dwermske Posted June 5, 2019 Posted June 5, 2019 It appears that if you purchased Photo from the Apple store or from the Windows store you can't upgrade to the new 1.7 version. I can't even find a place that will allow me to download a copy without having some kind of key. When you purchase Photo from the Apple store or the Windows store they do not supply a key for the program. It just works and has been able to automatically upgrade its self until now. I think Serif has a problem with all those that purchased from either the Apple store or the Windows store. We need this fixed NOW! A simple solution is to provide a key to all those that purchased from either from the Apple store or the Windows store and allow them to then download the trial version and register it with the supplied key. Or fix the issue by allowing the current users program to automatically upgrade. This appears to be a real mess from a users point of view!
Gledson Souza Posted June 5, 2019 Posted June 5, 2019 I have the same problem. I bought Affinity Designer and Affinity Photo from the App Store. I was able to update the Affinity Designer but the Affinity Photo not because I had uninstalled to have more space on the SSD. Please solve the problem.
dwermske Posted June 5, 2019 Author Posted June 5, 2019 Reply from original posting user. It appears that Apple finally made the 1.7 version upgradeable from the Apple store. It still leaves the issue that the program is not registered with Serif and there is no product key if you need to download the program again.
Gledson Souza Posted June 5, 2019 Posted June 5, 2019 Problem solved in App Store. Make sure your account is logged in. Sign in and download your update. Maybe it's the same problem in Windows Store.
Helge Skogh Posted June 5, 2019 Posted June 5, 2019 I recently upgraded from the App Store. If you do not see the upgrade button, press cmd and click on 'r' and there you are! JEndert and Bryce 1 1
davie51 Posted June 5, 2019 Posted June 5, 2019 (edited) downloaded 1.7 from App store, but failed to open. Tried to uninstall and re-download/reinstall, but App store now wants me to buy again. It's not showing up in my 'purchased' list!! Can't find older version to re-install that either!! Edited June 5, 2019 by davie51
JEndert Posted June 5, 2019 Posted June 5, 2019 40 minutes ago, Helge Skogh said: I recently upgraded from the App Store. If you do not see the upgrade button, press cmd and click on 'r' and there you are! Thnx that did the trick!
DnA Posted June 5, 2019 Posted June 5, 2019 1 hour ago, Helge Skogh said: I recently upgraded from the App Store. If you do not see the upgrade button, press cmd and click on 'r' and there you are! Many thanks for posting! It also worked for me.
R C-R Posted June 6, 2019 Posted June 6, 2019 18 hours ago, davie51 said: downloaded 1.7 from App store, but failed to open. Tried to uninstall and re-download/reinstall, but App store now wants me to buy again. It's not showing up in my 'purchased' list!! Can't find older version to re-install that either!! If by "App Store" you mean the Mac App Store, make sure that you are signed in with the same Apple ID that you used for the original purchase. You can also try the CMD+R reload trick if it still doesn't show up, or trying logging out & then back into the Mac store. All 3 1.10.8, & all 3 V2.6 Mac apps (currently 2.6.4); 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7 All 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7
walt.farrell Posted June 6, 2019 Posted June 6, 2019 On 6/5/2019 at 4:03 PM, dwermske said: It still leaves the issue that the program is not registered with Serif and there is no product key if you need to download the program again. That shouldn't be an issue. You do not need to be registered with Serif as you can install from the MAS if you need to. -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop 1: Windows 11 Pro 24H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 26.0, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.6.1
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