PeterAG Posted May 23 Share Posted May 23 I have had to force quit Publisher 3 times since updating. I am running Mac OS 14.5 Publisher now unusable. Now will see what happens with Designer and Photo. Quote Link to comment Share on other sites More sharing options...
Bryce Posted May 23 Share Posted May 23 maybe reset preferences and see if that might fix problems? Backup your shortcuts first. Quote Link to comment Share on other sites More sharing options...
PeterAG Posted May 23 Author Share Posted May 23 Have no short cuts, can see nothing in preffs that could affect this. Worked fine in previous version. Quote Link to comment Share on other sites More sharing options...
Old Bruce Posted May 23 Share Posted May 23 @PeterAG your screenshots look as though you are seeing a linked document that is displaying its preview and not its contents. Does the document contain (for example) a linked PDF? It could be that the file path to the linked document is no longer valid. Quote Mac Pro (Late 2013) Mac OS 12.7.6 Affinity Designer 2.5.5 | Affinity Photo 2.5.5 | Affinity Publisher 2.5.5 | Beta versions as they appear. I have never mastered color management, period, so I cannot help with that. Link to comment Share on other sites More sharing options...
MikeTO Posted May 23 Share Posted May 23 Peter, which fonts are used in your document? Quote Download a free PDF manual for Affinity Publisher 2.5 Download a quick reference chart for Affinity's Special Characters Affinity 2.5 for macOS Sequoia 15.0.1, MacBook Pro 14" (M1 Pro) Link to comment Share on other sites More sharing options...
PeterAG Posted May 23 Author Share Posted May 23 No linked PDFs and fonts are Google fonts on my laptop. The doc startts ok but then (after 20 seconds?) becomes blurred and the Application hangs. Have reinstalled previous version and all is well. Quote Link to comment Share on other sites More sharing options...
MikeTO Posted May 23 Share Posted May 23 Could you share which fonts are used in the document? I'd like to create a document with those fonts in a previous version and then open it in 2.5. Do you have static and variable versions of the same Google fonts installed by any chance? Are you using a font manager, and if so which one? Cheers Quote Download a free PDF manual for Affinity Publisher 2.5 Download a quick reference chart for Affinity's Special Characters Affinity 2.5 for macOS Sequoia 15.0.1, MacBook Pro 14" (M1 Pro) Link to comment Share on other sites More sharing options...
PeterAG Posted May 23 Author Share Posted May 23 I use the Apple Font Manager. Fonts are Google PT Sans Narrow and Libre Baskerville. I think its a memory issue becasue smaller docs work. THis doc loads and looks ok for about 20 seconds then hangs and becomes blurred. MikeTO 1 Quote Link to comment Share on other sites More sharing options...
Staff Pauls Posted May 23 Staff Share Posted May 23 Would it be possible to get a sample process report when the app is in a hung state? Details on how to do that are here Quote Link to comment Share on other sites More sharing options...
PeterAG Posted May 24 Author Share Posted May 24 On my reserve laptop - MacBook Air with Apple M2 chip and running Sonoma 14.5 the file loads and the application doesn't hang. On my 16" Macbook Pro (2019) also running Sonoma 14.5 the 17MB file hangs and distorts texts, 13MB files don't. Just reinstalled on Macbook Pro and it has hung. Attcahed is a PDF of Activity Monitor and a screen shot of the Publishers data solus. Activity Monitor-Publisher 2.5 hung.pdf Pauls 1 Quote Link to comment Share on other sites More sharing options...
Staff Pauls Posted May 24 Staff Share Posted May 24 thanks @PeterAGwas that PDF generated from selecting the hung process in activity monitor then View,Sample process ? Quote Link to comment Share on other sites More sharing options...
PeterAG Posted May 24 Author Share Posted May 24 Can't find Sample Proccess. This is a print out from Activity Monitor>CPU>View>System Process Activity Monitor.pdf Quote Link to comment Share on other sites More sharing options...
Staff Pauls Posted May 24 Staff Share Posted May 24 Quote Link to comment Share on other sites More sharing options...
Staff Pauls Posted May 24 Staff Share Posted May 24 you should be able to save the subsequent report and send that please it will help a lot Quote Link to comment Share on other sites More sharing options...
PeterAG Posted May 24 Author Share Posted May 24 Is this what you want? Sample of Affinity Publisher 2.txt Quote Link to comment Share on other sites More sharing options...
Staff Pauls Posted May 24 Staff Share Posted May 24 that's the one thanks Quote Link to comment Share on other sites More sharing options...
Staff Pauls Posted May 24 Staff Share Posted May 24 @PeterAGWould it be possible to get a copy of the file and all the resources uploaded here. It must not be done as a package. We think the issue is related to preflight checks and embedded documents and need a sample Quote Link to comment Share on other sites More sharing options...
PeterAG Posted May 24 Author Share Posted May 24 There are no embedded files. All are linked. Send me an email adress and I'll send by WeTransfer. Quote Link to comment Share on other sites More sharing options...
Staff Pauls Posted May 24 Staff Share Posted May 24 PM sent Quote Link to comment Share on other sites More sharing options...
Staff Affinity Info Bot Posted May 24 Staff Share Posted May 24 The issue "2.5 Publisher users experiencing freezing, crashing, or text not displaying" (REF: AF-3191) has been fixed by the developers in internal build "2.5.2.2478". This fix should soon be available as a customer beta and is planned for inclusion in the next customer release. Customer beta builds are announced here and you can participate by following these instructions. If you still experience this problem once you are using that build version (or later) please reply to this thread including @Affinity Info Bot to notify us. Quote Link to comment Share on other sites More sharing options...
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