Petar Petrenko Posted October 26, 2023 Share Posted October 26, 2023 Hi, I have attached second monitor (LG 32") positioned on the right side of the MacBook laptop in Display Settings and everything was OK until I disconect the LG. Now, when I open a new document in any Affinity apps (beta or retail) I can't get the full page with <COMMAND> <0> or any other shortcut. It looks like the upper and right part of the page is lost on the second monitor. The tools and Studio panels are lost, too. Quote All the latest releases of Designer, Photo and Publisher (retail and beta) on MacOS and Windows. 15” Dell Inspiron 7559 i7 ● Windows 10 x64 Pro ● Intel Core i7-6700HQ (3.50 GHz, 6M) ● 16 GB Dual Channel DDR3L 1600 MHz (8GBx2) ● NVIDIA GeForce GTX 960M 4 GB GDDR5 ● 500 GB SSD + 1 TB HDD ● UHD (3840 x 2160) Truelife LED - Backlit Touch Display 32” LG 32UN650-W display ● 3840 x 2160 UHD, IPS, HDR10 ● Color Gamut: DCI-P3 95%, Color Calibrated ● 2 x HDMI, 1 x DisplayPort 13.3” MacBook Pro (2017) ● Ventura 13.6 ● Intel Core i7 (3.50 GHz Dual Core) ● 16 GB 2133 MHz LPDDR3 ● Intel Iris Plus Graphics 650 1536 MB ● 500 GB SSD ● Retina Display (3360 x 2100) Link to comment Share on other sites More sharing options...
RM f/g Posted October 26, 2023 Share Posted October 26, 2023 I have the impression this happens every time I change to another monitor with a different (smaller?) size. In all three Affinity apps. There's a workaround (there has to be a file open). First: Menu -> Window -> Float View to Window. Then: Menu -> Window -> Merge All Windows. Quote Macbook Pro mid 2015, 16 GB, double barrel: MacOS Mojave + Affinity 1 (+ Adobe’s CS6)/ MacOS Monterey + Affinity 2 Link to comment Share on other sites More sharing options...
RM f/g Posted October 26, 2023 Share Posted October 26, 2023 It would not be a surprise to me if this appeared to be related with this other post: Quote Macbook Pro mid 2015, 16 GB, double barrel: MacOS Mojave + Affinity 1 (+ Adobe’s CS6)/ MacOS Monterey + Affinity 2 Link to comment Share on other sites More sharing options...
Petar Petrenko Posted October 26, 2023 Author Share Posted October 26, 2023 24 minutes ago, RM f/g said: I have the impression this happens every time I change to another monitor with a different (smaller?) size. In all three Affinity apps. There's a workaround (there has to be a file open). First: Menu -> Window -> Float View to Window. Then: Menu -> Window -> Merge All Windows. Huh. I've already shutdown the Mac. I'll try it tommorow, but anyway, this must be sorted out by A-Team. Quote All the latest releases of Designer, Photo and Publisher (retail and beta) on MacOS and Windows. 15” Dell Inspiron 7559 i7 ● Windows 10 x64 Pro ● Intel Core i7-6700HQ (3.50 GHz, 6M) ● 16 GB Dual Channel DDR3L 1600 MHz (8GBx2) ● NVIDIA GeForce GTX 960M 4 GB GDDR5 ● 500 GB SSD + 1 TB HDD ● UHD (3840 x 2160) Truelife LED - Backlit Touch Display 32” LG 32UN650-W display ● 3840 x 2160 UHD, IPS, HDR10 ● Color Gamut: DCI-P3 95%, Color Calibrated ● 2 x HDMI, 1 x DisplayPort 13.3” MacBook Pro (2017) ● Ventura 13.6 ● Intel Core i7 (3.50 GHz Dual Core) ● 16 GB 2133 MHz LPDDR3 ● Intel Iris Plus Graphics 650 1536 MB ● 500 GB SSD ● Retina Display (3360 x 2100) Link to comment Share on other sites More sharing options...
Petar Petrenko Posted October 26, 2023 Author Share Posted October 26, 2023 2 hours ago, RM f/g said: It would not be a surprise to me if this appeared to be related with this other post: I don't think so. The problem on my Mac appeared when I disconected the second monitor. Quote All the latest releases of Designer, Photo and Publisher (retail and beta) on MacOS and Windows. 15” Dell Inspiron 7559 i7 ● Windows 10 x64 Pro ● Intel Core i7-6700HQ (3.50 GHz, 6M) ● 16 GB Dual Channel DDR3L 1600 MHz (8GBx2) ● NVIDIA GeForce GTX 960M 4 GB GDDR5 ● 500 GB SSD + 1 TB HDD ● UHD (3840 x 2160) Truelife LED - Backlit Touch Display 32” LG 32UN650-W display ● 3840 x 2160 UHD, IPS, HDR10 ● Color Gamut: DCI-P3 95%, Color Calibrated ● 2 x HDMI, 1 x DisplayPort 13.3” MacBook Pro (2017) ● Ventura 13.6 ● Intel Core i7 (3.50 GHz Dual Core) ● 16 GB 2133 MHz LPDDR3 ● Intel Iris Plus Graphics 650 1536 MB ● 500 GB SSD ● Retina Display (3360 x 2100) Link to comment Share on other sites More sharing options...
Return Posted October 26, 2023 Share Posted October 26, 2023 I have a setup with 2 monitors with 2 pc's running on the same screens and a shared keyboard and mouse. But if I switch the connection and some programs are running on a second screen I can't reach it just like you. This is only to be sorted by going in the settings and change the setup from 2 to 1 monitor display. I think there must be a setting on mac for this too? Quote Link to comment Share on other sites More sharing options...
anto Posted October 27, 2023 Share Posted October 27, 2023 Use Window-->Zoom This known bug Petar Petrenko 1 Quote Link to comment Share on other sites More sharing options...
peter.waibel Posted October 30, 2023 Share Posted October 30, 2023 Hi, I had the same problem switching from 2 dispays to singe display. All the guides from this communication here did not work for me. Finally I switched Affinity Photo 2 off, in the Finder I used the "Go" menu: and deleted the complete folder: ~Library / Application Support / Affinity Photo 2 After restarting Affinity Photo 2 the behaviour of the windows was as desired. Please be careful with this approach, I do not know how many presets might be lost. Quote Link to comment Share on other sites More sharing options...
Staff Affinity Info Bot Posted January 2 Staff Share Posted January 2 The issue "[macOS] App Window Disappears after disconnecting and re-connecting an external monitor between app sessions" (REF: AF-417) has been fixed by the developers in internal build "2.4.0.2211". This fix should soon be available as a customer beta and is planned for inclusion in the next customer release. Customer beta builds are announced here and you can participate by following these instructions. If you still experience this problem once you are using that build version (or later) please reply to this thread including @Serif Info Bot to notify us. Quote Link to comment Share on other sites More sharing options...
Staff Sean P Posted March 4 Staff Share Posted March 4 Hi Petar, There have been some changes in this area regarding 2.4.0 and we believe some of the ways to trigger this issue has been fixed. Would you mind retrying it for us and letting us know if this is still an issue for you please? Quote Link to comment Share on other sites More sharing options...
Petar Petrenko Posted March 4 Author Share Posted March 4 At this moment my MacBook is not connected to the second display and in this state I updated the apps to 2.4.0. After instalation, Designer loaded correctly but, for Photo and Publisher I had to change the resolution and now they work correctly. I will connect the Mac to the second monitor ASAP and test the apps again and I will let you know. Meanwhile, thank you very much for the great support. Quote All the latest releases of Designer, Photo and Publisher (retail and beta) on MacOS and Windows. 15” Dell Inspiron 7559 i7 ● Windows 10 x64 Pro ● Intel Core i7-6700HQ (3.50 GHz, 6M) ● 16 GB Dual Channel DDR3L 1600 MHz (8GBx2) ● NVIDIA GeForce GTX 960M 4 GB GDDR5 ● 500 GB SSD + 1 TB HDD ● UHD (3840 x 2160) Truelife LED - Backlit Touch Display 32” LG 32UN650-W display ● 3840 x 2160 UHD, IPS, HDR10 ● Color Gamut: DCI-P3 95%, Color Calibrated ● 2 x HDMI, 1 x DisplayPort 13.3” MacBook Pro (2017) ● Ventura 13.6 ● Intel Core i7 (3.50 GHz Dual Core) ● 16 GB 2133 MHz LPDDR3 ● Intel Iris Plus Graphics 650 1536 MB ● 500 GB SSD ● Retina Display (3360 x 2100) Link to comment Share on other sites More sharing options...
Staff Sean P Posted March 4 Staff Share Posted March 4 You're welcome! I have actually been able to reproduce it 2.4.0 unfortunately, but have found the steps to be picky and also had to force the external screen to be 'Main Display' and without doing that I wasn't able to reproduce the issue. Quote Link to comment Share on other sites More sharing options...
Petar Petrenko Posted March 4 Author Share Posted March 4 52 minutes ago, Petar Petrenko said: I will connect the Mac to the second monitor ASAP and test the apps again and I will let you know. I've just done it and they work great! Thanks again. Sean P 1 Quote All the latest releases of Designer, Photo and Publisher (retail and beta) on MacOS and Windows. 15” Dell Inspiron 7559 i7 ● Windows 10 x64 Pro ● Intel Core i7-6700HQ (3.50 GHz, 6M) ● 16 GB Dual Channel DDR3L 1600 MHz (8GBx2) ● NVIDIA GeForce GTX 960M 4 GB GDDR5 ● 500 GB SSD + 1 TB HDD ● UHD (3840 x 2160) Truelife LED - Backlit Touch Display 32” LG 32UN650-W display ● 3840 x 2160 UHD, IPS, HDR10 ● Color Gamut: DCI-P3 95%, Color Calibrated ● 2 x HDMI, 1 x DisplayPort 13.3” MacBook Pro (2017) ● Ventura 13.6 ● Intel Core i7 (3.50 GHz Dual Core) ● 16 GB 2133 MHz LPDDR3 ● Intel Iris Plus Graphics 650 1536 MB ● 500 GB SSD ● Retina Display (3360 x 2100) Link to comment Share on other sites More sharing options...
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