Affinity Publisher Updated, now crashing every time I open new document.

[Tawg]

I can get as far as opening the program and starting a new document, but as soon as I try to interact with it in any way it crashes.  I looked around the forums and I don't see any other topics covering what I would assume to be a critical problem if other users were experiencing it, but I'm just curious if anyone else is having any issues?

 

I don't have crash logs immediately on hand, but I checked the dialog to automatically upload crash reports.  I'll check back on this after work, but unfortunately I do not have any time to trouble shoot before work.  Basic info though, I just upgraded to 1.10.5, I'm running on Windows 10 Home (Most recent update).  Looking at it a little more, it has allowed me to open some files from "Recent work", but starting a fresh document with default settings at A4 size causes it to crash moments after.

 

Let me know if there is anything I can throw out there to help, I'll be back around 12 hours.

[stokerg]

Hi @Tawgand Welcome to the Forums,

If you can attach the latest crash report, that will be a big help in finding out why Affinity is crashing.

You could also try starting Affinity while holding down the CTRL key and you'll get a popup asking if you'd like to Clear some settings, 3 options will be selected and you can just click on Clear.  Affinity will then start up as normal and if you can try creating a new document again and see if you get a crash.

[Steppke]

Hi i have the same Problem. 

" ....starting Affinity while holding down the CTRL key ..." doesnt help

[Tawg]

16 hours ago, stokerg said:

Hi @Tawgand Welcome to the Forums,

If you can attach the latest crash report, that will be a big help in finding out why Affinity is crashing.

You could also try starting Affinity while holding down the CTRL key and you'll get a popup asking if you'd like to Clear some settings, 3 options will be selected and you can just click on Clear.  Affinity will then start up as normal and if you can try creating a new document again and see if you get a crash.

Cool, so I tried the Ctrl + Opening the program and cleared it, and that has fixed the issue with creating a new document.  It no longer crashes shortly after.  I haven't had a ton of time to explore the different tools to see if anything would for some reason crash it still, but let's assume that is ok for now.

As for sending the bug report, I tried checking out how, and if I'm not mistaken you can access those reports via the EDIT > PREFERENCE menu.  Only problem being that currently it appears that trying to open Preference crashes the program.  Again the program should be set to send the Crash reports, not sure if it has any identifiers, and I looked around the directory the program is installed and didn't see any reports to grab off hand.

I did however discover that opening an older file (which was removed from the short list by clearing) does seem to create a situation which causes the program to crash as well, and I can at least attach that file by itself.

Lmk if the Preference thing makes any sense, or if there is a way for me to grab the crash reports, looks like this might take a bit of troubleshooting.

Occult Classic.afpub

[joe_l]

3 hours ago, Tawg said:

I did however discover that opening an older file (which was removed from the short list by clearing) does seem to create a situation which causes the program to crash as well, and I can at least attach that file by itself.

This document does not crash for me. Maybe due to the missing fonts or the missing images. I guess the images cause a problem, because some of them have a CMYK colour space and a RGB colour profile. Correct this and try to update the document.

EDIT: PNG having a CMYK colour space? Which image application would allow something like this?????

[Tawg]

3 hours ago, joe_l said:

This document does not crash for me. Maybe due to the missing fonts or the missing images. I guess the images cause a problem, because some of them have a CMYK colour space and a RGB colour profile. Correct this and try to update the document.

EDIT: PNG having a CMYK colour space? Which image application would allow something like this?????

I'll be honest, a lot of that is over my head, I'm a bit amateur with a lot of these programs, but my go-to image software is GIMP since it's freeware.

I'll see if I can change the image over tonight, but I did load that image on a new document and it didn't crash after playing around with adding some text and having it just.. open.  Which is how the other file is crashing, so I don't know if it's specifically that, I'll try it out.

[BasSusanka]

Hi, I have the same problem, after opening with Ctrl it takes half an hour and then crashed anyway;---( I have updated to version 1.10.5. recently.

[Keith Applegarth]

I am having an issDivison13.afpubue loading a document as well. I can load other documents (today) and I worked on the document yesterday and saved it. Today, it loads about 3/4 of the loading bar, then Publisher crashes. I reinstalled the app, launched it with the control key, and cleared all settings. I am running up on a dealine... but have no clue where to go from here.

[walt.farrell]

10 minutes ago, Keith Applegarth said:

I am having an issDivison13.afpubue loading a document as well. I can load other documents (today) and I worked on the document yesterday and saved it. Today, it loads about 3/4 of the loading bar, then Publisher crashes. I reinstalled the app, launched it with the control key, and cleared all settings. I am running up on a dealine... but have no clue where to go from here.

Welcome to the Serif Affinity forums.

What OS and release do you use, and what release of Publisher?

[Keith Applegarth]

41 minutes ago, walt.farrell said:

Welcome to the Serif Affinity forums.

What OS and release do you use, and what release of Publisher?

Windows 10 Pro. Publisher 2.1.1 fresh install this morning. I can open other docs, just not this one.

 

[marcella.p]

hello, AP newbie here, similar issue:

I created a file on Aug. 12 (while I was running the previous iOS version - have just upgraded to Ventura 13.5.1, hoping it might fix the problem). Now the file doesn't load, the loading bar goes all the way and then stops there. AP freezes and the only way out is force quit. File is roughly 130Mb, was originally saved to icloud but today I moved into the Documents folder on my mac (tried to load it from icloud as well but it didn't work either).

Another (way smaller) file created the same day opens without problems.

macbookpro 2,3 GHz 8-Core Intel Core i9

ventura 13.5.1

AP 2.1.1

I'm still in the trial period and would hate to run into a similar problem again

 

Thanks in advance

planner1.afpub

[Elise Kleve]

Opening or creating a document crashes the program:
Versions:

affinity-publisher-1.10.5
affinity-publisher-1.10.6

Maybe this is intentional to force consumers to pay for V2.

[walt.farrell]

20 minutes ago, Elise Kleve said:

Opening or creating a document crashes the program:
Versions:

affinity-publisher-1.10.5
affinity-publisher-1.10.6

Maybe this is intentional to force consumers to pay for V2.

What OS do you use?

[Elise Kleve]

5 hours ago, walt.farrell said:

What OS do you use?

Windows 11 23H2.
I can't create nor open documents, as the program closes after clicking "Create" or opening an .afpub file via Explorer.

Tried V2 quickly, and the issue doesn't happen. Can't afford an upgrade now, and V1 should function as it has on my PC for the past 3 years.

As it's an urgent job (time-monitored with employee time tracking software), I switched to Illustrator temporarily or until the issue is gone.

[walt.farrell]

You might try opening the application Preferences (Edit > Preferences), clicking on Performance, and disabling Hardware Acceleration (OpenCL) if it is active. Then Restart the application and see if that helps.

[Elise Kleve]

17 hours ago, walt.farrell said:

disabling Hardware Acceleration (OpenCL) if it is active

The problem has been resolved, thank you. It's strange that this issue emerged solely after updating Windows, with no hardware alterations. Presently, attempting to modify any print settings in Publisher v2.1.0 causes it to freeze, preventing me from printing my work.

 

 

 

I might post the issue under a separate topic if I have the time.

[walt.farrell]

6 hours ago, Elise Kleve said:

It's strange that this issue emerged solely after updating Windows, with no hardware alterations.

Updating Windows may have updated GPU drivers, which can introduce bugs to the drivers, which then cause problems for the applications that use them in a way that exposes the bug.

[Ian Maes]

Hi,

I also tried the "disable" and the Ctrl key, but Affinity Publisher and Designer still crash.

I have Windows 11, version 24H2, and yesterday I updated both Publisher and Designer to 2.6.0. Now it crashes when I try to open a new document. It also crashes when I try to open a previous document.

Affinity Photo is still on 2.5.7, and that one still works.

[Komatös]

@Ian Maes have you also update the GPU drivers?