Pux0r3 Posted May 9, 2020 Share Posted May 9, 2020 I haven't used Affinity Photo in awhile, and upon a recent launch I started seeing the error "A platform update is required for Windows 7 SP1". I'm running Windows 10 Home version 1909. OS build 18363.778. I did try updating to Affinity Photo 1.8.3, and the error remains on launch. Quote Link to comment Share on other sites More sharing options...
Staff Chris B Posted May 13, 2020 Staff Share Posted May 13, 2020 Hey Pux0r3, This is extremely unusual and I can't say I've seen this happen to a Windows 10 user before. Any chance you could screenshot the 'About your PC' window? Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
Mark Ingram Posted May 13, 2020 Share Posted May 13, 2020 Also, what GPU do you have in your PC? And can I confirm that it used to work OK for you on the machine in question? Quote Link to comment Share on other sites More sharing options...
makenai Posted September 1, 2020 Share Posted September 1, 2020 @Mark Ingram This thread looks pretty old, but I can confirm I am getting this also on Windows 10 Pro. I think you are on to something with the GPU thing, as I have an external Radeon RX 580 connected via USB-C. When I unplug it, it starts up fine without the warning. I'd rather not unplug it every time I want to run Affinity Designer though. Quote Link to comment Share on other sites More sharing options...
Mark Ingram Posted September 2, 2020 Share Posted September 2, 2020 17 hours ago, makenai said: @Mark Ingram This thread looks pretty old, but I can confirm I am getting this also on Windows 10 Pro. I think you are on to something with the GPU thing, as I have an external Radeon RX 580 connected via USB-C. When I unplug it, it starts up fine without the warning. I'd rather not unplug it every time I want to run Affinity Designer though. Thanks @makenai. Can you give me some details of your external GPU setup? Quote Link to comment Share on other sites More sharing options...
makenai Posted September 2, 2020 Share Posted September 2, 2020 (edited) @Mark Ingram Sure, I'll do my best - I think my setup might be a bit exotic. First, here's some device id's for the card: The actual card in question is this one from Sapphire: https://www.sapphiretech.com/en/consumer/pulse-rx-580-8g-g5 It's inside of this Razer Core X enclosure: https://www.razer.com/gaming-egpus/razer-core-x/RC21-01430100-R3U1 ..and finally the it's connected through a Dell 3GMVT TB16 Thunderbolt 3 Dock to a Dell XPS 15 9560 laptop. Let me know if I can get you anything else. I can try taking the dock out of the equation and hooking up to the GPU directly if you think it might help narrow things down. UPDATE: I disconnected the dock and connected directly to the GPU and the issue didn't occur. What's worse, is now when I hooked everything back up the way it was before, it doesn't happen in theat configuration any longer either! On the one hand, it's nice things are working properly for me now. On the other hand, I wish I had more helpful info for the next person. Edited September 2, 2020 by makenai Mark Ingram and Patrick Connor 2 Quote Link to comment Share on other sites More sharing options...
EBald32 Posted October 23, 2020 Share Posted October 23, 2020 (edited) I also wish there was more useful info, as recently I have been facing the same "platform update" error for both Designer and Photo. Both worked perfectly fine beforehand, but now they only seem to work right after I restart my computer. If I wait too long, I get the error message and I'm unable to use either software. I'm also using an RX 580, however I've got a more traditional desktop setup and it's connected directly to my motherboard. Edited October 23, 2020 by EBald32 Typo Quote Link to comment Share on other sites More sharing options...
3beanspls Posted October 3, 2021 Share Posted October 3, 2021 i have this exact same problem. the only time affinity photo will open correctly is right after i just restarted the computer. if i wait for 3 or 4 minutes the platorm update issue appears. my gpu is an gigabyte rx 560 Quote Link to comment Share on other sites More sharing options...
WebHeadMX Posted May 31, 2022 Share Posted May 31, 2022 Hola a todos, ahora tengo el mismo problema, hace unos meses empecé con este tema y hasta el día de hoy, no he encontrado una solución en ninguna parte. Tengo una Radeon(TM) RX 460 Quote Link to comment Share on other sites More sharing options...
Staff Leigh Posted May 31, 2022 Staff Share Posted May 31, 2022 6 hours ago, WebHeadMX said: Hola a todos, ahora tengo el mismo problema, hace unos meses empecé con este tema y hasta el día de hoy, no he encontrado una solución en ninguna parte. Tengo una Radeon(TM) RX 460. Solo para aclarar, ¿estás usando la RX 460 o la RX 460M? ¿Su máquina también tiene una GPU integrada? ¿Sabes qué versión de controladores estás usando para la GPU? Quote Link to comment Share on other sites More sharing options...
yhk Posted July 20, 2022 Share Posted July 20, 2022 having same issue with win 11 Quote Link to comment Share on other sites More sharing options...
Staff Leigh Posted July 21, 2022 Staff Share Posted July 21, 2022 20 hours ago, yhk said: having same issue with win 11 Can you confirm which graphics card you're using? Quote Link to comment Share on other sites More sharing options...
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