Export to VistaPrint - files never fit the template!

[Swiggsy77]

When I export a file (converted to PDF) to upload to a service (in this case VistaPrint) the PDF file never fits the template corectly. I have used dimensions prescribed by VistaPrint to no avail.  I have tweaked and tweked setting but it seems impossible to make the image fit in the template correctly.  Can anyone help resolve this issue?   

[Mark Ingram]

Hi @Swiggsy77, is this specific to the latest beta?

[Swiggsy77]

Hi Mark,  

I am using the latest beta.  I am trying to create a piece of work to fit the VistaPrint requirements s follows:

 

Vinyl Banner - 122 x 183 cm - Indoor

Document Trim Size

182.9 x 121.9 cm 
5400 x 3600 pixels 

Full Bleed Size

183.6 x 122.4 cm 
5421 x 3615 pixels 

Finished artwork extend to fill the full bleed area to avoid white edges around.

[Ken Cope]

I've had no problems with VistaPrint using the current beta, but I don't export as PDF, only as jpg or png using the exact pixel dimensions for full bleed.

[Sean P]

Hi Swiggsy77,

Would you be able to attach the AFDesign file you're using, your PDF export settings, and also a copy of the PDF you're trying to upload to vista print please? If the work is confidential, you can upload to our internal Dropbox account using the link below:

https://www.dropbox.com/request/MpBQ7usSVfBs56RvAZ0k

Thanks!

[Coffee]

13 hours ago, Swiggsy77 said:

When I export a file (converted to PDF) to upload to a service (in this case VistaPrint) the PDF file never fits the template corectly. I have used dimensions prescribed by VistaPrint to no avail.  I have tweaked and tweked setting but it seems impossible to make the image fit in the template correctly.  Can anyone help resolve this issue?   

A solution might be to ask them for a template. I'm saying this because I have designed business cards and the size they specify (bleed, safe area) wasn't the same as their provided template.

Here, I was able to find their template. You can open them in AD. I did an example using their Psd template that I opened in AD then exported as Flattened Pdf.