StevenS

Hi @nezumi, I did look in to is for you and when searching the email system using the email address you have associated with your forum account, this is what I found... ...It may be worth checking your Spam/Junk folder, failing that search your mailboxes for any emails from affinity@serif.com. If you still don't see anything it's a mystery, but I would encourage you to add that email address to your address book in case the emails are being filtered to parts unknown.

We're pleased to hear this and thank you for taking the time to provide us with this feedback

Hi @softsound, Unfortunately the very nature of a sale means that there will always be someone who has just missed it. It is one of the many reasons that we offer a 14 day money back guarantee. We can see that you have (correctly) contacted the Returns team and they will get back in touch with you as soon as they can. * For anyone else finding this post in the future, please contact affinityreturns@serif.com

Hi @Noel2415Live, Welcome to the Affinity forum. Assuming that all of the PC devices are Windows devices then you can use Affinity for Windows on any Windows computers you own or control. More information can be found here: https://affinity.store/help/ If they are Mac, then just replace "Windows" with "Mac" in the above sentence. If they are a mixture of both then would need a Windows and Mac licence to install on the devices you need to use.

HI @AffinityAnwender, The pre-order promotion is exclusive to our own store, but Affinity Publisher will launch on June 19th in the Microsoft Store with a 20% discount.

Hi @NoraMM, Welcome to the Affinity forum. If you have any enquiries for purchasing as or for a business, please get in touch with our Business team and they will be happy to help. https://affinity.serif.com/business/

Hi @Luko, Sorry, our external warehousing provider do not offer South Africa for deliveries. We can only ship to the countries listed in our store. This similar post on here offers a few alternative suggestions; https://forum.affinity.serif.com/index.php?/topic/57061-work-books/

Hi @Jayden Brand, That is correct, all 1.x updates are absolutely free up until the release of a new version, which would require a new purchase to get all 2.x updates.

Hi @PhatMonkey, Is this happening in every browser or just Chrome? Are you seeing the same after a refresh?

@Hirorin, Welcome to the Affinity forum. Please contact the team (affinity@serif.com) and they will be able to assist you with placing your order.

Hi @srg, You did not need to pay to update, all of our 1.x updates are free. To get yours open the Mac App Store App and go to the Updates page. If the updates are not showing, go to Store > Reload page. This should hopefully force the updates to show. To request a refund please contact the team over at affinityreturns@serif.com Accounts cannot be merged, but we can delete one if that is what you would like us to do. To avoid sharing your email address here, please contact Customer Service (affinity@serif.com) and advise which account you would like us to deactivate.

Hi @grunix, Please contact us via email (affinity@serif.com) and we will see how we can help

Hi Worlok, Please contact affinity@serif.com and we will be able to assist you with this.

Hi Ursula, Welcome to the Affinity forum. The licence allows you to install our legacy applications on two devices, so deleting the product from your previous laptop is entirely up to you. Should you have any queries about one of our legacy products in the future, please post them on CommunityPlus.

Hi @jesolo999, Welcome to the Affinity forum. The language used in the app is chosen for you automatically but it's possible to change this within the app by going to Preferences > General.

Hi again, I've posted the response again here in case anyone in the future finds this post before finding the other post you created. The only way to create an Affinity Store account is to purchase something directly through the Affinity Store. That said, from your Welcome screen within the app you will be able to claim the free Macro Pack which will in turn create an Affinity Store account. Purchases made through the Mac App Store however will not appear on an Affinity Store account.

Hi @jdiamondAffinityPhoto, Welcome to the Affinity forum. The only way to create an Affinity Store account is to purchase something directly through the Affinity Store. That said, from your Welcome screen within the app you will be able to claim the free Macro Pack which will in turn create an Affinity Store account. Purchases made through the Mac App Store however will not appear on an Affinity Store account.

Hi @BigMike777, You do not need to give us credit. I expect the reason that the Unreal Engine enforces that is because the engine is being built on, and still uses the engine after creation. Once you have created something in our apps and exported it, it no longer has any links to Affinity other than your own knowledge that it is what you used.

Hi @tr89908809, Welcome to the Affinity forum! We do not see any record of a purchase on your Affinity Store account. Could you contact affinity@serif.com with your order number so that we are able to look in to this further for you?

Hi @Suanough711, Welcome to the Affinity forum! Assuming that this relates to our Affinity apps, the Product Key and the email it was generated with was initially sent in an email titled "Affinity Product Key - Order AXXXXXXXX" if you no longer have that email, you will also find the product key and the download button for your orders in your account https://affinity.store/account/downloads/

Hi @Masaru, Welcome to the Affinity forum. I want to install it on my laptop and desktop PC. That's fine, you can do that Both are windows10. That's fine too I use it alone. Usually the best way, people can be a distraction It is not used at the same time. That would be some skill Switch and use. That would be easier The serial number has one each of designer and photo. That is correct If there is anything else we can help with, please let us know.

Hi @Tekkie123, Welcome to the Affinity forums. Unfortunately we do not offer educational discounts for single licence purchases, but even so it may be worth touching base with the Educational team to see what they can do if anything - https://affinity.serif.com/education/ - they will also be able to advise on multi-licence discounts and blended licencing.

Hi @tlpmap, Welcome to the Affinity forum. Hopefully you have already seen the replies we sent through the other two channels that you asked this question, but in the event that someone else stumbles across this post, our legacy apps can be re-downloaded here. Associated product keys can be requested here.

Hi @reyromo, Welcome to the Affinity forum. It looks like you just missed the Education team when you emailed in on Friday and as a result of a UK national holiday we were not back in the office until today. The Education team are back in the office too and will hopefully reply to your query soon if they have not done so already.

Hi @studiovdb, Welcome to the Affinity forum. A key is not required when the app is purchased from the App Store, it will also not appear on an Affinity Store account as Apple do not share their customer details. If you have the trial installed and it is prompting you for a Product Key, please uninstall the trial and then install the purchased version directly from the App Store.