PDL

I got it when the install process failed to launch Affinity Photo V2. When I went to the Affinity Photo V2 Icon on the installed apps menu - I get this same message. I have uninstalled AP v2 from my system since I can not use it. If - and this is a huge if - AF does come out with a MSI loader I will try it again. Otherwise, I will request a refund. I am not happy; this is just ridiculous.

Go here, since the moderators do not follow issues - because "were busy"

Here is what I get: Thanks for screwing up your program suite. I will use V1 until you produce an MSI installer. I installed the program under my Admin account and my user account and my "normal" User account. I have selected the "Change where new content is saved" switch to the D drive. It still loads to the C drive. Affinity has hosed this release; you should send out an apology to your users and suggest an alternate software suite. I do not expect a response or any relief of this situation. Good Grief.

So - I get the feeling that Serif can't get its order system sorted out. OK, then maybe they can suggest some other program that will - Take My Money. This is becoming a joke. I am getting ads from Adobe saying that I can purchase their photographer solution and get the software in hours not days. Do ya think your competition is not monitoring your simple business failures? Whoever it was at Serif who chose the company to carry out transactions should be fired for cause.

I have attempted to purchase Affinity Photo V2 three times and all I get is the same bot response. I left a series of comments at DPR about my issue and one of the talking heads from Affinity said to contact their accounting arm. I did and got the same message about "being busy". My attempt was over two weeks ago, all three attempts have been stuck in my bank transactions for all this time. No, response from Affinity just bot responses. I have been a supporter of Affinity Photo for several years and I was looking forward to using V2. Customer support for this issue is non-existent and I just got another email from Serif about the extension on "update" pricing. Ah - No - not until you contact me about the three (3) case numbers and a possible solution. Even the top of the comments section has the poor of excuse about "we are busy". I know that international payments on my card are possible because I bought Capture One's upgrade with the same card last month. Serif really needs to apologize to their users for poor performance. Try to rebuild confidence instead of testing their auto response bots.

No word from Affinity. If you have Lightroom or Capture One you can export DNG's. I do not know if Photoshop will export DNG's, but I don't care since instead of Adobe I have Affinity. I agree that Affinity should use DNG as an export. I also am a primarily Capture One user and use Affinity for panorama stitching and focus stacking. The panorama component of Affinity my be of little or no use to me since Capture One is going to include that feature next year. I do not export images out of Capture One as DNG's as my camera uses DNG's as its RAW format. It would be nice to have a transparent (file/format wise) flow between products. Personally, I doubt that Affinity will support DNG export ever. Something I will have to live with.

TIFF is a RAW format. In fact most proprietary RAW formats are TIFF variations. My issue is that with Affinity and Capture One, when I do a round trip (Capture One -> Affinity -> Capture One) I have to use do a TIFF conversion. When I export the TIFF back to Capture One, even though I have enabled all of the EXIF information to be included, Affinity Photo is stripping the majority of the information out. Now in my case when I am using Affinity Photo to create a panorama, I start out in Affinity Photo. I create the panorama from DNG files as that is the RAW format I use with my current camera body. I do not do any other development of the combined images. I then have to export the panorama out as a TIFF in Affinity Photo (with all EXIF information explicitly included) in order to import the panorama into Capture One. On import into Capture One, the majority of EXIF information (Camera manufacture, Camera Model, GPS, Lens information, owner, copyright, etc.) has been stripped out. I have verified this by using ExifTool. If Affinity Photo can export using PSD and TIFF they should be able to export it as DNG. Or at least they should be able to support panorama output that has all the EXIF information available. I also have a copy of Lightroom v6.14 (perpetual license) that creates panoramas from my DNG files. The resulting file is a DNG with all EXIF information included. However, the ability to create panorama files using the techniques available in Affinity Photo is - shall we say - weak in Lightroom. I have no desire to go to Adobe's licensing scheme for Lightroom and I have not, nor will I every use Photoshop. I am using Affinity Photo for those rare occasions where Capture One is not able to do what I need.

It would be real nice to have DNG format supported as an export option. Scenario: Shoot multiple images in camera native DNG format. Import multiple images into Affinity Photo and assemble panorama. (Think HDR also) Export completed panorama as DNG. Import completed panorama into another RAW processor (in my case Capture One Pro) for catalogue use and further development.