euclid Posted June 30, 2016 Share Posted June 30, 2016 Win 10 (upgrade from Win 8), 64 bit...no problems loading exe file...when attempt to run, initial title appears (with blue circle...a hopeful sign), then disappears as if had never attempted to run...tried diff compatability settings, same result. Link to comment Share on other sites More sharing options...
Staff MattP Posted June 30, 2016 Staff Share Posted June 30, 2016 Hi Euclid, I'm sorry you're experiencing this problem - we seem to have a lot of reports of this behaviour and we're working very hard to try to track down what is common to these systems so we can establish the problem and fix it. Would you be able to help us by giving some details of your computer - what CPU, graphics card, memory, any virus scanner/firewall software installed? Thanks in advance, Matt Link to comment Share on other sites More sharing options...
euclid Posted June 30, 2016 Author Share Posted June 30, 2016 I'm not brill on working of a computer but... Windows 10 Home Intel ® Pentium ® CPU J2900 @ 2.41 GHz 64 bit 3989MB/4GB Intel HD Graphics Hope that helps. MattP 1 Link to comment Share on other sites More sharing options...
Staff MattP Posted June 30, 2016 Staff Share Posted June 30, 2016 Fantastic - thanks for coming back with this information! :) I'll add it to the mix and we'll hopefully be able to track down the problem asap! :) Thanks, Matt Link to comment Share on other sites More sharing options...
euclid Posted June 30, 2016 Author Share Posted June 30, 2016 Woops...sorry, been a long day (even for those of us retired!)...Anti-Virus & Firewall both Comodo. MattP 1 Link to comment Share on other sites More sharing options...
euclid Posted June 30, 2016 Author Share Posted June 30, 2016 Uninstalled...downloaded new exe file...turned off firewall...reinstalled (& firewall back on!)...no difference, though title stayed on a little longer. Link to comment Share on other sites More sharing options...
JDHauger Posted July 1, 2016 Share Posted July 1, 2016 Hi, I'm having the exact same issue. Shows the title window then disappears, never to be seen again. PC Specs: Windows 10 Pro 64-bit Intel Core i7-4930K CPU @ 3.40GHz EVGA GTX 1080 FTW GPU48gb RAM 750gb SSD Thanks! :) Link to comment Share on other sites More sharing options...
Staff Pauls Posted July 1, 2016 Staff Share Posted July 1, 2016 JDHauger and euclid can you please confirm the location you installed the application to? Link to comment Share on other sites More sharing options...
JDHauger Posted July 1, 2016 Share Posted July 1, 2016 Certainly. It was the default location from the install wizard which, for me is: C:\Program Files\Serif\Affinity Designer Public Beta Link to comment Share on other sites More sharing options...
Staff Pauls Posted July 1, 2016 Staff Share Posted July 1, 2016 That looks fine then. Does your system have a large number of fonts? Do you have any crash reports in the following location :- %APPDTA%\Roaming\Serif\Affinity Designer\1.0 (Beta)\Crash Reports If so could you please post one for us to look at. Thanks Link to comment Share on other sites More sharing options...
JDHauger Posted July 1, 2016 Share Posted July 1, 2016 I do have quite a lot of fonts. I'll try installing the beta on a machine with the standard amount of fonts for Windows 10 and see if that makes a difference. Here is part of the crash analysis from the latest .dmp file (it doesn't include the Stack_Text section): ******************************************************************************* * * * Exception Analysis * * * ******************************************************************************* Unable to load image C:\Windows\assembly\NativeImages_v4.0.30319_64\WindowsBase\347878d1393f6b869d18d658656f2b60\WindowsBase.ni.dll, Win32 error 0n2 *** WARNING: Unable to verify checksum for WindowsBase.ni.dll Unable to load image C:\Windows\assembly\NativeImages_v4.0.30319_64\mscorlib\43226440664fdfb99f9ad60968b2a60c\mscorlib.ni.dll, Win32 error 0n2 Unable to load image C:\Windows\assembly\NativeImages_v4.0.30319_64\PresentationCore\55717213a974c71f8e82532af3997d5f\PresentationCore.ni.dll, Win32 error 0n2 *** WARNING: Unable to verify checksum for PresentationCore.ni.dll Unable to load image C:\Windows\assembly\NativeImages_v4.0.30319_64\Presentatio5ae0f00f#\f5d6f299601b66b7afc4865aac448cf2\PresentationFramework.ni.dll, Win32 error 0n2 *** WARNING: Unable to verify checksum for PresentationFramework.ni.dll TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\guids.ini, error 2 *** ERROR: Module load completed but symbols could not be loaded for Designer.exe Unable to load image C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Core\8e325c9a2b96c925621b8214b5785cd7\System.Core.ni.dll, Win32 error 0n2 *** WARNING: Unable to verify checksum for System.Core.ni.dll TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\modclass.ini, error 2 GetUrlPageData2 (WinHttp) failed: 12029. *** The OS name list needs to be updated! Unknown Windows version: 10.0 *** FAULTING_IP: KERNELBASE!RaiseException+68 00007ffa`68cc1f28 488b8c24c0000000 mov rcx,qword ptr [rsp+0C0h] EXCEPTION_RECORD: ffffffffffffffff -- (.exr 0xffffffffffffffff) ExceptionAddress: 00007ffa68cc1f28 (KERNELBASE!RaiseException+0x0000000000000068) ExceptionCode: e0434352 (CLR exception) ExceptionFlags: 00000001 NumberParameters: 5 Parameter[0]: ffffffff80004005 Parameter[1]: 0000000000000000 Parameter[2]: 0000000000000000 Parameter[3]: 0000000000000000 Parameter[4]: 00007ffa5b780000 PROCESS_NAME: Designer.exe ERROR_CODE: (NTSTATUS) 0xe0434352 - EXCEPTION_CODE: (NTSTATUS) 0xe0434352 - EXCEPTION_PARAMETER1: ffffffff80004005 EXCEPTION_PARAMETER2: 0000000000000000 EXCEPTION_PARAMETER3: 0000000000000000 EXCEPTION_PARAMETER4: 0 MANAGED_STACK: !dumpstack -EE No export dumpstack found MANAGED_BITNESS_MISMATCH: Managed code needs matching platform of sos.dll for proper analysis. Use 'x64' debugger. FAULTING_THREAD: 00000000000002cc BUGCHECK_STR: APPLICATION_FAULT_WRONG_SYMBOLS_CLR_EXCEPTION_NOSOS PRIMARY_PROBLEM_CLASS: WRONG_SYMBOLS_NOSOS DEFAULT_BUCKET_ID: WRONG_SYMBOLS_NOSOS LAST_CONTROL_TRANSFER: from 00007ffa5b85fd71 to 00007ffa68cc1f28 Link to comment Share on other sites More sharing options...
JDHauger Posted July 1, 2016 Share Posted July 1, 2016 Just to note, I installed the beta on another Windows 10 machine with an AMD processor and does not have more than the standard amount of fonts installed on it (if that makes a difference) and it works great. PC (laptop) Specs: Windows 10 64-bit AMD A10-4600M APU @ 2.30 GHz AMD Radeon HD 7660G GPU 16 GB RAM 500 GB SSD Hope that helps! Link to comment Share on other sites More sharing options...
Staff Andy Somerfield Posted July 1, 2016 Staff Share Posted July 1, 2016 JDHauger, Thanks for your help with this issue - we believe we have fixed the problem with having a large number of fonts installed and have produced a new build (1.5.0.4 - link in the post at the top of the forum). Hopefully, this will work for you!! Andy. Link to comment Share on other sites More sharing options...
marcoslimadovale Posted July 1, 2016 Share Posted July 1, 2016 It doesn't work!! i'm WITH WINDOWS 10, 64BITS. It starts with a splash screen, and it closes.... Link to comment Share on other sites More sharing options...
Staff Andy Somerfield Posted July 1, 2016 Staff Share Posted July 1, 2016 Hi, Do you have the new build (released 1 hour ago)? Thanks, Andy. Link to comment Share on other sites More sharing options...
Mark Ingram Posted July 1, 2016 Share Posted July 1, 2016 It doesn't work!! i'm WITH WINDOWS 10, 64BITS. It starts with a splash screen, and it closes.... Does the splash screen show 1.5.0.4? If not, there is a new build available (see Andy's post at the top of the forum). Link to comment Share on other sites More sharing options...
JDHauger Posted July 1, 2016 Share Posted July 1, 2016 Just installed version 1.5.0.4 and it works great now! Thanks for the quick response guys! :) MattP and Mark Ingram 2 Link to comment Share on other sites More sharing options...
pratik.shah Posted July 1, 2016 Share Posted July 1, 2016 1.5.0.2 didn't work at all and kept crashing after splash screen. Just installed 1.5.0.4 and its working now! Thanks!! Mark Ingram and MattP 2 Intel Core i5 3GHZ Quad Core | 16GB RAM | NVIDIA GeForce 2GB | 27" Full HD LED | 128GB SSD Windows 10 64-Bit, Build 19586.420 Link to comment Share on other sites More sharing options...
Staff TonyB Posted July 1, 2016 Staff Share Posted July 1, 2016 1.5.0.2 didn't work at all and kept crashing after splash screen. Just installed 1.5.0.4 and its working now! Thanks!! Thanks for letting us know. We still have many issues to fix but we will keep the builds coming for you to test ;) Link to comment Share on other sites More sharing options...
Annamaria Posted July 1, 2016 Share Posted July 1, 2016 I am having the exact same problem! I double click short cut and nothing. Running Windows 8.1 12 g memory 64 bit not too many fonts I just removed the program and did a fresh download. Still nothing after double clicking shortcut icon. Link to comment Share on other sites More sharing options...
Staff MEB Posted July 1, 2016 Staff Share Posted July 1, 2016 Hi Annamaria, Are using the latest installer/build (1.5.0.4) released a couple hours ago? You can download it from here. A Guide to Learning Affinity Software Link to comment Share on other sites More sharing options...
Guest Arun Sarkar Posted July 1, 2016 Share Posted July 1, 2016 Latest built still did not run with my Win 8.1 64 bit NVEDIA GeForce 8600GT 4GB Ram :angry: Link to comment Share on other sites More sharing options...
Staff MEB Posted July 1, 2016 Staff Share Posted July 1, 2016 Thanks for trying it Arun Sarkar. We will get there ;) Bear with us. A Guide to Learning Affinity Software Link to comment Share on other sites More sharing options...
akehisone Posted July 3, 2016 Share Posted July 3, 2016 Hi, I'm not familiar with computer spec, so I just took note. Windows 7 Home Premium SP1 Intel® Core i3-2310M CPU 2.10GHz RAM 4GB 64-bit OS I'm having the same problem. I've got the shortcut ready on my desktop after downloading the first update. Click on it, and nothing happen, instead an error reporting notification then show up on bottom right corner. I have high hopes on this since I'm no longer wish to use adobe. Regards from Indonesia Update at 8.15pm (GMT+7) : After having no luck opening the app; With no intention of fixing the problem, my husband did the System Ninja (he said it's cache cleaner app), he left and I press the delete all junk, and again with no intention of fixing the problem, I deleted some pics on my desktop, and spotted gimp shortcut. I immediately uninstall the keeps-crashing gimp, since I don't need such headache. Done with gimp, I thought maybe give Affinity another try. Nothing happen, no error notification either. So I thought I'll just wait for any reply in the forum. So I went browsing for other stuff. Then I saw the Affinity icon on my taskbar. OMG, it's there, all ready!! I'm not sure which action enables it. Maybe it's the cache cleaner, maybe it's uninstalling gimp. Now I'm trying to get to know all the functions. I'm super excited, my kids said, "You look very happy Mom" :D Link to comment Share on other sites More sharing options...
elibre527 Posted July 4, 2016 Share Posted July 4, 2016 Hi there, I have had the same problem with my Affinity Beta not loading past the Affinity logo. The specs of my dell laptop are as follows: -Windows 10 home V 1511 -Processor: Intel i7-5500u -System Type: ACPI 64 Bit x 64 based processor -Intel HD Graphics 5500 -Windows Defender V 4.9.10586.0 There were also a lot of Intel (driver & other) updates recently. Thanks :) Link to comment Share on other sites More sharing options...
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