VJS Posted August 11, 2021 Posted August 11, 2021 I contacted Affinity regarding this issue—repeated crashes after internal updating to 1.10—but no one from the company has responded. Has anyone else experienced this same issue? A major reason I prefer a complete download—DMG files for Mac—rather than an internal update. The only complete program I have is my original purchase, 1.7.3 Luckily I've been able to replace just the 1.9.3 app from Time Machine, but this always worries me for the future as I'm never sure what changes 1.10 may have made to all the support files. Quote
walt.farrell Posted August 11, 2021 Posted August 11, 2021 If you purchased directly from Serif (not from the Mac App Store) you can find all the releases for your application from their site. For Publisher: https://affinity.store/update/macos/publisher/1 VJS 1 Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.3, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1
derekcito Posted August 11, 2021 Posted August 11, 2021 (edited) Yes, I am having this problem as well. Photo 1.10 is also sketchy. Edited August 11, 2021 by derekcito Typo Quote
Komatös Posted August 11, 2021 Posted August 11, 2021 26 minutes ago, derekcito said: Yes, I am having this problem as well. Photo 1.10 is also sketchy. If a Affinity Suite program crash, then thre should be a crash report. Quote MAC mini M4 | MacOS Sequoia 15.2 | 16 GB RAM | 256 GB SSD AMD Ryzen 7 5700X | INTEL Arc A770 LE 16 GB | 32 GB DDR4 3200MHz | Windows 11 Pro 24H2 (26100.2605) Affinity Suite V 2.5.7 & Beta 2.6 (latest) Interested in a free (selfhosted) PDF Solution? Have a look at Stirling PDF Ferengi Acquisition Rule No. 49: “A deal is a deal is a deal.”
Eddie maddrugga Posted August 11, 2021 Posted August 11, 2021 I am having this issue app will try to open them instantly crash button shows then closes the app. And I am working on a surface pro 6 everything was fine until update. Quote
VJS Posted August 11, 2021 Author Posted August 11, 2021 Thank you, Walt Farrell. I did purchase directly (always do when possible to keep Apple from taking a big slice). I did not know this link existed. walt.farrell 1 Quote
Dan C Posted August 16, 2021 Posted August 16, 2021 @VJS Our sincerest apologies for the delayed response here On 8/11/2021 at 7:02 PM, VJS said: I contacted Affinity regarding this issue—repeated crashes after internal updating to 1.10—but no one from the company has responded. I can confirm that I replied to your email on Wednesday 11th @ 3pm, shortly before this thread was created, and as of yet we haven't received a response from this email. Can you please verify for me, have you been able to resolve the issue you were experiencing? Or at least have you been able to 'roll-back' to a previous version where this crash did not occur? Thanks in advance! ___________________________________ @derekcito, Can you please confirm for me; Are you using Affinity on Mac or Windows? (I believe macOS, I'd just like to double check) When the app crashes, do you see any error message or crash report on screen? Does this happen when following a specific workflow, or do the crashes seemingly appear randomly? What version number are you using currently (ie have you 'rolled-back' to a previous version now)? Many thanks in advance ________________________________ @Eddie maddrugga, I can confirm this thread is for reports on macOS, and as you're using a Windows Surface device the crashing you're seeing is likely caused by different issues than those discussed here. Can you please create a new, separate post at the below link, including all the information you can regarding the crashing you're seeing and any crash reports as available - https://forum.affinity.serif.com/index.php?/forum/5-affinity-on-desktop-questions-mac-and-windows/&do=add Many thanks for your understanding here! Quote
VJS Posted August 16, 2021 Author Posted August 16, 2021 Dan C Today's email was the 1st I've received. I was able to go back to the previous version 1.9.3 (I think) and it's working fine again. I'm on a iMac 27" 2017 running Mojave w/ 32 GB RAM No error message at all, it's just gone, followed after a 10-15 second pause by the Apple Report to send. Since they happen so soon after launching, usually within 1-2 minutes (or sooner), that I really couldn't say. I hope this helps. If there's anything else you need, let me know. Dan C 1 Quote
Arceom Posted August 16, 2021 Posted August 16, 2021 @VJS Having same issues from a long time. As a temporary measure, try using the beta versions and lowering ram usage; it worked for me. Quote
VJS Posted August 16, 2021 Author Posted August 16, 2021 Thanks for the input but there doesn't seem to be much new that I need. From what's I've read & listened to, it's mostly performance enhancements. I try to stay away from Betas from any company as I've had trouble with them in the past. The RAM is my total amount, not what I've allocated to the app, which I don't think I've ever seen a choice for —not like PS & others. Quote
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