Matthew Schultz Posted July 31, 2020 Share Posted July 31, 2020 (edited) I'm experiencing a very frustrating issue with Publisher. I've created a custom paper size for a business envelope. When I select it and print, sometimes the envelop is printed as depicted in the preview, that is, it's printed from right to left. Other times, and randomly, it's printed the reverse: from left to right. Functionally this means when I put the envelope in and print, there's a 50/50 chance the printed text will match the envelope's flap… or not. Is there something I'm missing? Is there a setting to ensure which direction AP always uses? Edited July 31, 2020 by Matthew Schultz typo Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted August 3, 2020 Staff Share Posted August 3, 2020 Hi @Matthew Schultz, Welcome to the forums. What you mean by "it's printed left to right / Right to left" ? What is your document setup? Have you got some examples? Quote Link to comment Share on other sites More sharing options...
Alfred Posted August 3, 2020 Share Posted August 3, 2020 On 7/31/2020 at 7:12 PM, Matthew Schultz said: there's a 50/50 chance the printed text will match the envelope's flap… or not Is the envelope being fed in the same way (long side or short side) each time? Are the printer’s settings adjusted accordingly? Quote Alfred Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.4.1 (iPad 7th gen) Link to comment Share on other sites More sharing options...
Matthew Schultz Posted August 3, 2020 Author Share Posted August 3, 2020 (edited) Let me reframe/restate the issue in a similar context that might help clarify: When I print a portrait document, the page is always printed from top to bottom, meaning, the top of the page comes out of the printer first, and the bottom last. With a landscape document, normally, the left side of the document is printed first, i.e., it comes out of the printer first, and then across to the right. That's not happening with the envelopes. Yes, I always put the envelope in the exact same way, and with other programs (e.g., Apple Pages) it's printed with the left side of the landscape document first. That ensures the flap and the return address are both on the "top" when you're looking at the envelope. But with AP, sometimes the app prints it so the right side of the landscape doc is printed first, meaning, it's rotated 180º, resulting in the return address being printed on the bottom of the front face of the envelope. I hope that helps to clarify the problem. If not, I can add some pics. Edited August 3, 2020 by Matthew Schultz Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted August 3, 2020 Staff Share Posted August 3, 2020 When you get this rotated page, how exactly does it happen? Do you have a large document (say 50 pages), and when you print, some random (say 5) pages print wrong? If you re-print the document, is it fine? Do you have a one-page document, and when you print it sometimes is wrong? If you re-print the document, is it fine? Is it document specific? Quote Link to comment Share on other sites More sharing options...
Matthew Schultz Posted August 3, 2020 Author Share Posted August 3, 2020 It only occurs when I change my paper to a custom paper size (I created), which is the dimensions of a US "business envelope". I only print a single envelope at a time. If it's printed incorrectly, I try printing it again with a new envelope. The orientation can print the same (incorrect) way three times in a row, and then rotate 180º with me changing nothing, and I can't figure out why. I'm using a Canon G5020, which means I'm putting the envelope in the "rear tray", which is a manual process. I thought it was tied to the "feed from" setting in the OS X print dialog (auto/main/rear), but that's proven not to be a factor. I haven't done extensive testing, but happy to give it a shot if there's a way to narrow it down. Quote Link to comment Share on other sites More sharing options...
jmwellborn Posted August 3, 2020 Share Posted August 3, 2020 @Matthew Schultz You state that, "With a landscape document, normally, the left side of the document is printed first, i.e., it comes out of the printer first, and then across to the right." I use an HP OfficeJet Pro 8620 for regular printing, and just printed a landscape document. The right side of the page came out first, just as I remembered. So could it be that it is a printer issue, not a Publisher issue? Just wondering.🤔 Quote 24" iMAC Apple M1 chip, 8-core CPU, 8-core GPU, 16 GB unified memory, 1 TB SSD storage, Ventura 13.6. Photo, Publisher, Designer 1.10.5, and 2.3. MacBook Pro 13" 2020, Apple M1 chip, 16GB unified memory, 256GB SSD storage, Ventura 13.6. Publisher, Photo, Designer 1.10.5, and 2.1.1. iPad Pro 12.9 2020 (4th Gen. IOS 16.6.1); Apple pencil. Wired and bluetooth mice and keyboards. Link to comment Share on other sites More sharing options...
Matthew Schultz Posted August 3, 2020 Author Share Posted August 3, 2020 I would agree except that I don't have this issue with any other app, and with any other paper size; just the custom envelope sized paper with Publisher. Maybe I'll just switch to Designer and call it a day. 🙂 Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted August 4, 2020 Staff Share Posted August 4, 2020 Do you not have this issue with Designer? Quote Link to comment Share on other sites More sharing options...
PaulEC Posted August 4, 2020 Share Posted August 4, 2020 A long shot, but I just wonder if there is some auto rotate setting somewhere in the printer driver settings which alters the orientation of the print depending on the amount of text (number of lines) and the exact position on the envelope? Quote Acer XC-895 : Core i5-10400 Hexa-core 2.90 GHz : 32GB RAM : Intel UHD Graphics 630 : Windows 10 Home Affinity Publisher 2 : Affinity Photo 2 : Affinity Designer 2 : (latest release versions) on desktop and iPad Link to comment Share on other sites More sharing options...
Matthew Schultz Posted August 4, 2020 Author Share Posted August 4, 2020 @Gabe I haven't tried it, but I'm pretty sure I can open a .afpub file with Designer, so I'll give it a try. But I might just create a new doc to ensure the file isn't corrupt (in some way), and check my results. @PaulEC I've looked through the printer driver settings, and there _is_ an "orientation" setting which determines if it's printed portrait or landscape, but I've always left on "automatic". I'm pretty sure that changing that would print the doc rotated 90º, not 180º. There is also a "layout" setting with "layout direction", but that has to do with n-up printing, so doubting it'd affect it. Good call, though! Quote Link to comment Share on other sites More sharing options...
a_hub Posted January 11, 2022 Share Posted January 11, 2022 Hi Matthew, did you find a solution to this issue? I am facing the same issue and it drives me crazy. The horizontal layout randomly prints sometimes left-to-right and sometimes right-to-left and I am wasting a lot of paper and ink. Does Publisher do this better - or should I turn my Designer Layout (and my head) by 90°? Best Ariel Quote Link to comment Share on other sites More sharing options...
Matthew Schultz Posted January 11, 2022 Author Share Posted January 11, 2022 NO! In fact, I couldn't even get an acknowledgement that it was a real issue; everyone thought I was crazy. In the end I had to switch to Apple Pages for the specific task because I couldn't get Publisher to print predictably. I'll have to go back and try it again (or in Designer). Maybe someone from the Affinity team will see this and add a comment. Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted January 11, 2022 Share Posted January 11, 2022 30 minutes ago, Matthew Schultz said: In fact, I couldn't even get an acknowledgement that it was a real issue; everyone thought I was crazy. No one thought you were crazy. I think people just ran out of ideas. Some screenshots showing your print settings, and the print preview, might have helped. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
Matthew Schultz Posted January 11, 2022 Author Share Posted January 11, 2022 I was being a bit hyperbolic. 🙂 But I never did get a confirmation/acknowledgement of the issue from the Affinity team. Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted January 11, 2022 Share Posted January 11, 2022 27 minutes ago, Matthew Schultz said: But I never did get a confirmation/acknowledgement of the issue from the Affinity team They probably were not able to recreate, but you had one of the Serif team participating. If they cannot recreate, then they usually need more info from the user before concluding that a problem exists. But it's unclear why the discussion just stopped, like that. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
a_hub Posted January 11, 2022 Share Posted January 11, 2022 Maybe it's a system specific issue? In my case on MacOS 10.15, printing on an Epson Stylus Pro 3880. A simple horizontal DIN A4 layout which the driver inconsistently rotates either -90° or +90° for printing in the direction of the paper. What I found out now after playing around with the print dialog is the following: when I enter the print dialog Orientation is set to "Automatic" and the print preview on the left is horizontal. Print is either -90° or +90° when i change Orientation to "Landscape" the print preview stays horizontal and prints either -90° or +90° when I change Orientation back to "Automatic" and the print preview suddenly turns vertical. The print comes out consistently beginning from the top of the preview! It's a bit of a mystery but at least I seem to be able to control the print direction. Hope we have a workaround for the time being - but this is clearly a bug, either of Designer or the printer driver. Best Ariel Quote Link to comment Share on other sites More sharing options...
a_hub Posted January 11, 2022 Share Posted January 11, 2022 1 hour ago, a_hub said: What I found out now after playing around with the print dialog is the following: when I enter the print dialog Orientation is set to "Automatic" and the print preview on the left is horizontal. Print is either -90° or +90° when i change Orientation to "Landscape" the print preview stays horizontal and prints either -90° or +90° when I change Orientation back to "Automatic" and the print preview suddenly turns vertical. The print comes out consistently beginning from the top of the preview! It's a bit of a mystery but at least I seem to be able to control the print direction. Just updated Affinity Designer 1.10.3 to 1.10.4 and now everything works fine. When I enter the print dialog Orientation is set to Automatic and the print preview is vertical like in the third screenshoot above. Print comes out of the printer top first. This issue seems to be coming and going in specific OS- and application- versions. Quote Link to comment Share on other sites More sharing options...
a_hub Posted January 11, 2022 Share Posted January 11, 2022 ...and two minutes after my last post the issue appeared in v1.10.4. Same situation as two posts ago. Quote Link to comment Share on other sites More sharing options...
Ricardo Juan Carlos Posted January 23, 2022 Share Posted January 23, 2022 I have been experiencing exactly the same problem with Affinity Photo. I have burned my way through a lot of costly paper. I an using an Epson ET2750 printer, AP 1.10.4 and Mac OS 12.1 Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted January 23, 2022 Share Posted January 23, 2022 2 hours ago, Ricardo Juan Carlos said: I have been experiencing exactly the same problem with Affinity Photo. I have burned my way through a lot of costly paper. I an using an Epson ET2750 printer, AP 1.10.4 and Mac OS 12.1 Welcome to the Serif Affinity forums. Sorry to hear that. If you drill down into the printer driver's settings for that Epson, do you have a "Print Preview" option? It's there on Windows, and will prevent wasting paper. I use it all the time when printing my projects, as it can save paper and ink. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
a_hub Posted January 24, 2022 Share Posted January 24, 2022 17 hours ago, Ricardo Juan Carlos said: I have been experiencing exactly the same problem with Affinity Photo. I have burned my way through a lot of costly paper. I an using an Epson ET2750 printer, AP 1.10.4 and Mac OS 12.1 I found the workaround described above: - If the print preview is vertical I know the print is coming out top first. - If the print preview is horizontal I switch the "Orientation" pulldown from "Automatic" to "Landscape" and then back to "Automatic". If I do this the print preview switches to vertical and the print comes out top first. Not ideal but t least I know how to insert the paper! Best regards Ariel Quote Link to comment Share on other sites More sharing options...
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