Jump to content

Recommended Posts

Hi @Louise Lemieux Berube,

If you purchased through the Mac App Store, open the Mac App Store App and go to the Updates page. If the updates are not showing, go to Store > Reload page. This should hopefully force the updates to show.

To update one of our iPad apps, open the App Store app and go to the Updates page. If the updates are not showing, tap near the top of the screen where it states 'Updates' and then hold and pull down, then release. This should manually refresh the updates page.

For purchases made directly through our own Store, your Affinity App will check for updates when opened and it should offer you the latest update.

image.gif


Any spelling or grammatical errors found in the above post are deliberate and included to boost the self-esteem of those who spot them.

Share this post


Link to post
Share on other sites
1 hour ago, Philosofox said:

Photo and Designer kept me hanging. What can I do?

as above

4 hours ago, StevenS said:

If the updates are not showing, tap near the top of the screen where it states 'Updates' and then hold and pull down, then release. This should manually refresh the updates page.

or on that updates page press CMD+r

Failing that wait 24 hours and try again,sometimes we find that helps with the Mac App Store


Patrick Connor
Serif Europe Ltd

Latest releases on each platform 

 

Share this post


Link to post
Share on other sites
27 minutes ago, Patrick Connor said:

as above

or on that updates page press CMD+r

Failing that wait 24 hours and try again,sometimes we find that helps with the Mac App Store

Ah, sorry, I bought it using your very own store, not the MacAppStore. So I do not see any option to update or ask for an update manually. Any hints on that?

Share this post


Link to post
Share on other sites
9 minutes ago, Philosofox said:

...Any hints on that?

The about page displays the version if it is less than 1.8.1 it should find an update whenever you start the application (unless you chose to skip this version, which is an option only when offered an update).

If the option "Check for updates" is not there (on mac builds), that is AFAIK a Mac App Store purchase, where that option is not needed. The Windows builds do not have the "Check for updates" option either AFAIK.


Patrick Connor
Serif Europe Ltd

Latest releases on each platform 

 

Share this post


Link to post
Share on other sites

Hi,

 

I have Affinity Designer 1.7.2 and Photo on a Mac running High Sierra. The Mac App Store doesn't show the update. Commad+R  didn't work. Logging in/ out on the Mac App Store didn't.

Is there another way to update without that stupid store?

Share this post


Link to post
Share on other sites

Normally that „stupid store“ works without and issues. I, for my part, never had any problems..

So, are you sure, that you are logged in, and, if yes, logged in with the correct Apple ID?

Are you sure, you bought the app in the AppStore? If you have a „Check for Updates“ entry in the application menu, the app definitely isn‘t bought in Apple‘s AppStore, but from the Affinity Store.

Share this post


Link to post
Share on other sites

Some users have reported that the update becomes available in the Mac App Store by switching to the Purchased tab in the Store.


-- Walt

Windows 10 Home, version 2004 (19041.388),
   Desktop: 16GB memory, Intel Core i7-6700K @ 4.00GHz, GeForce GTX 970
   Laptop:  8GB memory, Intel Core i7-3625QM @ 2.30GHz, Intel HD Graphics 4000 or NVIDIA GeForce GT 630M
Affinity Photo 1.8.5.703 and 1.9.0.791 Beta   / Affinity Designer 1.8.5.703 and 1.9.0.791 Beta  / Affinity Publisher 1.8.5.703 and 1.9.0.798 Beta.

Share this post


Link to post
Share on other sites

I don't have the entry "Check for Updates" in the application menu. I also always got updates thru the Mac App Store. All the other apps I have from there update well. 

Share this post


Link to post
Share on other sites
1 hour ago, walt.farrell said:

Some users have reported that the update becomes available in the Mac App Store by switching to the Purchased tab in the Store.

I didn't know that. My 2 Affinity apps do show up there but the button says "open" although they are already open. If I click the button to open them the app comes to the foreground. But still no update prompt.

Share this post


Link to post
Share on other sites

Finally:

In the "Purchased" tab, the button for both apps showed now "install". Unsure if I would just install the original version of 1.0, I took the risk and - got the current version of 1.8.1. 

Man, ain't that a stupid store?

Share this post


Link to post
Share on other sites

>>  „Man, ain‘t that a stupid store?"

Sure, that the store is „stupid“? :)

  • Of course you have to use the „Updates“ tab. What else, if you want to update? The fact, that you „didn’t know that“ doesn’t make the Store „stupid“.
  • Of course the store serves the update and not an older version, when you click on „Update“. „Update“ doesn’t mean „Remove“ of Re-Install“)
  • Of course the description shows the version. You just need to read it.

Here a screenshot of Aff Photo for example:

Screen_01.jpg

Share this post


Link to post
Share on other sites

@mac_heibu

Cool. Only thing is - as I said above - the "updates" tab didn't show the updates. The "purchased" tab showed "open" and after 2 days it changed to "install". See the difference?

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Loading...

×
×
  • Create New...

Important Information

Please note the Annual Company Closure section in the Terms of Use. These are the Terms of Use you will be asked to agree to if you join the forum. | Privacy Policy | Guidelines | We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.