captainzoom Posted March 10, 2019 Share Posted March 10, 2019 I just started with Affinity but I’m so disappointed and frustrated. I click on the Help tab. I can usually get a menu to appear but when I make a selection from the menu the screen goes blank. I’m using an up to date year old MacBook Pro with Mojave 10.14.3. Please advise. Perhaps I should contact Affinity. Does anyone have their phone number? Quote Link to comment Share on other sites More sharing options...
Alfred Posted March 10, 2019 Share Posted March 10, 2019 Welcome to the Serif Affinity Forums, @captainzoom. 18 minutes ago, captainzoom said: Please advise. You can access the Affinity Photo Help online here. Quote Perhaps I should contact Affinity. Does anyone have their phone number? Affinity is a brand, not a company. Contact details for Serif (Europe) Ltd can be found at the bottom of their ‘About’ page. Quote Alfred Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.4.1 (iPad 7th gen) Link to comment Share on other sites More sharing options...
walt.farrell Posted March 10, 2019 Share Posted March 10, 2019 Additionally, if you browse or search these forums you will find other issues reported with the Help on certain MacOs releases. Apple apparently changed something that broke the Affinity Help system. There should be little need, by the way, to contact Serif outside the forums. Their Quality Assurance team and Developers are quite active here, and the forums are used as one of their official support mechanisms Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
R C-R Posted March 10, 2019 Share Posted March 10, 2019 1 hour ago, walt.farrell said: Additionally, if you browse or search these forums you will find other issues reported with the Help on certain MacOs releases. Apple apparently changed something that broke the Affinity Help system. I might have this wrong but I think the issues with the Affinity app built-in Help on Macs are largely if not entirely confined to running the Mojave OS on certain Mac models. Anyway, using the online version via the link @Alfred posted should work. Quote All 3 1.10.8, & all 3 V2.4.1 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7 Affinity Photo 1.10.8; Affinity Designer 1.108; & all 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7 Link to comment Share on other sites More sharing options...
Pšenda Posted March 10, 2019 Share Posted March 10, 2019 1 hour ago, captainzoom said: with Mojave Quote Affinity Store (MSI/EXE): Affinity Suite (ADe, APh, APu) 2.4.0.2301 Dell OptiPlex 7060, i5-8500 3.00 GHz, 16 GB, Intel UHD Graphics 630, Dell P2417H 1920 x 1080, Windows 11 Pro, Version 23H2, Build 22631.3155. Dell Latitude E5570, i5-6440HQ 2.60 GHz, 8 GB, Intel HD Graphics 530, 1920 x 1080, Windows 11 Pro, Version 23H2, Build 22631.3155. Intel NUC5PGYH, Pentium N3700 2.40 GHz, 8 GB, Intel HD Graphics, EIZO EV2456 1920 x 1200, Windows 10 Pro, Version 21H1, Build 19043.2130. Link to comment Share on other sites More sharing options...
jmwellborn Posted March 10, 2019 Share Posted March 10, 2019 2 hours ago, R C-R said: I might have this wrong but I think the issues with the Affinity app built-in Help on Macs are largely if not entirely confined to running the Mojave OS on certain Mac models. Anyway, using the online version via the link @Alfred posted should work. Help is working perfectly on my MAC Sierra. All three - Photo, Designer, and Publisher. Quote 24" iMAC Apple M1 chip, 8-core CPU, 8-core GPU, 16 GB unified memory, 1 TB SSD storage, Ventura 13.6. Photo, Publisher, Designer 1.10.5, and 2.3. MacBook Pro 13" 2020, Apple M1 chip, 16GB unified memory, 256GB SSD storage, Ventura 13.6. Publisher, Photo, Designer 1.10.5, and 2.1.1. iPad Pro 12.9 2020 (4th Gen. IOS 16.6.1); Apple pencil. Wired and bluetooth mice and keyboards. Link to comment Share on other sites More sharing options...
R C-R Posted March 11, 2019 Share Posted March 11, 2019 4 hours ago, jmwellborn said: Help is working perfectly on my MAC Sierra. All three - Photo, Designer, and Publisher. Same for me on High Sierra. jmwellborn 1 Quote All 3 1.10.8, & all 3 V2.4.1 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7 Affinity Photo 1.10.8; Affinity Designer 1.108; & all 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7 Link to comment Share on other sites More sharing options...
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