RPC Posted November 11, 2022 Share Posted November 11, 2022 the same file when opened and saved in version 2 losses it's thumbnail. Anyone got any ideas? Even new files made with version 2 have no thumbnail, but new files made with version one have thumbnails. Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted November 11, 2022 Share Posted November 11, 2022 What do you see in File Explorer, with View set to Medium or Large Icons? Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
RPC Posted November 11, 2022 Author Share Posted November 11, 2022 same thing for all view settings from medium all the way to extra large. Generic icon for anything save with v2 but thumbnail for anything saved with v1. Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted November 11, 2022 Share Posted November 11, 2022 Strange. I'm seeing thumbnails. Have you checked your Designer Preferences to make sure you're set to save thumbnails? Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
walt.farrell Posted November 11, 2022 Share Posted November 11, 2022 And does that file really have no extension? Perhaps that's part of it? Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
RPC Posted November 13, 2022 Author Share Posted November 13, 2022 Yes, save thumbnails is enabled. Windows just cuts off the file name they both have extensions one is named: poker20_5mm.afdesign the other is poker20_5mm_intertwinedv2.afdesign The extensions are just cut off in the screenshots. Quote Link to comment Share on other sites More sharing options...
Murfee Posted November 13, 2022 Share Posted November 13, 2022 Hi @RPC, have you rebooted your machine since installing v2? I am on a Mac but had the same problem, a reboot sorted it for me Quote Link to comment Share on other sites More sharing options...
Staff Lee D Posted November 22, 2022 Staff Share Posted November 22, 2022 @RPC Sorry for the delay, we're very busy at the moment trying to catch up with everything. If you're still having issues, right click your Windows desktop and select View > Show desktop icons. This should remove all icons from your desktop view, now repeat the process to put them back for me the icon then displayed a preview. I believe it's related to Windows caching. Quote Link to comment Share on other sites More sharing options...
phil_k Posted November 23, 2022 Share Posted November 23, 2022 I had the same issue. Tried reinstalling affinity photo 2, clearing cache, changing view options, none of these worked. But this worked. Go to any afphoto file, right click, and select 'open with' but select another program than affinity photo, select always on the bottom. The program will fail or an error trying to open it so you may need to close it. Then do this again but this time select affinity photo 2 and click the always on the bottom. All your thumbnainls will be regenerated as you open folders with the photo as the thumbnail. Quote Link to comment Share on other sites More sharing options...
nsnen Posted January 9, 2023 Share Posted January 9, 2023 I have this same issue with .afpfoto thumbnails in windows after upgrading to V2. Have tried all the tricks in this thread (+ clearing thumbnail cache with Windows’ Disk Cleanup). The behaviour is similar on both pc and laptop (windows 11) - .afphoto thumbnails not showing, .afdesign ok. I'm currently using two image organisers: Eagle(.cool), which behaves like windows – even though it claims to support .afphoto. Plus Acdsee (Ultimate 2021) which shows both file types just fine. Quote Link to comment Share on other sites More sharing options...
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