Jump to content
Our response time is longer than usual currently. We're working to answer users as quickly as possible and thank you for your continued patience.

incomplete Affinity Help


Recommended Posts

  • Moderators

Please take a few minutes to be more specific for any posts in the bugs forum, this ^^^ is more of a feedback post. The relatively small QA team report issues back to the team that are specific. Are you meaning all non-English documentation or some specific ones? Perhaps all this needs is for you to point to previous posts unless there is a significant change in 1.8.x since 1.7.x.

Patrick Connor
Serif Europe Ltd

"There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self."  W. L. Sheldon

 

Link to comment
Share on other sites

39 minutes ago, Oval said:

The team should know what exists in the engliush versions and is missig in the localizations!

For what it's worth, there are also differences and/or missing information between the English (UK) and English (US) versions of the Help; it's not just the non-English versions that need some work. I think I've reported the ones I've encountered.

-- Walt

Desktop:  Windows 11 Home, version 21H2 (22000.613) 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 
Laptop:  Windows 10 Home, version 21H2 (19044.1706) 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
        Affinity Photo 1.10.6 (.1665) and 2.0.0  and 2.0.3.1670 beta/ Affinity Designer 1.10.6 (.1665)  and 2.0.0 and 2.0.3.1670 beta / Affinity Publisher 1.10.6 (.1665)  and 2.0.0 and 2.0.3.1670 beta
iPad Pro M1, 12.9", iPadOS 16.1.1, Apple Pencil 2, Magic Keyboard

      Affinity Photo 1.10.6 and 2.0.2 / Affinity Designer 1.10.6 and 2.0.2 / Affinity Publisher 2.0.2

Link to comment
Share on other sites

Also wrong (see the screenshot): ”wechseln – den verschiedenen Arbeitsbereichen“. Better: ”wechseln, den verschiedenen Arbeitsbereichen“. Correct: ”Personas, den verschiedenen Arbeitsbereichen […], wechseln.“

BTW: Persona-Leiste is much better than Personaleiste (people read Personal-eiste) and Designer-Persona is better than Designer Persona.

Schlimm genug, dass immer wieder falsch oder schlecht übersetzt wird. Da sind die Kleinigkeiten der US-Version Pillepalle.

Link to comment
Share on other sites

  • 3 weeks later...
On 4/9/2020 at 10:47 AM, Patrick Connor said:

Please take a few minutes to be more specific (...) Are you meaning all non-English documentation or some specific ones?

An example I have in mind is the "Lock Children" which appears not to be found in the Help, neither offline (because of the app-language different than macOS language??) ...

1200291714_helpmissinglockchildren1.jpg.d29471fe8d89e1c55ea6899509f63561.jpg  

... nor in the online Help, set to English:

14380751_helpmissinglockchildren.jpg.2abc20c81c8ba2071fa566b38c66f3c5.jpg 232869046_helpmissinglock.jpg.3293337189786f97ba3f94b31ac71d00.jpg514238077_helpmissingchildren.jpg.3e8d65ba2c9b3aafe4640375738f4b50.jpg

 

Another sample is the Colour Panel + its rich written info which just is not available in other languages than English (regardless of UK or US), even though it seems to become loaded when calling the page but quickly hidden while rendering:

https://affinity.help/designer/de.lproj/index.html?page=pages/Panels/clrPanel.html?title=Das Panel "Farbe"

1437575018_helpcolorpanelgerman.thumb.jpg.f3d58117c02c33e653cd6e171fcb5a0a.jpg

 

1244838953_helpcolorpanelenglish.thumb.jpg.5969865e00702201e193e4819689b5dc.jpg


In this sample for instance the hint about the subtle, clickable UI item ("C") to toggle between Opacity & Noise is entirely missing in the German help (and probably in others than English, too). That might cause users not to be able to find the Noise slider when searching for it – or even never to get aware about the wunderful color noise feature in Affinity.

1479470569_helpcolorpanel-opacity-noiseswitch.jpg.e23a118fadceda45396a9d5a0b391454.jpg

So, the lack in the Help localisation of missing screenshots for some situations where explaining text is missing, too, is an odd pity, because the info does exist in the Help resources but simply is not given or even becomes hidden by a secret power. Maybe at least that part of missing help content could be solved 'easily' (without much work) just by not-hiding existing and loaded content. In case a user will notice help content in English even as a entirely unknown language she/he will be aware at least about this existing content ...

Concerning missing screenshots it was answered earlier as a known issue due to the number of additional, localized screenshots required. Nevertheless those pics could be helpful in other help languages even if showing an English UI, than not to mention the info at all.

 

Here's another thread, pointing to some others about missing help content:

 

macOS 10.14.6, MacBookPro Retina 15" + Eizo 27"

Link to comment
Share on other sites

“Interface Visual Reference” is fundamentally needed to understand the apps. But after all the years it is still missing in most languages. You can lose confidence in Serif because there are not even a few minutes for basics.

Link to comment
Share on other sites

  • 4 weeks later...

Well, some changes in Affinity Help, BUT (another two months) without correcting the missing links. Strange! 😞

Foreigners have paid for their app and have been waiting for a complete version since years. Reporting does not make sense. We are out.

Link to comment
Share on other sites

  • 2 weeks later...
On 4/9/2020 at 10:47 AM, Patrick Connor said:

Are you meaning all non-English documentation or some specific ones?

Just two more spots which might wanted to get fixed in the Help:
(not explicitly AD related)

1.) The missing screenshot + quite a few text of "Color Panel" I had reported as being missing in the German help but existing in English: It exists in the Help for APhoto but is still missing for APub:

1358196884_helpcolorpanelgermanphoto.thumb.jpg.cdbe9ba85ea31c4771640973fd89fae5.jpg

https://affinity.help/photo/de.lproj/index.html?page=pages/Panels/clrPanel.html?title=Das Panel "Farbe" (nur für die Photo Persona)


2.) A not fitting image example for "Transforming". It shows after/before flipping an image while its image caption mentions scaling:

1390063274_helptransformflipinsteadscale.jpg.3b2d54a626aa57ac8ae474744e5bd694.jpg

https://affinity.help/photo/English.lproj/index.html?page=pages/LayerOperations/transform.html?title=Transforming#

macOS 10.14.6, MacBookPro Retina 15" + Eizo 27"

Link to comment
Share on other sites

  • Moderators

@Pauls

Please make sure all these issues in the posts above are reported (or bumped) to the docs team, thanks

Patrick Connor
Serif Europe Ltd

"There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self."  W. L. Sheldon

 

Link to comment
Share on other sites

  • 4 weeks later...

One more issue with the non-English help: it seems the content exists but the link in the sidebar is missing. So the user might never see this content. Which is a pity in particular of its fundamentally info. Note that this is the only place where an entire UI screen is shown + described and where terms like Panel, Toolbar etc. are shown in their context, since in their specific chapters they are only single, cutout icons.

92350226_helpAD-UIreferencenon-Englishmisssing.thumb.jpg.c9f2cb7a3beee83866200aacba8e3e57.jpg

https://affinity.help/photo/English.lproj/index.html?page=pages/Workspace/interface.html?title=Interface Visual Reference

This concerns all 3 apps in all non-English help versions. A fix should be easy because the content exists, it's just that the user can't see/know the URL, e.g. German in AfPhoto:
https://affinity.help/photo/de.lproj/index.html?page=pages/Workspace/interface.html?title=Interface Visual Reference

Note that user can only achieve this URL and content in the wanted language via these 4 steps:

  1. viewing the according content in English
  2. Pressing the copy-link buttom at the bottom of the sidebar
  3. Pasting the copied link into the browser
  4. Changing in the URL manually "English" into "de" (... the wanted language abbr.)

Without manually adjusting the URL a non-English users gets only this content:

1638411273_helpAD-UIreferencenon-Englishmissing2.jpg.673096f4cd797f591c755f88aaf556a3.jpg

@Patrick Connor, @Pauls

I also wonder if certain UI chapters near the bottom of the navigation sidebar would be found easier / read earlier if they were placed near "User Interface":

525092256_help-UIsupplements.jpg.f7c346038b34da3560f3e338f9f95d0a.jpg

Edited by thomaso
recipe 1-4 + screenshot added

macOS 10.14.6, MacBookPro Retina 15" + Eizo 27"

Link to comment
Share on other sites

On 7/9/2020 at 3:31 AM, thomaso said:

the content exists

(and only the UI screenshots are in the wrong language, which is not really a problem and should not be the reason that the link is missing)

On 7/9/2020 at 3:31 AM, thomaso said:

One more issue with the non-English help […] but the link in the sidebar is missing. So the user might never see this content.

was reported again and again

 

Edited: Thanks for some corrections! 👍 But not sure why we have correct dashes but still no quotation marks and so on. 👋

 

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Loading...
 Share

×
×
  • Create New...

Important Information

Please note there is currently a delay in replying to some post. See pinned thread in the Questions forum. These are the Terms of Use you will be asked to agree to if you join the forum. | Privacy Policy | Guidelines | We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.