Eye Dropper Selection outside of program macOS

[FSB67]

There is a feature I use consistently. I would use the eyedropper to sample colors outside of the program's UI. On this new version or 2.2 update, the feature does not work on my Mac Studio with two screens. It works on my MacBook. Has anyone run into this problem?

[Old Bruce]

Your Mac Studio may not have the Security and Privacy settings to allow the Affinity applications to "Record" the Mac's screen.

[FSB67]

I checked that. The eye-dropper worked fine before the update. I uninstalled the software. Check the screen recording feature. It is still not working. Previously, the computer or app would give me an alert to turn it on. So, I know it's on.

[Callum]

Just now, FSB67 said:

I checked that. The eye-dropper worked fine before the update. I uninstalled the software. Check the screen recording feature. It is still not working.

Please could you try reinstalling the app to see if this solves your issue?

[Callum]

Could you try removing and then re-adding Affinity's access to record your screen?

[FSB67]

1 minute ago, Callum said:

Please could you try reinstalling the app to see if this solves your issue?

I did that. I tested all the apps. Uninstalled them . Reinstalled them. Still the same problem. Works on my Macbook but not my Mac Studio.

[FSB67]

Just now, Callum said:

Could you try removing and then re-adding Affinity's access to record your screen?

Ok, I will try it later. I am not in front of my Mac Studio now. Thanks. I will keep you updated.

[Old Bruce]

Just so we are all on the same page and not talking at cross purposes... We are talking about this colour picker

and not this one, right?

[FSB67]

4 hours ago, Callum said:

Could you try removing and then re-adding Affinity's access to record your screen?

ok, I tried that. The problem still persists.

[Callum]

Please could you confirm which colour picker you are referring to as Old Bruce has asked above?

[FSB67]

1 hour ago, Callum said:

Please could you confirm which colour picker you are referring to as Old Bruce has asked above?

 

[FSB67]

1 hour ago, Callum said:

Please could you confirm which colour picker you are referring to as Old Bruce has asked above?

As I mentioned previously, I had no issues before this update. It works on my Macbook but not my Mac Studio.

I uninstalled. Removed from screen recording. Reapplied screen recording. Not working. I would try a previous version but I don't know where to access one.

[Callum]

Typically what has been suggested would fix this issue please could you provide a screen recording showing what happens when you try to use the colour picker? Out of interest does disabling Metal Compute in the apps performance preferences change this behaviour at all?

Thanks
C

[FSB67]

1 minute ago, Callum said:

Typically what has been suggested would fix this issue please could you provide a screen recording showing what happens when you try to use the colour picker? Out of interest does disabling Metal Compute in the apps performance preferences change this behaviour at all?

Thanks
C

When I try it, it stays white. Color doesn't change. I can float/select colors within the layout or design area but not outside. I don't know where to "Out of interest does disabling Metal Compute in the app's performance preferences change this behavior at all? "

[Callum]

If you navigate to the apps preferences under performance you should find a tickbox for metal compute acceleration please try turning this off. Do you use any screen overlay software at all and if so does disabling it solve this issue? I have a feeling something like that may be the cause here as I've not seen any other reports of this.

Thanks
C

[FSB67]

10 hours ago, Callum said:

If you navigate to the apps preferences under performance you should find a tickbox for metal compute acceleration please try turning this off. Do you use any screen overlay software at all and if so does disabling it solve this issue? I have a feeling something like that may be the cause here as I've not seen any other reports of this.

Thanks
C

That didn't work either. I have to update to new apple OS and I will see if it works then.

 

[FSB67]

12 hours ago, Callum said:

If you navigate to the apps preferences under performance you should find a tickbox for metal compute acceleration please try turning this off. Do you use any screen overlay software at all and if so does disabling it solve this issue? I have a feeling something like that may be the cause here as I've not seen any other reports of this.

Thanks
C

 

[Yumvio]

I am experiencing the exact same issue with Affinity Designer 2.2.0 on my 2021 M1 Max Macbook Pro running Ventura 13.0.1. I tried all the suggestions in this thread like turning on the Screen Recording permissions and turning off metal compute acceleration but it still doesn't work.

I think the issue is that the color picker isn't detecting any colors outside of the canvas. In the video I've attached, if you click and drag the eyedropper outside of the canvas, the RGB values are always 255,255,255. But once it's inside the canvas the RGB values accurately reflect the color that I'm hovering over.

Can you please fix this? This bug is crippling my workflow so I'm about to just uninstall 2.2.0 and revert back to the previous version so I can actually get some work done.

Edited September 28, 2023 by Yumvio

[Callum]

Hi All,

We have now recreated this issue here and have logged this with our developers to be fixed. Ill update this thread once I have more info.

Thanks
C

[FSB67]

8 hours ago, Yumvio said:

I am experiencing the exact same issue with Affinity Designer 2.2.0 on my 2021 M1 Max Macbook Pro running Ventura 13.0.1. I tried all the suggestions in this thread like turning on the Screen Recording permissions and turning off metal compute acceleration but it still doesn't work.

I think the issue is that the color picker isn't detecting any colors outside of the canvas. In the video I've attached, if you click and drag the eyedropper outside of the canvas, the RGB values are always 255,255,255. But once it's inside the canvas the RGB values accurately reflect the color that I'm hovering over.

Can you please fix this? This bug is crippling my workflow so I'm about to just uninstall 2.2.0 and revert back to the previous version so I can actually get some work done.

 

It works on my MacBook Pro but not my Studio. That's odd you are experiencing this issue on your Macbook Pro.

[Oufti]

1 hour ago, FSB67 said:

It works on my MacBook Pro but not my Studio. That's odd you are experiencing this issue on your Macbook Pro.

With only one screen (MacBookPro M1), I also don't have this problem on Monterey… 

 

[Yumvio]

5 hours ago, Oufti said:

With only one screen (MacBookPro M1), I also don't have this problem on Monterey… 

 

Yes you guys are right. I was using an external monitor hooked up to my MacBook when I observed the bug, but the color picker seems to work fine when using the MacBook built in screen. It also works correctly when using a second monitor as an extended screen, but as soon as I close my MacBook so that the external monitor becomes the only screen, it stops functioning properly.

 

Also, a related bug but maybe separate from the initial issue in this thread is that even when the color picker appears to be working properly with the built-in MacBook screen, it still doesn't recognize that the space outside of the canvas is not white. In Affinity Designer 1 it says the space immediately surrounding the canvas has an RGB of 34,34,34, but in 2.2 it's 255,255,255.

[velarde]

On 9/26/2023 at 9:24 AM, FSB67 said:

There is a feature I use consistently. I would use the eyedropper to sample colors outside of the program's UI. On this new version or 2.2 update, the feature does not work on my Mac Studio with two screens. It works on my MacBook. Has anyone run into this problem?

Hello: I'm having the same issue in my intel iMac...

Tried different things but have not been able to solve it. It worked fine before the 2.2 update..

 

here's the thread

 

 

 

[FSB67]

I see there was a recent update. This issue still persists. Works on my Macbook Pro but not my Studio.

[FSB67]

On 9/28/2023 at 10:25 AM, FSB67 said:

It works on my MacBook Pro but not my Studio. That's odd you are experiencing this issue on your Macbook Pro.

How do you revert to an older version?