Affinity closes when opening the photo

[FrankT 1]

No problems with updates until after installing version 190834. Affinity opens normally but when I want to open a picture it closes the program. What is wrong.

[Rick G 321]

I may get struck soundly for this but ... this beta has a lot of problems. crashing being one of the big ones. I had to go back a beta.

Just wait a bit. They are good about getting things fixed

[FrankT 1]

That's right, I've reverted to version 190820

[FrankT 1]

3 hours ago, FrankT said:

That's right, I've reverted to version 190820

I got version 190834 working with this setting: Edit> Preferences> Performance and uncheck Hardware Accelerration.

[Ron P. 201]

4 minutes ago, FrankT said:

I got version 190834 working with this setting: Edit> Preferences> Performance and uncheck Hardware Accelerration.

That's the only way I could do anything other than launch it.

[MEB 8,522]

Hi @FrankT, everyone,
I believe these issues were already fixed with hardware acceleration enabled in the latest Customer Beta. Can you please check/confirm if you are still experiencing issues please? Thank you.

[FrankT 1]

Hello,

Can only open a photo with version 1.9.0.834 if i uncheck hardware acceleration

[emmrecs01 262]

@FrankT you need to update to the latest beta, 1.9.0.852, which is what @MEB was referring to.

Jeff

[MEB 8,522]

Hi @FrankT,
Sorry the delay getting back to you. Have you had a chance to update and try the latest Beta (here's the link)? Are you still experiencing these issues?
 

[FrankT 1]

Hallo, everything updated but since this message I will no longer use the hardware acceleration

 

[MEB 8,522]

Ok. Thank you FrankT. That's what should happen rather than a crash.