3-D Secure Authorization and how to do it?

[nandav]

 I tried different browsers and I still am not able to pay for affinity 2 due to the 3D scure authorization. How do you get the 3D secure authorizaton?

[walt.farrell]

Welcome to the Serif Affinity forums, @nandav.

One of the Serif Staff will be able to provide more information, but from what I understand you use a modern browser (which ones have you tried, and what version of the browser?), and you must not have anything set to block pop-ups, and you must not block JavaScript. So if you have any extensions that do that, turn them off. Or if you have any browser configuration that blocks either of those, turn that off, too.

They have previously mentioned that the Honey extension has been known to cause problems.

 

[emmrecs01]

In addition to what @walt.farrell has told you, I believe your payment provider also has to be set up to work with and accept 3D Secure Authentication.  

[SFurniss]

Here's a link to post covering failed payments.   Can I also suggest making sure you have cookies enabled for our site and that your browser is up to date, or trying again with a different browser.  

If you still need help with this issue please email affinityorders@serif.com

 

https://forum.affinity.serif.com/index.php?/topic/153756-payment-failed-to-process-and-its-taken-my-money-what-can-i-do/  

[Isabel Alvarez]

I can't figure out how do download Affinity V2 because of the 3D secure authorizaton. I have MacOS Monterey. Please help me or a phone Number in USA that I can Call and talk to someone. Thanks...

[Graphseb]

19 hours ago, Isabel Alvarez said:

I can't figure out how do download Affinity V2 because of the 3D secure authorizaton. I have MacOS Monterey. Please help me or a phone Number in USA that I can Call and talk to someone. Thanks...

The 3D Secure process is mainly what you call a "2FA" : 2 factors authentication. This means you do have to follow a process to setup a second device as a "trusted device" (generaly your mobile phone/smartphone) with your bank, prior to any payment of that type. Once that done, your chosen "trusted device" will act as a "second key": you will be prompted to use it with the defined authentication process (FaceID for iOS, for instance, or a key-code to insert in an input field...) when some payment is requested to your bank from a third-party (a website mainly).

Hope this helps to understand.

Best regards.

Edited December 17, 2022 by Graphseb

[Patrick Connor]

@Isabel Alvarez

Welcome to the Serif Affinity forums  

I can see that you also emailed @Adam about this back in November (and PM'd a member of the QA team). Did you ever sort this out? If not can you please email Adam back on Affinity@serif.com thanks

[Adam]

@Isabel Alvarez

As Patrick has suggested, please respond to my email so that this can be discussed further. I'll be more than happy to help at this point.

My apologies you are still having trouble.