Jump to content

Recommended Posts

Posted

Every time I use the selection tool the app freezes and gives me the not responding message. I have uninstalled and re-installed the app and insured that it is the latest version but it keep happening. Please help as I have a job to complete and need these changes to this photo. I am running Windows 10  Home 64 Bit. 

Thanks in advance

Posted

HW Acceleration is off? (in Preferences).

Affinity Store (MSI/EXE): Affinity Suite (ADe, APh, APu) 2.5.7.2948 (Retail)
Dell OptiPlex 7060, i5-8500 3.00 GHz, 16 GB, Intel UHD Graphics 630, Dell P2417H 1920 x 1080, Windows 11 Pro, Version 24H2, Build 26100.2605.
Dell Latitude E5570, i5-6440HQ 2.60 GHz, 8 GB, Intel HD Graphics 530, 1920 x 1080, Windows 11 Pro, Version 24H2, Build 26100.2605.
Intel NUC5PGYH, Pentium N3700 2.40 GHz, 8 GB, Intel HD Graphics, EIZO EV2456 1920 x 1200, Windows 10 Pro, Version 21H1, Build 19043.2130.

  • Staff
Posted

Hi @Lladyluckand Welcome to the Forums,

15 hours ago, Pšenda said:

HW Acceleration is off? (in Preferences).

@Lladyluck To do this click Edit>Preferences and on the Performance section, if the last tick box for openCL/Hardware Acceleration is ticked, untick, close Preferences and you'll be asked to restart Affinity.  Once restarted, try using the app again and let me know the results :) 

  • 3 weeks later...
Posted

I'm having issues with Affinity Photo since last update. The application doesn't respond anymore as soon as the little startup panel disappears, no matter if I click on "Close" or "New Document". I then only can close the application via Task Manager. Disabling hardware acceleration didn't help and neither a reinstallation. My system is up to date.

I would appreciate every help.

Thanks in advance.

Posted

Welcome to the forums @Bango,

Are you able to de-select the Show this Panel on Startup, in the lower-left? If so, can you restart the app and see if that made a difference. You might also try re-setting using the Control run up. Press and hold the Control key while clicking the icon to launch Photo. A dialog window will open, Press Clear, which is in the bottom right.

Affinity Photo 2.6..; Affinity Designer 2.6..; Affinity Publisher 2.6..; Affinity2 Beta versions. Affinity Photo,Designer 1.10.6.1605 Win11 Home Version:24H2, Build: 26100.1742: Intel(R) Core(TM) i7-5820K CPU @ 3.30GHz, 3301 Mhz, 6 Core(s), 12 Logical Processor(s);32GB Ram, Nvidia GTX 3070, 3-Internal HDD (1 Crucial MX5000 1TB, 1-Crucial MX5000 500GB, 1-WD 1 TB), 4 External HDD; Wacom Intuos 3 PTZ-431W

Posted

Hi @Ron P.,

First of all thanks for your reply.

Deselecting the "Show this Panel on Startup" didn't help. After that I was able to hover over and see every option of each category in the top panel but Photo then stops responding as soon as I click on e.g. "New". However, clearing the user data was successful and Photo now works as intended 😃

Thank you for helping me out and have a nice day!

Posted

Your Welcome :)

 

Affinity Photo 2.6..; Affinity Designer 2.6..; Affinity Publisher 2.6..; Affinity2 Beta versions. Affinity Photo,Designer 1.10.6.1605 Win11 Home Version:24H2, Build: 26100.1742: Intel(R) Core(TM) i7-5820K CPU @ 3.30GHz, 3301 Mhz, 6 Core(s), 12 Logical Processor(s);32GB Ram, Nvidia GTX 3070, 3-Internal HDD (1 Crucial MX5000 1TB, 1-Crucial MX5000 500GB, 1-WD 1 TB), 4 External HDD; Wacom Intuos 3 PTZ-431W

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Loading...
×
×
  • Create New...

Important Information

Terms of Use | Privacy Policy | Guidelines | We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.