1.10.X crash on start in win11

[Marco-G]

Hey,

if I install any 1.10.x Version on my Win 11 [Version 10.0.22621.674] I see the splashscreen but at the moment when the Workspace normaly opens the Program Crash to desktop.

I try GPU accelerated enforcement and also tried forcing GPU Acceleration off. No change. Interesting if I go back to 1.9.2 it works fine without the Issue.

 

Attached the Crash dump.

 

 

9eb21823-2ecf-46ed-b646-059a68fd2d0a.dmp 4b9d66bc-5846-4950-bf65-390a65495264.dmp

[Dan C]

Hi @Marco-G,

Welcome to the Affinity Forums

Sorry to hear you're having trouble!

I'd like to request a few more files in order to confirm the exact cause of this, can you please:

1. Open Windows Run (Windows Key + R) and type the following - eventvwr
2. In the window that opens, select the Windows Logs drop-down list on the left and then Applications
3. With the Applications logs selected, navigate to the right side of the window and select Save All Events As... and save them as .evtx (the default option).
4. Attach this saved file to your reply here.

Secondly, please open Windows Settings and select Update & Security, then View Update History - with this open, please take a screenshot and attach this here for me also.

Many thanks in advance!

[Marco-G]

Hey,

log attached.

In the Log you can also see that I later uninstalled the latest version and installed 1.9.2 which than is starting fine.

Thanks

 

export.evtx

Edited October 21, 2022 by Marco-G

[Dan C]

Many thanks for providing these for me! I can see in your Windows Update history that you have the KB5017271 update installed, which is known to be causing crashing within the Affinity apps currently.

Please see the below FAQ for more information here, and how to remove the update from your PC to stop this crashing:

I hope this helps

[Marco-G]

Unfortunately can't uninstall updates on a company laptop. Will stay at 1.9.2. than, thanks.

 

[KrystianK]

My crashes all the time after upgrade i need a solution beacuse i have work to do     Please help NOW!

[N.P.M.]

Install all pending updates.
Restart pc afterwards.
Go to windows update history>uninstall updates section
Search for:

Windows 11:KB5017264 (here it maybe another kb number altogether)

Windows 10:KB5017262

Uninstall the latest .net update
Run the tool provided in the faq below 
There should be only 1 .net(kb number) update present, if you did all things above.
It will have a new kb number but it is the one you need to hide for windows updating it again.
(This may occur again as windows creates cumulative updates where they add older updates, if missing, to it)

 

 

 

[MmmMaarten]

Can confirm that uninstalling KB5017262 (on Win 10) fixed a crash of Designer here too.

[KrystianK]

I can't uninstal i need to work now

[AiDon]

8 hours ago, KrystianK said:

I can't uninstal i need to work now

Talk to your companies IT section and get them to uninstall the update.

[KrystianK]

I can't uninstal i need to work now

[Ron P.]

On 10/24/2022 at 11:28 AM, KrystianK said:

I can't uninstal i need to work now

Posting the same question over and over isn't helping us to help you.

Why can't you uninstall? Marco-G says because it's a company computer. Is that you're reason also? If so, then what AiDon posted is what you need to do.

[KrystianK]

It crash only when you try to make new file IF YOU want open it's all ok by NOW. i can make new file by open old one NOW but i need some update to this affinity.

[KrystianK]

I have only this, only this i can unnistall 

[Dan C]

Hi @KrystianK,

If your application is crashing when creating a new document, this would usually indicate an issue with the Affinity app communicating with your GPU - therefore I'd recommend visiting the manufacturers website for your GPU & downloading the latest driver version available.

Install this driver, then restart your PC and try opening a new document in Affinity once more.

If this still crashes and don't wish to / are unable to uninstall the Windows update, please see this post where a workaround is suggested, although this is untested by Serif and isn't directly supported due to this. We only recommend this option if you are comfortable editing the config file for your apps.

I hope this helps!

[KrystianK]

I have 3060 etc witch Nvidia studio driver, this is problem?

[Dan C]

I recommend updating your 3060 drivers, directly from Nvidias website to ensure you have the latest version available - as crashes when creating a file are usually caused by outdated drivers

[KrystianK]

I'm checking all functions on both drivers studio and game ready now. Of course upgrade.

[KrystianK]

No it dosen't work i write to nvidia witch thois problem but it make solution affinity?

[Dan C]

Thanks for trying that for me and I'm sorry to hear updating hasn't helped.

Can you please open the Affinity app, then navigate to Edit > Preferences > Performance and provide a screenshot of your settings here for me?

Many thanks once again

[Kranitoko]

I'm finding I have a similar issue where Photo just crashes on start up. Following the above, the update numbers you provide for Windows 11 are not the same as the ones I have in this location.

 

Mine are KB2565063

KB5016717

KB5019766

KB5019765

[KrystianK]

Yes this is ..

[Dan C]

2 hours ago, Kranitoko said:

I'm finding I have a similar issue where Photo just crashes on start up. Following the above, the update numbers you provide for Windows 11 are not the same as the ones I have in this location.

 

Mine are KB2565063

KB5016717

KB5019766

KB5019765

Welcome to the Forums @Kranitoko 

Searching the web for these KB values, they appear to be Windows Insider development/beta versions - indicating you're not currently on the stable/release channel for Windows 11.

I recommend switching to the release channel, which will likely install the updates listed in the above FAQ, which can then be removed temporarily whilst we wait for a fix from Microsoft.

________________________________________

17 minutes ago, KrystianK said:

Yes this is ..

Many thanks for providing that for me! Can you please try unticking Hardware Acceleration at the bottom of this dialog, then restart the app as prompted and try opening your image once again? 

[KrystianK]

didin't work   

[KrystianK]

Open files work but NO WORK to make new file