Amina Posted February 10, 2021 Share Posted February 10, 2021 My affinity was working fine the day before but after getting the new update it will no longer open Quote Link to comment Share on other sites More sharing options...
carl123 Posted February 11, 2021 Share Posted February 11, 2021 What happens when you try to open it? Does it just hang? Do you get any error message? Does it crash and generate a crash report? Do a dozen monkeys start tap dancing on your keyboard? Ron P. 1 Quote To save time I am currently using an automated AI to reply to some posts on this forum. If any of "my" posts are wrong or appear to be total b*ll*cks they are the ones generated by the AI. If correct they were probably mine. I apologise for any mistakes made by my AI - I'm sure it will improve with time. Link to comment Share on other sites More sharing options...
Staff Chris B Posted February 11, 2021 Staff Share Posted February 11, 2021 Hey Amina, welcome to the Affinity Forums. Does it hang as in the splash screen is just stuck there or does it crash to desktop? The beta might work for you - can you try that please? Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
Amina Posted February 11, 2021 Author Share Posted February 11, 2021 Only the loading image shows up and just hangs their if I click it it asks me if I want to close the application or wait either way no matter how long I waited it didnt come on Quote Link to comment Share on other sites More sharing options...
Amina Posted February 12, 2021 Author Share Posted February 12, 2021 The beta isnt opening on my laptop either Quote Link to comment Share on other sites More sharing options...
Staff Chris B Posted February 17, 2021 Staff Share Posted February 17, 2021 What version of Windows are you running? Can you also tell me what graphics card and driver you have please? Also, make sure all pending Windows updates have been installed etc. Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
Mark Ingram Posted February 17, 2021 Share Posted February 17, 2021 On 2/12/2021 at 4:39 PM, Amina said: The beta isnt opening on my laptop either Try to run it a second time, does it run now? Quote Link to comment Share on other sites More sharing options...
Ralf65 Posted February 17, 2021 Share Posted February 17, 2021 same issue by me. Windows 10 (newes version). Starting Affinity Photo, opening 1 RAW file. I can see the file just for a secund, after this second the programm crashed. If I'm opening a file over drag and drop its worked. But the program crashed by this actions: - open a file over menu - open a file by new Pannorama, can generate a Panno as a preview after a click on OK the programm will crashed - open a file by new stack - open a file by HDR - open a file focus kombination - open a file by astro I think it's everytime the same point open a CR2 File over menu.... But if I'll open a JPG, NEF or CR3 file it's work fine. By file format from Canon (CR2) and PhaseOne (IIQ) it's will crashed every time (open over File-Menu). Best Regards Ralf Quote Link to comment Share on other sites More sharing options...
Mark Ingram Posted February 17, 2021 Share Posted February 17, 2021 43 minutes ago, Ralf65 said: same issue by me. Windows 10 (newes version). Starting Affinity Photo, opening 1 RAW file. I can see the file just for a secund, after this second the programm crashed. If I'm opening a file over drag and drop its worked. But the program crashed by this actions: - open a file over menu - open a file by new Pannorama, can generate a Panno as a preview after a click on OK the programm will crashed - open a file by new stack - open a file by HDR - open a file focus kombination - open a file by astro I think it's everytime the same point open a CR2 File over menu.... But if I'll open a JPG, NEF or CR3 file it's work fine. By file format from Canon (CR2) and PhaseOne (IIQ) it's will crashed every time (open over File-Menu). Best Regards Ralf Can you provide a file that causes the crash? Quote Link to comment Share on other sites More sharing options...
Ralf65 Posted February 17, 2021 Share Posted February 17, 2021 On 2/17/2021 at 2:45 PM, Mark Ingram said: Can you provide a file that causes the crash? Hm, not at all, but this here dosn't works. Have a interessant news. If you have open a other file, open via drag and drop, than you can open this both files and generate a HDR file for eg. Le-Havre-Umgebung-2019-4369-2019-09-12-12-09.CR2 Le-Havre-Umgebung-2019-4371-2019-09-12-12-09.CR2 Quote Link to comment Share on other sites More sharing options...
Ralf65 Posted February 24, 2021 Share Posted February 24, 2021 (edited) Do you have a update for me @Mark Ingram ? Edited February 24, 2021 by Ralf65 Quote Link to comment Share on other sites More sharing options...
Mark Ingram Posted February 24, 2021 Share Posted February 24, 2021 On 2/17/2021 at 4:36 PM, Ralf65 said: Hm, not at all, but this here dosn't works. Have a interessant news. If you have open a other file, open via drag and drop, than you can open this both files and generate a HDR file for eg. Le-Havre-Umgebung-2019-4369-2019-09-12-12-09.CR2 19.84 MB · 2 downloads Le-Havre-Umgebung-2019-4371-2019-09-12-12-09.CR2 26.71 MB · 0 downloads I can load the file OK in the retail and beta versions. Have you tried disabling hardware acceleration and seeing if that works? Also, if you get a crash, can you take a look in %APPDATA%\Affinity\Photo\1.0\CrashReports\reports To see if there are any crash dumps in there? Quote Link to comment Share on other sites More sharing options...
Ralf65 Posted February 24, 2021 Share Posted February 24, 2021 1 hour ago, Mark Ingram said: I can load the file OK in the retail and beta versions. Have you tried disabling hardware acceleration and seeing if that works? Also, if you get a crash, can you take a look in %APPDATA%\Affinity\Photo\1.0\CrashReports\reports To see if there are any crash dumps in there? Strange. Yes I have activatetd the hardware acceleration. But I have only a problem if I load files when no files were open before. Had testet on 2021-02-17 a lot of, 14 tiimes. I have collected this files to a zip file. I hope it is helpfull. CrashReport.zip Quote Link to comment Share on other sites More sharing options...
Ralf65 Posted March 3, 2021 Share Posted March 3, 2021 @Mark Ingram Have installed the new update, but the same problem. Do you have new information for me? Quote Link to comment Share on other sites More sharing options...
Mark Ingram Posted March 4, 2021 Share Posted March 4, 2021 On 3/3/2021 at 11:41 AM, Ralf65 said: @Mark Ingram Have installed the new update, but the same problem. Do you have new information for me? Hi, thanks for the crash reports. I've investigated them and I can see they're caused by Capture One. Unfortunately this is a known issue, where their Windows Explorer Integration can cause crashes in the NVIDIA driver (https://forum.affinity.serif.com/index.php?/topic/44770-issues-caused-by-third-party-software/). The solution is to rename the WIC64 folder inside their installation folder. Patrick Connor and PaulAffinity 1 1 Quote Link to comment Share on other sites More sharing options...
Ralf65 Posted March 5, 2021 Share Posted March 5, 2021 OK great it's works, thanks a lot Mark Ingram 1 Quote Link to comment Share on other sites More sharing options...
ghinalest Posted March 22, 2021 Share Posted March 22, 2021 (edited) hey, I'm having the sam8502b678-9268-4030-a47c-dde49fd2f379.dmpe issues. I can only see the splash screen for a second and it disappear. I've tried to update my NVIDIA driver and downgrade the windows too. I also tried to re-install the apps for a couple times but it doesn't work. I have checked for dmp files and there are so many .dmp files. crash.zip 8502b678-9268-4030-a47c-dde49fd2f379.dmp 42742395-56cb-495a-ac45-45c807c8c1fa.dmp d9181fe0-d488-42d5-8d72-8c4f571d5c73.dmp 19609d35-86b9-4e33-8642-2268a986115c.dmp 203c56c4-97bf-4203-a22c-c9c97fbc0160.dmp 4778246d-738e-49dd-b736-a2a47f04aea5.dmp 3cbba5de-6e4f-47f6-b14c-e466ef48a410.dmp e0f9d530-bdf0-48ab-90d4-d1977a6cf1f8.dmp 2b42a014-e009-4e1f-a78a-68c4c7b0901a.dmp 49916e65-f1fd-417d-9f0c-e7557918c272.dmp 8b0cc214-1995-4454-875f-adedec5545da.dmp 859fd99a-bbf1-44bc-8c02-090cedbdfcc2.dmp Edited March 22, 2021 by ghinalest file attachment Quote Link to comment Share on other sites More sharing options...
Mark Ingram Posted March 22, 2021 Share Posted March 22, 2021 2 hours ago, ghinalest said: hey, I'm having the sam8502b678-9268-4030-a47c-dde49fd2f379.dmpe issues. I can only see the splash screen for a second and it disappear. I've tried to update my NVIDIA driver and downgrade the windows too. I also tried to re-install the apps for a couple times but it doesn't work. I have checked for dmp files and there are so many .dmp files. crash.zip 8502b678-9268-4030-a47c-dde49fd2f379.dmp 1.09 MB · 0 downloads 42742395-56cb-495a-ac45-45c807c8c1fa.dmp 948.73 kB · 0 downloads d9181fe0-d488-42d5-8d72-8c4f571d5c73.dmp 950.42 kB · 0 downloads 19609d35-86b9-4e33-8642-2268a986115c.dmp 803.95 kB · 0 downloads 203c56c4-97bf-4203-a22c-c9c97fbc0160.dmp 805.44 kB · 0 downloads 4778246d-738e-49dd-b736-a2a47f04aea5.dmp 801.22 kB · 0 downloads 3cbba5de-6e4f-47f6-b14c-e466ef48a410.dmp 805.42 kB · 0 downloads e0f9d530-bdf0-48ab-90d4-d1977a6cf1f8.dmp 806.14 kB · 0 downloads 2b42a014-e009-4e1f-a78a-68c4c7b0901a.dmp 1020.98 kB · 0 downloads 49916e65-f1fd-417d-9f0c-e7557918c272.dmp 1.01 MB · 0 downloads 8b0cc214-1995-4454-875f-adedec5545da.dmp 1.06 MB · 0 downloads 859fd99a-bbf1-44bc-8c02-090cedbdfcc2.dmp 1.05 MB · 0 downloads Thanks for the crash dumps, I've taken a look and it's crashing inside your Intel graphics driver (igdrclneo64.dll). I suggest an uninstall and reinstall of the latest available drivers to see if that fixes it. PaulAffinity and ghinalest 2 Quote Link to comment Share on other sites More sharing options...
ghinalest Posted March 23, 2021 Share Posted March 23, 2021 16 hours ago, Mark Ingram said: Thanks for the crash dumps, I've taken a look and it's crashing inside your Intel graphics driver (igdrclneo64.dll). I suggest an uninstall and reinstall of the latest available drivers to see if that fixes it. thank you so much! it's running again as usual, big thankss 🤩 Mark Ingram 1 Quote Link to comment Share on other sites More sharing options...
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