work not visible - resolved

[selrif]

I'm not getting an image. what I'm doing shows up in layers but not on my screen. The left image is an imported file from Designer 1 and the right is new. 

Edited December 14, 2022 by selrif
Someone found an answer

[NotMyFault]

Check the values in transform panel. You layers are positioned outside the visible canvas.
 

Try to use the move tool, and align the layers to the center of the canvas (arrange, or choose middle anchor point and enter 0).

[selrif]

It is centered, but not visible. 

I should have added my mac OS 10.15

[NotMyFault]

And what is your document setup ? Size, margins etc?
would it be possible to upload the document?
can you activate the navigator panel, and use cmd-0?

What view mode is active ?

[Old Bruce]

Set the x and y to 0 (zero)

[selrif]

4 hours ago, NotMyFault said:

And what is your document setup ? Size, margins etc?
would it be possible to upload the document?
can you activate the navigator panel, and use cmd-0?

I Clicked on the navigator panel and tried that and nothing changed. 

What view mode is active ?

It ithe same whether I'm on vector or pixel

 

[selrif]

It's also happening on brand new documents. [In one of the the above pics]

cover.afdesign

Edited December 10, 2022 by selrif

[NotMyFault]

That is really strange. Your file opens just fine on my device.

I would suggest to try a reinstallation of Designer. 
Did you have the issue from beginning with Designer V2, or did the issue started later?

Hopefully one of the Moderators can take over this case, i have never seen anything similar.

[NotMyFault]

One last idea: please make the navigator panel visible. It shows a thumbnail size preview of the document, and the selected zoom level and visible area of the canvas. Try using different view modes.

 

screenshot from iPad:

[R C-R]

11 minutes ago, NotMyFault said:

That is really strange. Your file opens just fine on my device.

On my Mac it also opens fine. 

[StuartRc]

Strange!
Have you 'Clip to Canvas' Active in View > View Mode ?

[R C-R]

26 minutes ago, NotMyFault said:

One last idea: please make the navigator panel visible.

Also, maybe make the Rulers visible in a screenshot showing one of the invisible layers selected in the Layers panel & in the workspace window.

[selrif]

17 hours ago, NotMyFault said:

That is really strange. Your file opens just fine on my device.

      It opens on my macbook air as well. 

I would suggest to try a reinstallation of Designer. 
Did you have the issue from beginning with Designer V2, or did the issue started later?

               I just tried that and nothing. Same problem. It was doing this at the start of installation. Thanks for trying to help...

17 hours ago, NotMyFault said:

Hopefully one of the Moderators can take over this case, i have never seen anything similar.

 

[selrif]

17 hours ago, StuartRc said:

Strange!
Have you 'Clip to Canvas' Active in View > View Mode ?

Thanks. just tried that. No change.

[selrif]

17 hours ago, R C-R said:

On my Mac it also opens fine. 

The file was made on my Macbook Air in version 1 and opens fine there. This one is doing the same thing for new files as well. 

[StuartRc]

Ok  erm!..A couple of other suggestions.. I as hoping the first suggestion was the reason.. i.e something in local settings..As your file opens as expected on PC (at 1000m x 1500mm!). It looks as though it is being pasted but not visible...
1. When you copy | paste are you bringing the copied objects back inside another object by accident? or in a layer not active or off working area..add a large artboard at the back to see if it becomes visible!

2. Could it be due to different 'scales' settings between docs? (Like you are copying something large into a smaller doc! or visa versa!)

[selrif]

@NotMyFaultI'm not sure  if this was what you meant. The control panel for navigation is a bit different. 

[StuartRc]

I resaved the file with artboard added left the res at 72dpi

 

cover 01.afdesign

[NotMyFault]

Thanks, that is what i was asking for.

Do you have multiple displays connected? If yes, please deactivate all except the main display.

Finder>System Preferences>Display

[selrif]

5 minutes ago, StuartRc said:

Ok  erm!..A couple of other suggestions.. I as hoping the first suggestion was the reason.. i.e something in local settings..As your file opens as expected on PC (at 1000m x 1500mm!). It looks as though it is being pasted but not visible...
1. When you copy | paste are you bringing the copied objects back inside another object by accident? or in a layer not active or off working area..add a large artboard at the back to see if it becomes visible!

This is what the file looks like when I open it. It was made on version 1 on my macbook air. BUT Designer is doing the same thing with brand new files as well [See first attachments]

[selrif]

Just now, NotMyFault said:

Thanks, that is what i was asking for.

Do you have multiple displays connected? If yes, please deactivate all except the main display.

Finder>System Preferences>Display

Just this one.

[NotMyFault]

Try Window->Merge All Window. I can't see the document title.

[selrif]

3 minutes ago, StuartRc said:

I resaved the file with artboard added left the res at 72dpi

 

cover 01.afdesign 25.36 MB · 0 downloads

 

[NotMyFault]

And show rulers Cmd+R

[StuartRc]

I ran out of ideas Sorry!... I just tried editing the Cover 1 file in Publisher...so open AD2 the select edit in Publisher and tried to package the document. Strangely even though I can see 2 (embedded) px images Publisher states there is nothing to package!?