wordjam
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Everything posted by wordjam
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Ok thanks Gabriel! I havent tried that yet but I will if I need to. I just wanted to let everyone know I stumbled across a fix by accident. (I'd love to be able to say I was clever & thought of it but I can't tell a lie) It all started when a massive thunder storm hit and killed my computer all of a sudden. When it started back up the safe mode option was up & I chose to start in safe mode with networking. I was tooling around checking things when I suddenly thought "hey I wonder if that bloody Affinity program starts in safe mode!!!" So I launched Photo & after a while it popped up a message along the lines of "This Program requires DirectX 10 to operate and you do not have a compatible graphics card.We have fallen back to a software implementation to get it to work but it will not be at optimum speed unless you get a new graphics card" I clicked ok. Then the consent screen popped up & didn't disappear immediately. I ticked the box for yes & it launched as normal. I restarted in normal mode & launched Photo with ZERO problems. Tried Designer & it would not launch. Was doing the flashing up the consent box etc So went back into safe mode, went through exact same thing as Photo & now Designer launches fine too I have not tested either of them for functionality & speed since then nor do I know how they will go after next OS upgrade but for now that's fixed the problem so hopefully that will help others. I have Direct X 11 installed, by the way & NVIDIAQUADRO FX 3800 graphics card If I have further problems I'll give Grabriels idea a try If anyone has info about why the graphics card is not compatible & whether or not I actually need to replace it that would be helpful Thank you to everyone who offered suggestions. What a performance this has been but now I can get on with some work & try to catch up with the backlog. Cheers
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Just a quick update. The problem is not resolved. My installation of Affinity Photo is basically useless now. I am reluctant to reinstall windows but might try it when I have time & resources to keep working on this and risk having to reinstall everything else. This is a nuisance. I'm thinking of digging out my old Adobe CS3 disk so I can at least do some client work. Thanks all who tried to help.
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I am saying being able to open the program is fairly fundamental to being able to use it or even trouble shoot it. And ok, I did not know they only work week days. But I'll wait and see what happens. At this point I'm deciding whether to try returning my Windows system to factory settings (which is fairly drastic & would really annoy me & cause all manner of inconvenience) or give up on Affinity Photo because I'm losing money & clients now and move on to a different program that actually works. That's just my reality.
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Ok so I restored my computer to an earlier time, completely uninstalled Photo. deleted old download of it. Downloaded fresh file from Affinity shop. Installed it. All looked fine until I try to open it and same thing happens. The splash screen is up, then the popup for ticking "accept terms & conditions" flashes up then disappears & nothing happens. I ran a compatibility check & got this if it means anything to anyone. And thanks to you all for help but I have to say Affinity support is seriously bad if i cant actually get an official person to answer this basic issue
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Its literally too fast to even see what it is it just flashes up and then gone. But I think it's agreeing to terms maybe...... I can't do it again now cos I just uninstalled the whole thing with revo & removed everything. I dont know if I'll be re-installing it at this stage. I've spent 2 days just trying to open it. I'll take a break from it and maybe try again tomorrow,. Note - still NOT having the same problem with Designer. It's Photo specific which makes me think it's not my computer set up
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I dont know why this has happened but suddenly I cannot get Photo to open. It opens the splash page & there's a bit for ticking consent but I cant tick it and it disappears and then nothing happens. Sorry if that's hard to understand. Bottom line is it wont open any more. I have reinstalled .NET framework AND reinstalled Photo and nothing has helped This is getting ridiculous now. Designer opens just fine. I have a desk top PC with Windows 7 Pro I'd really like some decent support on this as I've now spent hours and hours trying to do something that should be really basic. IE open the thing