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1.10.X crash on start in win11

Marco-G

By Marco-G
in V1 Bugs found on Windows

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Marco-G

Marco-G

Posted
Posted

Hey,

if I install any 1.10.x Version on my Win 11 [Version 10.0.22621.674] I see the splashscreen but at the moment when the Workspace normaly opens the Program Crash to desktop.

I try GPU accelerated enforcement and also tried forcing GPU Acceleration off. No change. Interesting if I go back to 1.9.2 it works fine without the Issue.

 

Attached the Crash dump.

 

 

9eb21823-2ecf-46ed-b646-059a68fd2d0a.dmp 4b9d66bc-5846-4950-bf65-390a65495264.dmp

Dan C

Dan C

Posted
Posted

Hi @Marco-G,

Welcome to the Affinity Forums :)

Sorry to hear you're having trouble!

I'd like to request a few more files in order to confirm the exact cause of this, can you please:

1. Open Windows Run (Windows Key + R) and type the following - eventvwr
2. In the window that opens, select the Windows Logs drop-down list on the left and then Applications
3. With the Applications logs selected, navigate to the right side of the window and select Save All Events As... and save them as .evtx (the default option).
4. Attach this saved file to your reply here.

Secondly, please open Windows Settings and select Update & Security, then View Update History - with this open, please take a screenshot and attach this here for me also.

Many thanks in advance!

Marco-G

Marco-G

Posted
  • Author
Posted (edited)

Hey,

log attached.

In the Log you can also see that I later uninstalled the latest version and installed 1.9.2 which than is starting fine.

Thanks

 

export.evtx

screenshot_20221021-100249.png

Edited by Marco-G
Dan C

Dan C

Posted
Posted

Many thanks for providing these for me! I can see in your Windows Update history that you have the KB5017271 update installed, which is known to be causing crashing within the Affinity apps currently.

Please see the below FAQ for more information here, and how to remove the update from your PC to stop this crashing:

I hope this helps :)

AiDon

AiDon

Posted
Posted
8 hours ago, KrystianK said:

I can't uninstal i need to work now

Talk to your companies IT section and get them to uninstall the update.

Both PC’s Win 11 x64 System
PC1 ASUS ROG Strix - AMD Ryzen 9 6900X CPU @ 3.3GHz. 32GB RAM
- GPU 1: AMD Radeon integrated. GPU 2: NVIDIA RTX 3060, 6GB
PC2 ASUS ProArt  PZ13 - Snapdragon X Plus X1P42100 (8 CPUs), 16GB RAM
- Neural Processor - Qualcomm® Hexagon™ NPU up to 45TOPS 
- GPU 1: Qualcomm Adreno Graphics, 

 

Ron P.

Ron P.

Posted
Posted
On 10/24/2022 at 11:28 AM, KrystianK said:

I can't uninstal i need to work now

Posting the same question over and over isn't helping us to help you.

Why can't you uninstall? Marco-G says because it's a company computer. Is that you're reason also? If so, then what AiDon posted is what you need to do.

Affinity Photo 2.6..; Affinity Designer 2.6..; Affinity Publisher 2.6..; Affinity2 Beta versions. Affinity Photo,Designer 1.10.6.1605 Win11 Home Version:24H2, Build: 26100.1742: Intel(R) Core(TM) i7-5820K CPU @ 3.30GHz, 3301 Mhz, 6 Core(s), 12 Logical Processor(s);32GB Ram, Nvidia GTX 3070, 3-Internal HDD (1 Crucial MX5000 1TB, 1-Crucial MX5000 500GB, 1-WD 1 TB), 4 External HDD; Wacom Intuos 3 PTZ-431W

Dan C

Dan C

Posted
Posted

Hi @KrystianK,

If your application is crashing when creating a new document, this would usually indicate an issue with the Affinity app communicating with your GPU - therefore I'd recommend visiting the manufacturers website for your GPU & downloading the latest driver version available.

Install this driver, then restart your PC and try opening a new document in Affinity once more.

If this still crashes and don't wish to / are unable to uninstall the Windows update, please see this post where a workaround is suggested, although this is untested by Serif and isn't directly supported due to this. We only recommend this option if you are comfortable editing the config file for your apps.

I hope this helps!

Dan C

Dan C

Posted
Posted

Thanks for trying that for me and I'm sorry to hear updating hasn't helped.

Can you please open the Affinity app, then navigate to Edit > Preferences > Performance and provide a screenshot of your settings here for me?

Many thanks once again :)

Kranitoko

Kranitoko

Posted
Posted

I'm finding I have a similar issue where Photo just crashes on start up. Following the above, the update numbers you provide for Windows 11 are not the same as the ones I have in this location.

 

Mine are KB2565063

KB5016717

KB5019766

KB5019765

Dan C

Dan C

Posted
Posted
2 hours ago, Kranitoko said:

I'm finding I have a similar issue where Photo just crashes on start up. Following the above, the update numbers you provide for Windows 11 are not the same as the ones I have in this location.

 

Mine are KB2565063

KB5016717

KB5019766

KB5019765

Welcome to the Forums @Kranitoko :)

Searching the web for these KB values, they appear to be Windows Insider development/beta versions - indicating you're not currently on the stable/release channel for Windows 11.

I recommend switching to the release channel, which will likely install the updates listed in the above FAQ, which can then be removed temporarily whilst we wait for a fix from Microsoft.

________________________________________

17 minutes ago, KrystianK said:

Yes this is ..

Zrzut ekranu 2022-10-27 145837.png

Many thanks for providing that for me! Can you please try unticking Hardware Acceleration at the bottom of this dialog, then restart the app as prompted and try opening your image once again?

Dan C

Dan C

Posted
Posted

Thank you for trying that for me - I'd like to request a copy of your Event Viewer log file, as this should hopefully contain more information as to the exact cause of this. Can you please:

1. Open Windows Run (Windows Key + R) and type the following - eventvwr
2. In the window that opens, select the Windows Logs drop-down list on the left and then Applications
3. With the Applications logs selected, navigate to the right side of the window and select Save All Events As... and save them as .evtx (the default option).
4. Attach this saved file to your reply here.

Many thanks for your continued patience and understanding here :)

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