Affinity Photo has stopped launching.

[wordjam]

I dont know why this has happened but suddenly I cannot get Photo to open. It opens the splash page & there's a bit for ticking consent but I cant tick it and it disappears and then nothing happens. Sorry if that's hard to understand. Bottom line is it wont open any more.

I have reinstalled .NET framework AND reinstalled Photo and nothing has helped

This is getting ridiculous now. Designer opens just fine.

I have a desk top PC with Windows 7 Pro

I'd really like some decent support on this as I've now spent hours and hours trying to do something that should be really basic. IE open the thing

[toltec]

@wordjam

Try launching Photo with the Ctrl key held down. Might be an idea to Restart your PC first.

When the Clear User Data window appears, leave the first three options ticked, press Clear and see if that works..

If that works, check in Preferences > General. The issue is sometimes caused by Photo trying to open a corrupted document.

Untick this if it is set.

[wordjam]

thanks for that Toltec. I'm on my laptop now having take myself off to bed at the ridiculous hour of 5 am so I'll try that when I wake up in a couple of hours! Appreciate the help

[wordjam]

Nope didnt work. I just tried restoring the whole computer to an earlier point when it was still working. That's not fixed it either. THis is really annoying and I'm at a loss but thanks for trying.

[Alfred]

14 hours ago, wordjam said:

there's a bit for ticking consent but I cant tick it

What consent is it trying to ask for? 

[wordjam]

Its literally too fast to even see what it is it just flashes up and then gone. But I think it's agreeing to terms maybe...... I can't do it again now cos I just uninstalled the whole thing with revo & removed everything. I dont know if I'll be re-installing it at this stage. I've spent 2 days just trying to open it. I'll take a break from it and maybe try again tomorrow,.

Note - still NOT having the same problem with Designer. It's Photo specific which makes me think it's not my computer set up

[wordjam]

Ok so I restored my computer to an earlier time, completely uninstalled Photo. deleted old download of it. Downloaded fresh file from Affinity shop. Installed it. All looked fine until I try to open it and same thing happens. The splash screen is up, then the popup for ticking "accept terms & conditions" flashes up then disappears & nothing happens. I ran a compatibility check & got this if it means anything to anyone. And thanks to you all for help but I have to say Affinity support is seriously bad if i cant actually get an official person to answer this basic issue

 

[toltec]

1 hour ago, wordjam said:

but I have to say Affinity support is seriously bad if i cant actually get an official person to answer this basic issue

I would have to strongly disagree with that. They are normally pretty good but they only work week days, and it is the weekend.

And how do you know it is a basic issue?

[wordjam]

I am saying being able to open the program is fairly fundamental to being able to use it or even trouble shoot it.  And ok, I did not know they only work week days. But I'll wait and see what happens. At this point I'm deciding whether to try returning my Windows system to factory settings (which is fairly drastic & would really annoy me & cause all manner of inconvenience) or give up on Affinity Photo because I'm losing money & clients now and move on to a different program that actually works. That's just my reality.

[carl123]

Try installing the latest beta (leave existing APhoto installed) and see if that works, at least you can  get on with your client work if it does.

[wordjam]

Is thee a link where I can find the beta? Thx Carl

 

[Alfred]

 

[wordjam]

thanks!! Grabbing it now, fingers crossed!!

[wordjam]

It did the same thing but this time it's given me some information. I'm checking it all now and will post results either way in case this helps others too

[wordjam]

I can't make any sense out of it. The text file is not legible & the other files cant be opened. I'll post a screen cap of the results. This is frustrating but thanks Alfred. It was worth a try.

[Gabe]

5 hours ago, wordjam said:

Ok so I restored my computer to an earlier time, completely uninstalled Photo. deleted old download of it. Downloaded fresh file from Affinity shop. Installed it. All looked fine until I try to open it and same thing happens. The splash screen is up, then the popup for ticking "accept terms & conditions" flashes up then disappears & nothing happens. I ran a compatibility check & got this if it means anything to anyone. And thanks to you all for help but I have to say Affinity support is seriously bad if i cant actually get an official person to answer this basic issue

 

3

Hi all. 

Any chance you can send a screenshot containing the rest of the "detection details"?

Have you looked at the Windows Crash report file? That TXT file?

[wordjam]

this is the only other information I got

S

[wordjam]

Also could not read the text file thrown up by the beta installation. Looking for crash report file now. I have no idea where to find it

[wordjam]

Ok I checked the security centre on the PC and ran a search to get the attached results. Unfortunately I don't know how to read the files & I have no idea what any of it means beyond the obvious.

[Gabe]

You seem to have a "Video Hardware Error", as mentioned in one of your screenshots. Have you had any hardware changes/failures recently?

[wordjam]

Not that I know of. I use video a lot both creating and watching and havent noticed anything. Also no hardware changes

[Gabe]

Try this: Right click on the EXE file > Properties > Compatibility and make sure you do not run in with any compatibility options checked. 

[wordjam]

no its not running with compatibility options checked

[Gabe]

Have you got any of them installed? 

 

[wordjam]

well I havent installed any of them but I dont know if they can be installed automatically with updates. Would they just be viewable in my installed programs list?