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1.10.X crash on start in win11


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  • Moderators

Thank you for trying that for me - I'd like to request a copy of your Event Viewer log file, as this should hopefully contain more information as to the exact cause of this. Can you please:

1. Open Windows Run (Windows Key + R) and type the following - eventvwr
2. In the window that opens, select the Windows Logs drop-down list on the left and then Applications
3. With the Applications logs selected, navigate to the right side of the window and select Save All Events As... and save them as .evtx (the default option).
4. Attach this saved file to your reply here.

Many thanks for your continued patience and understanding here :)

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Thanks for verifying that - can you please:

  • Download new drivers, directly from XP Pen's website
  • Uninstall the current 'PenTablet.exe' drivers you have installed
  • Restart your PC
  • Launch Affinity - does it still crash when creating a new document?
  • If not, reinstall the new driver download, then restart your system and try once again in Affinity.

Does this stop the crashing please? :)

33 minutes ago, KrystianK said:

i only have this issue on Affinity photo other software don't make any problem

It's likely Affinity is accessing the driver for this tablet and other softwares aren't interacting in the same way - but the crash is occurring in this driver and not within Affinity directly according to your event viewer log.

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Hi @Bentino,

Welcome to the Affinity Forums :)

This issue has been reported to, and confirmed by Microsoft as a bug in the .NET code - as this issue affects multiple 'WPF' apps, including the Affinity suite.

At this time, we're awaiting an update from Microsoft to resolve this crash, without the need for Affinity to be updated, however we're unable to provide an ETA for this, as it is under Microsofts control.

I hope this clears things up and please accept our sincerest apologies for any inconveniences caused in the meantime.

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12 minutes ago, Dan C said:

Hi @Bentino,

Welcome to the Affinity Forums :)

This issue has been reported to, and confirmed by Microsoft as a bug in the .NET code - as this issue affects multiple 'WPF' apps, including the Affinity suite.

At this time, we're awaiting an update from Microsoft to resolve this crash, without the need for Affinity to be updated, however we're unable to provide an ETA for this, as it is under Microsofts control.

I hope this clears things up and please accept our sincerest apologies for any inconveniences caused in the meantime.

Hi @Dan C, that's okay. Thanks!

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  • 4 weeks later...
  • Moderators

UPDATE for anyone still using V1 Affinity applications - 

Versions 1.10.6 of the Affinity suite have been released, which resolve these .NET Windows crashes.

Please see the below link for information on how to download and install these updates:

With the Affinity updates installed, you can now un-hide any previous Windows updates you have paused and install these without concern.

Patrick Connor
Serif Europe Ltd

"There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self."  W. L. Sheldon

 

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