anto Posted October 20, 2023 Share Posted October 20, 2023 I wrote about this problem earlier, but no one paid attention to it. It happened again in the latest release. This often happens when you minimize a program to a tray and work in other programs. 2023-10-20 о 09.55.43.mov Quote Link to comment Share on other sites More sharing options...
Pyanepsion Posted October 20, 2023 Share Posted October 20, 2023 Hello, @anto, (It's best to use a video format that's compatible with that of the forum.) Could you describe the problem? Quote 6 cœurs, 12 processus - Windows 11 pro - 4K - DirectX 12 - Suite universelle Affinity (Affinity Publisher, Affinity Designer, Affinity Photo). ███ Mais je vous le demande, peut-on imaginer une police sans sérifs ? Link to comment Share on other sites More sharing options...
Staff Chris B Posted October 20, 2023 Staff Share Posted October 20, 2023 Are you referring to the white page not loading at the start of the recording? The symbols you've typed look as though they are sat on a grey pasteboard area Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
anto Posted October 20, 2023 Author Share Posted October 20, 2023 In version 2.2.1, this problem occurs more often. After I recorded a screenshot and minimized the program, I got the following. 2023-10-20 о 11.23.35.mov Quote Link to comment Share on other sites More sharing options...
anto Posted October 20, 2023 Author Share Posted October 20, 2023 12 minutes ago, Pyanepsion said: (It's best to use a video format that's compatible with that of the forum.) Could you describe the problem? This is the format MacOS writes by default. I do not see pages, all is gray. Quote Link to comment Share on other sites More sharing options...
anto Posted October 20, 2023 Author Share Posted October 20, 2023 16 minutes ago, Chris B said: The symbols you've typed look as though they are sat on a grey pasteboard area These characters belong to the white page Quote Link to comment Share on other sites More sharing options...
Staff Chris B Posted October 20, 2023 Staff Share Posted October 20, 2023 We are having trouble reproducing this from scratch. Can you share the document? Is your system running low on resources, perhaps due to other apps being open and do you have plenty of disk space left? Finally, is your machine running Metal at all? Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
anto Posted October 20, 2023 Author Share Posted October 20, 2023 4 minutes ago, Chris B said: Is your system running low on resources, perhaps due to other apps being open and do you have plenty of disk space left? Finally, is your machine running Metal at all? 103Gb is free from 250Gb Memory 16Gb, Core i7 I use OpenGL in Publisher Quote Link to comment Share on other sites More sharing options...
Staff Chris B Posted October 20, 2023 Staff Share Posted October 20, 2023 Thanks. If you can reproduce this on a blank document, we will need to do some further investigating on a variety of hardware. Unfortunately, the machine I have access to is not showing me the same results as seen in your video. I have set a reminder to test this further on additional hardware in the office and will get back to you in due course. debraspicher 1 Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
anto Posted October 20, 2023 Author Share Posted October 20, 2023 9 minutes ago, Chris B said: If you can reproduce this on a blank document, we will need to do some further investigating on a variety of hardware. The first video I posted was played on a blank document. I was working on a newspaper and noticed that the quotation marks were not working. So I opened a new document and started assigning shorcuts. Then I switched to the forum to post. And when I opened Publisher, I got this picture. Another problem sometimes is that if you have another program open on top of the one you're working in, and you minimize that other program, you get the same thing. This is shown in another video. (Publisher was working under. I minimized firefox) Chris B 1 Quote Link to comment Share on other sites More sharing options...
anto Posted October 21, 2023 Author Share Posted October 21, 2023 I'd like to add that all artefacts shows on external monitor, if it is important. Quote Link to comment Share on other sites More sharing options...
Staff Chris B Posted October 23, 2023 Staff Share Posted October 23, 2023 Hi anto, Is this only when you have an external monitor connected? If you unplug said monitor, does it still occur? I've been trying for the last 30 minutes on a MacBook Pro and an iMac with no luck whatsoever. Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
anto Posted October 23, 2023 Author Share Posted October 23, 2023 1 minute ago, Chris B said: Is this only when you have an external monitor connected? If you unplug said monitor, does it still occur? I've been trying for the last 30 minutes on a MacBook Pro and an iMac with no luck whatsoever. When I disconnect the external monitor, I get another problem that I have already reported. I get the artifacts when the monitor is connected. Chris B 1 Quote Link to comment Share on other sites More sharing options...
Staff Chris B Posted October 23, 2023 Staff Share Posted October 23, 2023 I've connected the MacBook Pro to a 27" 4k Dell display and cannot reproduce the issue. I'll keep it connected and work on the apps throughout the day in the hope I can reproduce it. anto 1 Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
anto Posted October 26, 2023 Author Share Posted October 26, 2023 I just updated to beta 2.3 and got the following picture. The external monitor was disconnected during the update. All three programs opened "off" the Mac's monitor, meaning I only got the ribbon at the top. When I pressed Window--> Zoom, I got a small square with the program, and when I expanded it, I got artifacts again. There was no external monitor. Beta 2.3 Of the three programs, only Photo showed artifacts when updating 2023-10-26 о 07.49.54.mov Quote Link to comment Share on other sites More sharing options...
anto Posted November 7, 2023 Author Share Posted November 7, 2023 Again artefacts. Beta 2.3 @Chris B Is there any progress in this? Quote Link to comment Share on other sites More sharing options...
Staff Chris B Posted November 7, 2023 Staff Share Posted November 7, 2023 Hi anto, I'm afraid not. I kept my Mac Air connected to an external display as promised but I haven't seen your issue a single time. Things I've tried: Connecting the display (non-mirrored) and removing it with apps on the external display Connecting the display (mirrored) and removing it with all apps on the external display Tried with and without Metal I've tried combinations of Window > Zoom with and without the display attached Updated the apps with and without the display connected but I've done this for apps opening on external display and apps opening on native machine I am genuinely stumped. I cannot see any other reports from other users. I'm not sure if you've come across any if perhaps you've tried researching this? Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
anto Posted November 7, 2023 Author Share Posted November 7, 2023 @Chris B here about artefacts with external display but a little bit another kind. Maybe related? Quote Link to comment Share on other sites More sharing options...
Staff Chris B Posted November 8, 2023 Staff Share Posted November 8, 2023 This looks more like it is related to the rendering tiles for the app as the canvas is rendering different blocks a bit slower than others. Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
anto Posted November 24, 2023 Author Share Posted November 24, 2023 I have got another problem with Designer 2.3.0.2157 Quote Link to comment Share on other sites More sharing options...
Staff Chris B Posted November 24, 2023 Staff Share Posted November 24, 2023 Hi anto, that looks like the same thing as in this thread. As you know, we've not been able to reproduce it Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
anto Posted December 1, 2023 Author Share Posted December 1, 2023 The same thing with Publisher 2.3 after restore after tray Quote Link to comment Share on other sites More sharing options...
anto Posted December 4, 2023 Author Share Posted December 4, 2023 here is related problem Quote Link to comment Share on other sites More sharing options...
thomaso Posted December 4, 2023 Share Posted December 4, 2023 On 11/24/2023 at 2:05 PM, Chris B said: we've not been able to reproduce it I can reproduce it in V1 with an external monitor (screen 2), starting with all UI items on screen 1 and empty screen 2: 1. Activate in menu "Window" > "Separated Mode" -> the document window gets downsized but remains on screen 1 (boot screen). 2. Move the main window to screen 2 (without resizing the window). 3. Deactivate "Separated Mode" -> the main window gets auto-moved back to screen 1 + gets auto-upscaled to its initial size. (I have saved Studio Presets for both modes) -> Now only parts of the pages show white while the rest shows the background / pastboard gray. The size of white background seems to be related to the recent window size on screen 2. -> Moving the pages around (e.g. via Pan/Hand Tool) let you experience the limited size of the white area. -> Also after deactivating "Separated Mode": The panels disappeared and can't get displayed with the commands for toggle or show/hide but appear only after selecting the according Studio Preset. a. After activating Separated Mode + manually moving the main / document window from screen 1 to screen 2: . b. After deactivating Separated Mode: (main window got auto-moved to screen 1 and got upscaled to its initial size (to fill screen) while panels disappeared: . c. Screen 1, pages moved with Pan/Hand Tool: Chris B 1 Quote macOS 10.14.6 | MacBookPro Retina 15" | Eizo 27" | Affinity V1 Link to comment Share on other sites More sharing options...
anto Posted December 4, 2023 Author Share Posted December 4, 2023 @thomaso with your recipe i got another bug. On video you will see my external monitor. I go to Window-->Float view to Window Then Merge all windows and i get new windows that i cannot close. 2023-12-04 о 15.58.54.mov thomaso and Chris B 2 Quote Link to comment Share on other sites More sharing options...
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