Keyboard Shortcuts reset everytime i open Affinity Designer

[goojoob]

Hi,

Just updated to Affinity Designer 1.8.3 in Mac.

Now, every time i open the application, my custom keyboard shortcuts are lost. I have to load my AffinityShortcut file every time i open the program.

Is this a bug with the new version? Because it is impossible working like this.

Thanks.

[walt.farrell]

3 hours ago, goojoob said:

Now, every time i open the application, my custom keyboard shortcuts are lost. I have to load my AffinityShortcut file every time i open the program.

Are you closing the program completely when you're done working? I think they are saved when the program closes, and not if it crashes or if you reboot the system while the program is open.

[goojoob]

Just now, walt.farrell said:

Are you closing the program completely when you're done working? I think they are saved when the program closes, and not if it crashes or if you reboot the system while the program is open.

Yeah, i always close it before reboot... And it does not crash.

Just done it right now, and the keyboard shortcuts are not saved...

[Old Bruce]

Works fine here on Mac OS 10.12.6

[Pšenda]

10 hours ago, goojoob said:

keyboard shortcuts are not saved

Only shortcuts, or other workspaces settings (Toolbar, Context toolbar, Panels,..)? 

[R C-R]

7 hours ago, Old Bruce said:

Works fine here on Mac OS 10.12.6

Also works fine on my Mac running 10.14.6. 

It sounds like it could be a permissions problem. If so, an answer to the question @Pšenda asked & telling us which store (Mac or Affinity) it was purchased from may help with resolving that.

[goojoob]

On 4/6/2020 at 11:22 PM, Pšenda said:

Only shortcuts, or other workspaces settings (Toolbar, Context toolbar, Panels,..)? 

Only shortcuts fail. My Mac version is 10.15.2

I pursached it in Affinity Store.

[Lee D]

Open Designer and confirm that the default shortcuts are showing by clicking Serif Defaults, the Quit the app. Browse to  Users > your username > Library > Application Support > Affinity Designer and leave the window open. Now reopen Designer and then Preferences and load your shortcut file, check in the list to make sure they're showing and click Close, now Quit Designer again.

Check to see if you have shortcuts.affshortcuts file in that location showing. Leave this folder open and open Designer, does that file (shortcuts.affshortcuts) disappear or remain?

 

 

[goojoob]

9 hours ago, Lee D said:

Open Designer and confirm that the default shortcuts are showing by clicking Serif Defaults, the Quit the app. Browse to  Users > your username > Library > Application Support > Affinity Designer and leave the window open. Now reopen Designer and then Preferences and load your shortcut file, check in the list to make sure they're showing and click Close, now Quit Designer again.

Check to see if you have shortcuts.affshortcuts file in that location showing. Leave this folder open and open Designer, does that file (shortcuts.affshortcuts) disappear or remain?

 

 

I have done all the steps you wrote.

Everytime i load my shortcut file and then close Designer, the Modify Date of shortcuts.affshortcuts in that folder changes. I think this is good.

Then, when i open Designer again, the file remains, but all my shortcuts are gone again!