi, thanks for the crash reports. I've investigated them and I can see they're caused by Capture One. Unfortunately this is a known issue, where their Windows Explorer Integration can cause crashes in the NVIDIA driver (https://forum.affinity.serif.com/index.php?/topic/44770-issues-caused-by-third-party-software/). The solution is to rename the WIC64 folder inside their installation folder.

 

[Ralf65]

OK great it's works, thanks a lot

[ghinalest]

hey, I'm having the sam8502b678-9268-4030-a47c-dde49fd2f379.dmpe issues. I can only see the splash screen for a second and it disappear. I've tried to update my NVIDIA driver and downgrade the windows too. I also tried to re-install the apps for a couple times but it doesn't work. I have checked for dmp files and there are so many .dmp files. crash.zip

8502b678-9268-4030-a47c-dde49fd2f379.dmp 42742395-56cb-495a-ac45-45c807c8c1fa.dmp d9181fe0-d488-42d5-8d72-8c4f571d5c73.dmp 19609d35-86b9-4e33-8642-2268a986115c.dmp 203c56c4-97bf-4203-a22c-c9c97fbc0160.dmp 4778246d-738e-49dd-b736-a2a47f04aea5.dmp 3cbba5de-6e4f-47f6-b14c-e466ef48a410.dmp e0f9d530-bdf0-48ab-90d4-d1977a6cf1f8.dmp 2b42a014-e009-4e1f-a78a-68c4c7b0901a.dmp 49916e65-f1fd-417d-9f0c-e7557918c272.dmp 8b0cc214-1995-4454-875f-adedec5545da.dmp 859fd99a-bbf1-44bc-8c02-090cedbdfcc2.dmp

Edited March 22, 2021 by ghinalest
file attachment

[Mark Ingram]

2 hours ago, ghinalest said:

hey, I'm having the sam8502b678-9268-4030-a47c-dde49fd2f379.dmpe issues. I can only see the splash screen for a second and it disappear. I've tried to update my NVIDIA driver and downgrade the windows too. I also tried to re-install the apps for a couple times but it doesn't work. I have checked for dmp files and there are so many .dmp files. crash.zip

8502b678-9268-4030-a47c-dde49fd2f379.dmp 1.09 MB · 0 downloads 42742395-56cb-495a-ac45-45c807c8c1fa.dmp 948.73 kB · 0 downloads d9181fe0-d488-42d5-8d72-8c4f571d5c73.dmp 950.42 kB · 0 downloads 19609d35-86b9-4e33-8642-2268a986115c.dmp 803.95 kB · 0 downloads 203c56c4-97bf-4203-a22c-c9c97fbc0160.dmp 805.44 kB · 0 downloads 4778246d-738e-49dd-b736-a2a47f04aea5.dmp 801.22 kB · 0 downloads 3cbba5de-6e4f-47f6-b14c-e466ef48a410.dmp 805.42 kB · 0 downloads e0f9d530-bdf0-48ab-90d4-d1977a6cf1f8.dmp 806.14 kB · 0 downloads 2b42a014-e009-4e1f-a78a-68c4c7b0901a.dmp 1020.98 kB · 0 downloads 49916e65-f1fd-417d-9f0c-e7557918c272.dmp 1.01 MB · 0 downloads 8b0cc214-1995-4454-875f-adedec5545da.dmp 1.06 MB · 0 downloads 859fd99a-bbf1-44bc-8c02-090cedbdfcc2.dmp 1.05 MB · 0 downloads

Thanks for the crash dumps, I've taken a look and it's crashing inside your Intel graphics driver (igdrclneo64.dll). I suggest an uninstall and reinstall of the latest available drivers to see if that fixes it. 

[ghinalest]

16 hours ago, Mark Ingram said:

Thanks for the crash dumps, I've taken a look and it's crashing inside your Intel graphics driver (igdrclneo64.dll). I suggest an uninstall and reinstall of the latest available drivers to see if that fixes it. 

thank you so much! it's running again as usual, big thankss 🤩