wordjam

Ok thanks Gabriel! I havent tried that yet but I will if I need to. I just wanted to let everyone know I stumbled across a fix by accident. (I'd love to be able to say I was clever & thought of it but I can't tell a lie) It all started when a massive thunder storm hit and killed my computer all of a sudden. When it started back up the safe mode option was up & I chose to start in safe mode with networking. I was tooling around checking things when I suddenly thought "hey I wonder if that bloody Affinity program starts in safe mode!!!" So I launched Photo & after a while it popped up a message along the lines of "This Program requires DirectX 10 to operate and you do not have a compatible graphics card.We have fallen back to a software implementation to get it to work but it will not be at optimum speed unless you get a new graphics card" I clicked ok. Then the consent screen popped up & didn't disappear immediately. I ticked the box for yes & it launched as normal. I restarted in normal mode & launched Photo with ZERO problems. Tried Designer & it would not launch. Was doing the flashing up the consent box etc So went back into safe mode, went through exact same thing as Photo & now Designer launches fine too I have not tested either of them for functionality & speed since then nor do I know how they will go after next OS upgrade but for now that's fixed the problem so hopefully that will help others. I have Direct X 11 installed, by the way & NVIDIAQUADRO FX 3800 graphics card If I have further problems I'll give Grabriels idea a try If anyone has info about why the graphics card is not compatible & whether or not I actually need to replace it that would be helpful Thank you to everyone who offered suggestions. What a performance this has been but now I can get on with some work & try to catch up with the backlog. Cheers

Just a quick reply to Walt - I tried the new user account and it didnt change anything. Thanks! I'm working with support still trying to fix this damned thing

Another update. Still not working and now the Designer software is doing the same thing.

Where am I creating a new user account??

Just a quick update. The problem is not resolved. My installation of Affinity Photo is basically useless now. I am reluctant to reinstall windows but might try it when I have time & resources to keep working on this and risk having to reinstall everything else. This is a nuisance. I'm thinking of digging out my old Adobe CS3 disk so I can at least do some client work. Thanks all who tried to help.

well I havent installed any of them but I dont know if they can be installed automatically with updates. Would they just be viewable in my installed programs list?

no its not running with compatibility options checked

Not that I know of. I use video a lot both creating and watching and havent noticed anything. Also no hardware changes

Ok I checked the security centre on the PC and ran a search to get the attached results. Unfortunately I don't know how to read the files & I have no idea what any of it means beyond the obvious.

Also could not read the text file thrown up by the beta installation. Looking for crash report file now. I have no idea where to find it

this is the only other information I got S

I can't make any sense out of it. The text file is not legible & the other files cant be opened. I'll post a screen cap of the results. This is frustrating but thanks Alfred. It was worth a try.

It did the same thing but this time it's given me some information. I'm checking it all now and will post results either way in case this helps others too

thanks!! Grabbing it now, fingers crossed!!

Is thee a link where I can find the beta? Thx Carl