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Affinity Photo for iPad not saving correct photos

Leonard James
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Leonard James

Leonard James

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My app is having issues with saving the correct photos to my iPad. 
It will save/export the first photo to my iPad and any photo that I save after that will actually save another copy of the first photo I exported. 
The problem will correct itself if I close and restart the app. But then it will save the first photo and the problem reoccurrs. 
I’ve deleted the app and reloaded it. The problem remains. 

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walt.farrell

walt.farrell

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Welcome to the Serif Affinity forums, @Leonard James.

I'll guess that you upgraded to iPadOS 15.4, and in that case there's a known issue (though I'm not sure if the problem is with iPadOS itself, or with the Affinity applications).

 

-- Walt

Desktop:  Windows 11 Home, version 21H2 (22000.613) 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 
Laptop:  Windows 10 Home, version 21H2 (19044.1706) 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
        Affinity Photo 1.10.6 (.1665) and 2.0..3  and 2.0.3.1670 beta/ Affinity Designer 1.10.6 (.1665)  and 2.0.3 and 2.0.3.1670 beta / Affinity Publisher 1.10.6 (.1665)  and 2.0.3 and 2.0.3.1670 beta
iPad Pro M1, 12.9", iPadOS 16.3, Apple Pencil 2, Magic Keyboard
      Affinity Photo 1.10.6 and 2.0.3 / Affinity Designer 1.10.6 and 2.0.3 / Affinity Publisher 2.0.3

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Paul Mudditt

Paul Mudditt

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1 hour ago, Leonard James said:

My app is having issues with saving the correct photos to my iPad. 
It will save/export the first photo to my iPad and any photo that I save after that will actually save another copy of the first photo I exported. 
The problem will correct itself if I close and restart the app. But then it will save the first photo and the problem reoccurrs. 
I’ve deleted the app and reloaded it. The problem remains. 

My work around for this is on the export dialog press PNG then share then JPG then share and check the tiny preview icon is correct. Repeat these steps again if it hasn’t changed.

Affinity Suite costs less than a single night on the toon, few beers and curry, just let that sink in.

Affinity Photo, Designer, Publisher 1.10 and 2.0 on macOS Ventura beta on M1 Mac Mini 16GB 1TB
Affinity Photo, Designer, Publisher 1.10 and 2.0 on Windows 10 Pro.
Affinity Photo, Designer, Publisher 2.0 on M1 iPad Pro 11” on iPadOS 16. beta.
 

https://www.facebook.com/groups/AffinityForiPad

https://www.facebook.com/groups/AffinityPhoto/

 

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  • 2 weeks later...
Pitty

Pitty

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I can confirm this issue with exporting photos. The first export works well, the second and all following exports save the first photo again instead of the second photo which is currently loaded. I have this problem with iOS 15.4 and with 15.4.1 as well. Are there any ideas how to solve this issue?

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Dan C

Dan C

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Hi @Pitty,

Welcome to the Affinity Forums :)

Thanks for confirming that for me, this is a known issue which is logged with our developers to be fixed ASAP.

One workaround is described in our FAQ, linked above by Walt -

On 3/18/2022 at 9:07 AM, Leigh said:

a workaround is to quit and reopen the app, open the same document from the Home Screen and export - this time it will export correctly.

Another is described above by Paul -

On 3/27/2022 at 8:44 PM, Paul Mudditt said:

My work around for this is on the export dialog press PNG then share then JPG then share and check the tiny preview icon is correct. Repeat these steps again if it hasn’t changed.

I hope this helps!

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  • 2 weeks later...
StudioJason

StudioJason

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Posted

Ahhh, thanks for this!

Made a thread about it, as it just happened to me as well.

Numerous duplicates of very first exported image, regardless of being separate work files.

Just hope there is a resolution soon, as this thread is dated March 27…..and it is already April 18!

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  • 1 month later...
Kianne

Kianne

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Posted

I am still having this issue (June 9). Is there any update regarding this? The only thing that works for me is force closing each time (the switching between save formats doesn’t work for me). Those doing this force-close method, remember to exit the file properly THEN force close the app or else changes won’t be saved (sigh). I really hope a speedy resolution comes.

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Dan C

Dan C

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Hi @Kianne,

Welcome to the Affinity Forums :)

I can confirm this issue is still logged with our developers to be resolved, so I'll be sure to 'bump' this with the development team once again for you now.

We hope to have this issue resolved shortly, though I'm unable to provide a timescale for this at this time, my apologies.

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  • 2 months later...
Paul Mudditt

Paul Mudditt

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In my tests of iPadOS 16 public beta on my M1 iPad Pro, the problem appears to have been fixed in both Photo and Designer, so maybe an obscure OS bug affecting some devices rather than a Serif bug.

Affinity Suite costs less than a single night on the toon, few beers and curry, just let that sink in.

Affinity Photo, Designer, Publisher 1.10 and 2.0 on macOS Ventura beta on M1 Mac Mini 16GB 1TB
Affinity Photo, Designer, Publisher 1.10 and 2.0 on Windows 10 Pro.
Affinity Photo, Designer, Publisher 2.0 on M1 iPad Pro 11” on iPadOS 16. beta.
 

https://www.facebook.com/groups/AffinityForiPad

https://www.facebook.com/groups/AffinityPhoto/

 

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  • 3 months later...
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Patrick Connor

Patrick Connor

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 IMPORTANT UPDATE for anyone still using V1 Affinity applications - 

Versions 1.10.6 of the Affinity suite have been released, which we believe fixes this export issue.

Please see the below link for information on how to access these updates:

 

Patrick Connor
Serif Europe Ltd

"There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self."  W. L. Sheldon

 

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