How can I uninstall Photo v2 in order to do a clean reinstall

[GrahamP]

I tied using the link feature on my brush groups but when I tried to close Photo I got a message saying 'waiting for content installation tasks to complete' this message stayed on screen for 9+ hours until I used task manager to close the program. Now when I open Photo the brush list is empty and when I try to close Photo I still get the 'waiting for content installation tasks to complete' message.

I decided to uninstall the program and reinstall but Photo v2 does not appear in the list of programs available for uninstall. Help!

n.b. None of the Affinity v2 programs appear in the uninstall a program list.

[GrahamP]

I found Photo v2 in apps and tried all the options to repair it nothing worked and uninstalling and reinstalling has no effect, the problem remains.

Also I found the same 'waiting for content installation' message is present also in Designer and Publisher even though no modification was made to the brushes in those programs.

 

[Tooslow]

Click on the Windows Start icon at the bottom left of your screen to bring up a list of all your installed programs. Scroll to Affinity Photo 2. Right mouse click. You should see "Uninstall" as an option.

[GrahamP]

Thanks for your reply Tooslow but Photo 2 doesn't appear in installed programs. However I found Photo v2 in apps but uninstalling and reinstalling has no effect, the problem remains.

 

[PDL]

Go here, since the moderators do not follow issues - because "were busy"

 

[RichardMH]

Try holding control when you start Photo. You can then reset user data.

[EmT]

Hi @GrahamP

Have you tried resetting your user data as suggested above? Can you let me know if this has resolved your issue? 

When the reset user data screen appears try selecting reset brushes.

[GrahamP]

Thanks to RichardMH and EmT. Holding control while starting Photo worked and I can now see my brushes.