AdamStanislav Posted June 6, 2019 Posted June 6, 2019 Tried to upgrade Affinity Designer from 1.6.5.135 under Windows 10 to 1.7.0. It tried to install .net, which failed saying a parameter was wrong (did not say which parameter). It wouldn’t even bother me that much if the old Designer stopped popping up the message asking me if I want to download the upgrade. So, what now? Quote
walt.farrell Posted June 6, 2019 Posted June 6, 2019 It would help if you can provide more details about your version of Windows 10. If you use Windows Start > Settings, then under System click on About, what version number and build number are shown? Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.3, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1
Hellmans Posted June 6, 2019 Posted June 6, 2019 I too am getting exactly the same! Trying to upgrade to the new 1.7 (using Windows 10) however, it seems to be doing something with .Net!? Then I get this message; When I go into the Affinity programmes, it just keeps asking me if I want to upgrade!! Quote
creditking Posted June 6, 2019 Posted June 6, 2019 (edited) Please disregard - this is re Photo, not Designer. Sorry. Booted up version 1.6.5.123 but did not see any prompt/icon that would direct me to start the upgrade. Closed and restarted program three times but not seeing anything to start the upgrade. Using Windows 10 Home, version 1803, build 17134.765 Thanks, Harris Edited June 6, 2019 by creditking Quote
AdamStanislav Posted June 6, 2019 Author Posted June 6, 2019 1 hour ago, walt.farrell said: It would help if you can provide more details about your version of Windows 10. If you use Windows Start > Settings, then under System click on About, what version number and build number are shown? Windows 10 Home, version 1607, build 14393.953. Quote
walt.farrell Posted June 6, 2019 Posted June 6, 2019 7 minutes ago, AdamStanislav said: Windows 10 Home, version 1607, build 14393.953. That's good, as 1607 is the minimum supported Windows 10 release for Designer 1.7. If you press and hold the Windows key then press R, you'll get a "Run" box. Type %temp%\AffinitySetup into the box and press enter. In the File Explorer that opens, find the directory with the date/time that corresponds to your installation attempt. In it, you can examine the Setup.log and SetupUI.log and look for more details on the error. I generally start by searching for the word Error, though that doesn't always work. I suppose you could also search for ".net" since the issue seems to be related to that. You might also try installing .NET 4.7.2 manually. This Microsoft page may help with that, but Serif may also be interested in your setup logs to see what went wrong. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.3, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1
AdamStanislav Posted June 7, 2019 Author Posted June 7, 2019 OK, I tried to install .net 4.7.2 manually. That failed, too. It opened the following in my web browser: OS Version = 10.0.14393, SP = 0.0, Platform 2 OS Description = Future OS - x64 MSI = 5.0.14393.576 Windows servicing = 10.0.14393.0 CommandLine = D:\72cf8c361efa54f2901a69\\Setup.exe /x86 /x64 /redist TimeZone = Central Daylight Time Initial LCID = 1033 Using Simultaneous Download and Install mechanism Operation: Installing Package Name = Microsoft .NET Framework 4.7.2 Setup Package Version = 4.7.03081 User Experience Data Collection Policy: Disabled Number of applicable items: 6 Exe (D:\72cf8c361efa54f2901a69\SetupUtility.exe) succeeded. Exe Log File: dd_SetupUtility.txt Exe (D:\72cf8c361efa54f2901a69\SetupUtility.exe) succeeded. Exe Log File: dd_SetupUtility.txt Exe (D:\72cf8c361efa54f2901a69\x64-Windows10.0-KB4054590-x64.cab) failed with 0x57 - The parameter is incorrect. . RmRestart failed with error: 352 Final Result: Installation failed with error code: (0x00000057), "The parameter is incorrect. " (Elapsed time: 0 00:03:37). And the dd_SetupUtility.txt says, [06/06/2019-16:04:07:607] INFO: Log file path: D:\tmp\dd_SetupUtility.txt [06/06/2019-16:04:07:607] INFO: #################################################################################### [06/06/2019-16:04:07:607] INFO: **************** SetupUtility Started **************** [06/06/2019-16:04:07:607] INFO: Command Line: SetupUtility.exe /aupause [06/06/2019-16:04:07:611] INFO: Pausing Automatic Updates ... [06/06/2019-16:04:07:611] INFO: ... succeeded. [06/06/2019-16:04:07:611] INFO: **************** SetupUtility Ended **************** [06/06/2019-16:04:07:853] INFO: Log file path: D:\tmp\dd_SetupUtility.txt [06/06/2019-16:04:07:853] INFO: #################################################################################### [06/06/2019-16:04:07:853] INFO: **************** SetupUtility Started **************** [06/06/2019-16:04:07:854] INFO: Command Line: SetupUtility.exe /screboot [06/06/2019-16:04:07:854] INFO: **************** SetupUtility Ended **************** [06/06/2019-23:15:26:424] INFO: Log file path: D:\tmp\dd_SetupUtility.txt [06/06/2019-23:15:26:425] INFO: #################################################################################### [06/06/2019-23:15:26:425] INFO: **************** SetupUtility Started **************** [06/06/2019-23:15:26:425] INFO: Command Line: SetupUtility.exe /aupause [06/06/2019-23:15:26:427] INFO: Pausing Automatic Updates ... [06/06/2019-23:15:26:427] INFO: ... succeeded. [06/06/2019-23:15:26:428] INFO: **************** SetupUtility Ended **************** [06/06/2019-23:15:26:604] INFO: Log file path: D:\tmp\dd_SetupUtility.txt [06/06/2019-23:15:26:604] INFO: #################################################################################### [06/06/2019-23:15:26:604] INFO: **************** SetupUtility Started **************** [06/06/2019-23:15:26:604] INFO: Command Line: SetupUtility.exe /screboot [06/06/2019-23:15:26:605] INFO: **************** SetupUtility Ended **************** Quote
Staff Leigh Posted June 7, 2019 Staff Posted June 7, 2019 @AdamStanislav & @HellmansAre you able to send me your setup log files? You can access the setup log files by navigating to %TEMP%/AffinitySetup/ from the Run Dialog. You will want the folder with the latest Created/Modified Date. In this folder you will have two .log files: Setup.log & SetupUI.log. Please upload them to my Dropbox account here and I will look into this further for you: https://www.dropbox.com/request/Hj01R5tVxFz4mRdpx5H4 Quote
Hellmans Posted June 7, 2019 Posted June 7, 2019 @Leigh Thank you very much! Just done this for you Much appreciated x Quote
Hellmans Posted June 7, 2019 Posted June 7, 2019 @Leigh Ooo Hang fire! I think I've fixed it! Will shout if I have any more issues. But thank you so much for your kind offer to help! Have a fab weekend, Hels x Quote
Staff Leigh Posted June 8, 2019 Staff Posted June 8, 2019 @Hellmans That's great to hear - How did you solve it? @AdamStanislav Thanks - I will take a look. Quote
Staff Leigh Posted June 8, 2019 Staff Posted June 8, 2019 @AdamStanislav The log file is also pointing to the failed install of .NET. Have you tried simply restarting Windows and trying again? Can you try and install .NET 4.8 to see if that works? https://dotnet.microsoft.com/download/dotnet-framework/net48 Quote
AdamStanislav Posted June 8, 2019 Author Posted June 8, 2019 No, 4.8 failed, too: OS Version = 10.0.14393, SP = 0.0, Platform 2 OS Description = Future OS - x64 Unkonw Edition (ProductType=101) MSI = 5.0.14393.576 Windows servicing = 10.0.14393.0 CommandLine = D:\c1db1e47757cf129e5fa\\Setup.exe /x86 /x64 /redist TimeZone = Central Daylight Time Initial LCID = 1033 Using Simultaneous Download and Install mechanism Operation: Installing Package Name = Microsoft .NET Framework 4.8 Setup Package Version = 4.8.03761 User Experience Data Collection Policy: Disabled Number of applicable items: 6 Exe (D:\c1db1e47757cf129e5fa\SetupUtility.exe) succeeded. Exe Log File: dd_SetupUtility.txt Exe (D:\c1db1e47757cf129e5fa\SetupUtility.exe) succeeded. Exe Log File: dd_SetupUtility.txt Exe (D:\c1db1e47757cf129e5fa\x64-Windows10.0-KB4486129-x64.cab) failed with 0x57 - The parameter is incorrect. . RmRestart failed with error: 352 Final Result: Installation failed with error code: (0x00000057), "The parameter is incorrect. " (Elapsed time: 0 00:03:21). Quote
Alfred Posted June 8, 2019 Posted June 8, 2019 14 minutes ago, AdamStanislav said: OS Description = Future OS - x64 Unkonw Edition (ProductType=101) “Unkonw”?? Quote Alfred Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.5.1 (iPad 7th gen)
v_kyr Posted June 8, 2019 Posted June 8, 2019 Quote According to the error message, it may be related to the Windows update service or the Windows Module Installer service, can you please have a try with the following: 1. Go to "Control Panel\System and Security\Administrative Tools" and double-click "services" 2. Right click on “Windows Update” and select ‘Restart’ 3. Re-run the .NET Framework 4.7.2 installer as administrator 4. If it not works, please reproduce step1 and right-click the “Windows Modules Installer” and select ‘Start’ 5. Re-run the .NET Framework 4.7.2 installer as administrator Before installation, please follow the below tips: 1. Make sure Windows update is already up-to-date 2. Clean up %temp% folder 3. Temporarily disable anti-virus software Quote ☛ Affinity Designer 1.10.8 ◆ Affinity Photo 1.10.8 ◆ Affinity Publisher 1.10.8 ◆ OSX El Capitan ☛ Affinity V2.3 apps ◆ MacOS Sonoma 14.2 ◆ iPad OS 17.2
AdamStanislav Posted June 8, 2019 Author Posted June 8, 2019 44 minutes ago, Alfred said: “Unkonw”?? That’s what it said. I just copied and pasted the whole thing. Quote
Alfred Posted June 8, 2019 Posted June 8, 2019 1 minute ago, AdamStanislav said: That’s what it said. I just copied and pasted the whole thing. Thanks, Adam. I figured as much! Quote Alfred Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.5.1 (iPad 7th gen)
walt.farrell Posted June 8, 2019 Posted June 8, 2019 If Microsoft's own installer for .NET has a problem, perhaps you need to look for Windows issues? The information that v_kyr quoted above looks like a good starting place. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.3, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1
AdamStanislav Posted June 8, 2019 Author Posted June 8, 2019 I guess I’ll just have to stick with Designer 1.6. I just wish there was a way to turn off the upgrade notifications. Quote
v_kyr Posted June 8, 2019 Posted June 8, 2019 Did you already tried this below listed procedure ...? According to the error message, it may be related to the Windows update service or the Windows Module Installer service, can you please have a try with the following: 1. Go to "Control Panel\System and Security\Administrative Tools" and double-click "services" 2. Right click on “Windows Update” and select ‘Restart’ 3. Re-run the .NET Framework 4.7.2 installer as administrator 4. If it not works, please reproduce step1 and right-click the “Windows Modules Installer” and select ‘Start’ 5. Re-run the .NET Framework 4.7.2 installer as administrator Before installation, please follow the below tips: 1. Make sure Windows update is already up-to-date 2. Clean up %temp% folder 3. Temporarily disable anti-virus software Patrick Connor and Leigh 1 1 Quote ☛ Affinity Designer 1.10.8 ◆ Affinity Photo 1.10.8 ◆ Affinity Publisher 1.10.8 ◆ OSX El Capitan ☛ Affinity V2.3 apps ◆ MacOS Sonoma 14.2 ◆ iPad OS 17.2
AdamStanislav Posted June 8, 2019 Author Posted June 8, 2019 OK, thanks, it was the Modules Installer. With it enbaled, I was able install .net 4.8, and then Designer 1.7.0. Thanks, everyone. Alfred and Leigh 2 Quote
v_kyr Posted June 8, 2019 Posted June 8, 2019 That's exactly what I thought, one of those services, fine so you got it now working. Quote ☛ Affinity Designer 1.10.8 ◆ Affinity Photo 1.10.8 ◆ Affinity Publisher 1.10.8 ◆ OSX El Capitan ☛ Affinity V2.3 apps ◆ MacOS Sonoma 14.2 ◆ iPad OS 17.2
AdamStanislav Posted June 9, 2019 Author Posted June 9, 2019 3 hours ago, v_kyr said: That's exactly what I thought, one of those services, fine so you got it now working. Yes, thank you. Before I only turned windows Update on and that did not help. but after you asked again, I also turned Windows Module Installer and that worked. After that I turned both off (having them on causes some problems on my system) but I was able to update Designer and it is working. v_kyr and Leigh 2 Quote
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