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Display bug using 2 monitors


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Hi,

I have attached second monitor (LG 32") positioned on the right side of the MacBook laptop in Display Settings and everything was OK until I disconect the LG. Now, when I open a new document in any Affinity apps (beta or retail) I can't get the full page with <COMMAND> <0> or any other shortcut. It looks like the upper and right part of the page is lost on the second monitor. The tools and Studio panels are lost, too.

Screenshot 2023-10-26 at 20.54.41.png

All the latest releases of Designer, Photo and Publisher (retail and beta) on MacOS and Windows.
15” Dell Inspiron 7559 i7 Windows 10 x64 Pro Intel Core i7-6700HQ (3.50 GHz, 6M) 16 GB Dual Channel DDR3L 1600 MHz (8GBx2) NVIDIA GeForce GTX 960M 4 GB GDDR5 500 GB SSD + 1 TB HDD UHD (3840 x 2160) Truelife LED - Backlit Touch Display
32” LG 32UN650-W display 3840 x 2160 UHD, IPS, HDR10 Color Gamut: DCI-P3 95%, Color Calibrated 2 x HDMI, 1 x DisplayPort
13.3” MacBook Pro (2017) Ventura 13.6 Intel Core i7 (3.50 GHz Dual Core) 16 GB 2133 MHz LPDDR3 Intel Iris Plus Graphics 650 1536 MB 500 GB SSD Retina Display (3360 x 2100)

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I have the impression this happens every time I change to another monitor with a different (smaller?) size. In all three Affinity apps.

There's a workaround (there has to be a file open).

First: Menu -> Window -> Float View to Window.

Then: Menu -> Window -> Merge All Windows.

Macbook Pro mid 2015, 16 GB, double barrel: MacOS Mojave + Affinity 1 / MacOS Monterey + Affinity 2

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24 minutes ago, RM f/g said:

I have the impression this happens every time I change to another monitor with a different (smaller?) size. In all three Affinity apps.

There's a workaround (there has to be a file open).

First: Menu -> Window -> Float View to Window.

Then: Menu -> Window -> Merge All Windows.

Huh. I've already shutdown the Mac. I'll try it tommorow, but anyway, this must be sorted out by A-Team.

All the latest releases of Designer, Photo and Publisher (retail and beta) on MacOS and Windows.
15” Dell Inspiron 7559 i7 Windows 10 x64 Pro Intel Core i7-6700HQ (3.50 GHz, 6M) 16 GB Dual Channel DDR3L 1600 MHz (8GBx2) NVIDIA GeForce GTX 960M 4 GB GDDR5 500 GB SSD + 1 TB HDD UHD (3840 x 2160) Truelife LED - Backlit Touch Display
32” LG 32UN650-W display 3840 x 2160 UHD, IPS, HDR10 Color Gamut: DCI-P3 95%, Color Calibrated 2 x HDMI, 1 x DisplayPort
13.3” MacBook Pro (2017) Ventura 13.6 Intel Core i7 (3.50 GHz Dual Core) 16 GB 2133 MHz LPDDR3 Intel Iris Plus Graphics 650 1536 MB 500 GB SSD Retina Display (3360 x 2100)

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2 hours ago, RM f/g said:

It would not be a surprise to me if this appeared to be related with this other post:

I don't think so. The problem on my Mac appeared when I disconected the second monitor.

All the latest releases of Designer, Photo and Publisher (retail and beta) on MacOS and Windows.
15” Dell Inspiron 7559 i7 Windows 10 x64 Pro Intel Core i7-6700HQ (3.50 GHz, 6M) 16 GB Dual Channel DDR3L 1600 MHz (8GBx2) NVIDIA GeForce GTX 960M 4 GB GDDR5 500 GB SSD + 1 TB HDD UHD (3840 x 2160) Truelife LED - Backlit Touch Display
32” LG 32UN650-W display 3840 x 2160 UHD, IPS, HDR10 Color Gamut: DCI-P3 95%, Color Calibrated 2 x HDMI, 1 x DisplayPort
13.3” MacBook Pro (2017) Ventura 13.6 Intel Core i7 (3.50 GHz Dual Core) 16 GB 2133 MHz LPDDR3 Intel Iris Plus Graphics 650 1536 MB 500 GB SSD Retina Display (3360 x 2100)

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I have a setup with 2 monitors with 2 pc's running on the same screens and a shared keyboard and mouse.
But if I switch the connection and some programs are running on a second screen I can't reach it just like you.
This is only to be sorted by going in the settings and change the setup from 2 to 1 monitor display.
I think there must be a setting on mac for this too? 

Win11Pro/64gbRam/RTX3060Ti  +  Win10Home/32gbRam/GTX1050Ti + Win11Home/16gbRam/RTX3050


 

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Hi,
I had the same problem switching from 2 dispays to singe display.
All the guides from this communication here did not work for me.
Finally I switched Affinity Photo 2 off, in the Finder I used the "Go" menu:

image.png.2eedab819fb429f30781447f184c6252.png

and deleted the complete folder: 
~Library / Application Support / Affinity Photo 2 
image.thumb.png.6e561152b83b6d6fcad34bfbc8f4c22a.png

After restarting Affinity Photo 2 the behaviour of the windows was as desired.

Please be careful with this approach, I do not know how many presets might be lost.

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  • 2 months later...
  • Staff

The issue "[macOS] App Window Disappears after disconnecting and re-connecting an external monitor between app sessions" (REF: AF-417) has been fixed by the developers in internal build "2.4.0.2211".
This fix should soon be available as a customer beta and is planned for inclusion in the next customer release.
Customer beta builds are announced here and you can participate by following these instructions.
If you still experience this problem once you are using that build version (or later) please reply to this thread including @Serif Info Bot to notify us.

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