nandav Posted December 4, 2022 Share Posted December 4, 2022 I tried different browsers and I still am not able to pay for affinity 2 due to the 3D scure authorization. How do you get the 3D secure authorizaton? Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted December 4, 2022 Share Posted December 4, 2022 Welcome to the Serif Affinity forums, @nandav. One of the Serif Staff will be able to provide more information, but from what I understand you use a modern browser (which ones have you tried, and what version of the browser?), and you must not have anything set to block pop-ups, and you must not block JavaScript. So if you have any extensions that do that, turn them off. Or if you have any browser configuration that blocks either of those, turn that off, too. They have previously mentioned that the Honey extension has been known to cause problems. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
emmrecs01 Posted December 4, 2022 Share Posted December 4, 2022 In addition to what @walt.farrell has told you, I believe your payment provider also has to be set up to work with and accept 3D Secure Authentication. Quote Win 10 Pro, i7 6700K, 32Gb RAM, NVidia GTX1660 Ti and Intel HD530 Graphics Long-time user of Serif products, chiefly PagePlus and PhotoPlus, but also WebPlus, CraftArtistProfessional and DrawPlus. Delighted to be using Affinity Designer, Photo, and now Publisher, version 1 and now version 2. iPad Pro (12.9") (iOS 17.4) running Affinity Photo and Designer version 1 and all three version 2 apps. Link to comment Share on other sites More sharing options...
Staff SFurniss Posted December 6, 2022 Staff Share Posted December 6, 2022 Here's a link to post covering failed payments. Can I also suggest making sure you have cookies enabled for our site and that your browser is up to date, or trying again with a different browser. If you still need help with this issue please email affinityorders@serif.com https://forum.affinity.serif.com/index.php?/topic/153756-payment-failed-to-process-and-its-taken-my-money-what-can-i-do/ Quote Link to comment Share on other sites More sharing options...
Isabel Alvarez Posted December 16, 2022 Share Posted December 16, 2022 I can't figure out how do download Affinity V2 because of the 3D secure authorizaton. I have MacOS Monterey. Please help me or a phone Number in USA that I can Call and talk to someone. Thanks... Quote Link to comment Share on other sites More sharing options...
Graphseb Posted December 17, 2022 Share Posted December 17, 2022 (edited) 19 hours ago, Isabel Alvarez said: I can't figure out how do download Affinity V2 because of the 3D secure authorizaton. I have MacOS Monterey. Please help me or a phone Number in USA that I can Call and talk to someone. Thanks... The 3D Secure process is mainly what you call a "2FA" : 2 factors authentication. This means you do have to follow a process to setup a second device as a "trusted device" (generaly your mobile phone/smartphone) with your bank, prior to any payment of that type. Once that done, your chosen "trusted device" will act as a "second key": you will be prompted to use it with the defined authentication process (FaceID for iOS, for instance, or a key-code to insert in an input field...) when some payment is requested to your bank from a third-party (a website mainly). Hope this helps to understand. Best regards. Edited December 17, 2022 by Graphseb Quote Link to comment Share on other sites More sharing options...
Staff Patrick Connor Posted January 5, 2023 Staff Share Posted January 5, 2023 @Isabel Alvarez Welcome to the Serif Affinity forums I can see that you also emailed @Adam about this back in November (and PM'd a member of the QA team). Did you ever sort this out? If not can you please email Adam back on Affinity@serif.com thanks Quote Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon Link to comment Share on other sites More sharing options...
Adam Posted January 5, 2023 Share Posted January 5, 2023 @Isabel Alvarez As Patrick has suggested, please respond to my email so that this can be discussed further. I'll be more than happy to help at this point. My apologies you are still having trouble. Quote Link to comment Share on other sites More sharing options...
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