SNH Posted April 6, 2020 Posted April 6, 2020 I purchased the designer , publisher and photo software last week. the original download was fine. Everything opened and was ok. Today I was prompted to download the update affinity-designer-1.8.3.exe as well as the update for photo and publisher ... and the 2 I downloaded, once ready to install, gives failed installation messages. Now none of the programs work . I uninstalled everything and reinstalled the new version. same error messages. Thank you for any advice. Quote
walt.farrell Posted April 6, 2020 Posted April 6, 2020 Welcome to the Serif Affinity forums, @SNH. The suggestions in this FAQ entry should help with this situation: https://affin.co/WinSetupFailed SNH and Leigh 1 1 Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.3, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1
Bill Brookman Posted May 19, 2020 Posted May 19, 2020 I followed your link https://affin.co/WinSetupFailed and got the message "Windows cannot access... you may not have the appropriate permissions..." Your help page then suggests "Uninstall any previous versions of the software". I am worried about doing this - what if I uninstall 1.7.1.404 and then I can't reload THAT one? - I'll be in an even worse mess! Should I download 1.7.1.404 anyway and risk that that will allow me to successfully install 1.83.1 exe? Quote
MikeW Posted May 19, 2020 Posted May 19, 2020 30 minutes ago, Bill Brookman said: I followed your link https://affin.co/WinSetupFailed and got the message "Windows cannot access... you may not have the appropriate permissions..." Your help page then suggests "Uninstall any previous versions of the software". I am worried about doing this - what if I uninstall 1.7.1.404 and then I can't reload THAT one? - I'll be in an even worse mess! Should I download 1.7.1.404 anyway and risk that that will allow me to successfully install 1.83.1 exe? Quote
Bill Brookman Posted May 20, 2020 Posted May 20, 2020 Affinity Download Problems May 2020 COMMUNICATIONS.docx Hi Mike W(?) Your reply is, I’m afraid, too technical for me. Downloading Designer, Photo and Publisher seems to place the files in the Download folders of both Bill Brookman, (a username) and This PC. Right clicking any of them and then clicking Run As Administrator gets the same “Windows cannot access…You may not have the appropriate permissions” Should I un-zip? In which case I need help with the un-zip sub-menu about where to unzip to! I am faced with a range of alternatives about where the files should be un-zipped to. I have always supported Serif as you are in Nottingham and I am down the road in Loughborough, but I'm sorry to say we look like we are returning to the bad old days of 2005 when Serif crashes seemed the norm to my utter consternation. I'll try and stay positive! I'm also a bit disappointed that I have already paid for Affinity Designer (Order number AWMRR6MFNF) and I may be having to pay over again in order to get an upgrade which I didn't particularly want, but your help tutorials kept pointing me to these newer versions. Keep smiling in the COVID crisis, Bill Quote
Alfred Posted May 20, 2020 Posted May 20, 2020 Welcome to the Serif Affinity Forums, Bill. 8 minutes ago, Bill Brookman said: I may be having to pay over again in order to get an upgrade which I didn't particularly want Like the old ‘Plus’ applications, all point updates for the Affinity apps are free to existing users. You only need to pay for version 2 (when it comes!) if you want the new features and bug fixes: version 1 will continue to work as long as your OS supports it. Quote Alfred Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.5.1 (iPad 7th gen)
walt.farrell Posted May 20, 2020 Posted May 20, 2020 4 hours ago, Bill Brookman said: Right clicking any of them and then clicking Run As Administrator gets the same “Windows cannot access…You may not have the appropriate permissions” What is the exact and complete error message? Also, have you checked to make sure the files you downloaded are complete and not corrupted during the download? If you right-click on each of them, and choose Properties, you'll get a dialog that should include a tab labeled Digital Signatures. Clicking on that you should be able to see how the file was signed. If the signatures are not valid, or the tab is missing, then you may simply have a corrupted or incomplete file, and should download again. If the FAQ suggests manually uninstalling, or using the Microsoft Uninstaller Troubleshooter, that may be best. But if you get far enough to have the Setup.log and SetupUI.log files that the FAQ mentions it would be helpful to see them. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.3, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1
Bill Brookman Posted May 20, 2020 Posted May 20, 2020 Hi, Thanks. Full message “Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item” I have tried 3-4 times to down-load so do not think they are corrupted, and I monitored when the download was complete. I am supposed to supply my email and product key when prompted but get no prompt. I’m wondering if ‘Affinity’does not realise that I am trying to reinstall Designer, not install it for the first time. Thus it will not give me permission to install after download it, thinking I am downloading it for a second time. Do you think that might be it? Quote
walt.farrell Posted May 20, 2020 Posted May 20, 2020 I think you will need to follow the suggestions in the FAQ, mentioned above, even if that means doing a full uninstall and reinstall. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.3, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1
Alfred Posted May 20, 2020 Posted May 20, 2020 4 minutes ago, Bill Brookman said: I have tried 3-4 times to down-load so do not think they are corrupted, and I monitored when the download was complete. The download may not actually be complete, even if it appears to be. Have you tried checking the digital signature as @walt.farrell suggested? 6 minutes ago, Bill Brookman said: I’m wondering if ‘Affinity’does not realise that I am trying to reinstall Designer, not install it for the first time. Thus it will not give me permission to install after download it, thinking I am downloading it for a second time. Do you think that might be it? Did you get any error messages when you uninstalled the previous installation? What is the name of the installer file that you downloaded? Quote Alfred Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.5.1 (iPad 7th gen)
Bill Brookman Posted May 20, 2020 Posted May 20, 2020 Alfred, Hi. No I didn’t get any error messages when I uninstalled an earlier version of Designer. But, Walt, I admit I have not tried installing Microsoft Uninstaller Troubleshooter and using it. (phew! What a palaver!) The subsequent downloads: affinity-designer-1.8.3.exe (494,722KB) which I installed but got the “Windows cannot access the specified device…” message for, I did not strictly speaking ‘uninstall’ as they were not installed, I deleted them. Am I doing the right thing by trying to ‘run as Administrator’ the affinity-designer-1.8.3.exe file? It is not a zip file so surely I don’t need to unzip it! (I’m having exactly the same problems, same alerts, with Affinity Photo and Publisher by the way.) Quote
walt.farrell Posted May 20, 2020 Posted May 20, 2020 1 hour ago, Bill Brookman said: Am I doing the right thing by trying to ‘run as Administrator’ the affinity-designer-1.8.3.exe file? That shouldn't hurt, and could help, but shouldn't normally be needed. 1 hour ago, Bill Brookman said: It is not a zip file so surely I don’t need to unzip it! No, you wouldn't unzip it. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.3, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1
Bill Brookman Posted May 21, 2020 Posted May 21, 2020 I have tried installing Microsoft Uninstaller Troubleshooter but got stuck when it asked me for the product code. I don't know where or what that is. I'm so sorry. This is not my area of expertise Quote
Bill Brookman Posted May 21, 2020 Posted May 21, 2020 59 minutes ago, Bill Brookman said: I have tried installing Microsoft Uninstaller Troubleshooter but got stuck when it asked me for the product code. I don't know where or what that is. I'm so sorry. This is not my area of expertise. So I tried to install Designer again. It will only install 13,593 KB. I'm in despair. Should I abandon Affinity and move to another company? Quote
Bill Brookman Posted May 21, 2020 Posted May 21, 2020 So, my dear helpful friends whose patience I have sorely tried. I am so very grateful. I have downloaded (again) affinity-designer-1.8.3.exe It says 494,722 KB. I will wait to see if it loads any more. What shoudl I do next? I understand that if I treat it as a re-download I should add my email and product key - presumably when prompted - but what do I do to get this prompt? What do I do next with this file? Many, many thanks... Quote
Bill Brookman Posted May 21, 2020 Posted May 21, 2020 Hi guys. I am in a total mess. I have sent this to serif/Affinity: affinity@serif.com Dear Sir/Madam, I have exhausted the help on the forums with no success. I wanted to upgrade by Affinity designer, and downloaded affinity-designer-1.8.3.exe (494,722 KB) but got the message “Windows cannot access the specified device path or file. You may have not the appropriate permissions to access the item.” Risking that this was because the previous version was blocking opening the later version I deleted the older version. I still get the same error message inspite of having the product key. I have been working solidly on this for several days now and have exhausted solutions. What can I do? Now I have no Designer at all. (I don’t know what to do with the UI file either.) And in desperation have tried through your Covid90 day trial bundle of Publisher + Designer + Photo offer. I have the product keys - but what can I do with them if I can’t get into their exe files? But then I try the 90 day trial Affinity Photo Affinity Designer Affinity Publisher So I try to open affinity-photo-1.8.3.exe by double clicking it. Access denied “You will need to enter your product key along with your email address to validate your trial during installation.” So have just bought a new Designer package from scratch – And have exactly the same problems. I am following these instructions: “From your generated Affinity order invoice: Click on your Product key and Copy to clipboard. Click the download Button to download app. From the bottom of your browser page:… But I can’t find the browser page so I can’t find the download apps name. If I go to it via explorer and find the exe file - same problems. So I never get on to this: Double-click the downloaded app’s name. Launch your Affinity app from the Start menu.” Please help me. I am a professional designer and I have been unable to work on a commission for three days now. (I used to have enormous trouble with Serif from 2004 onwards. I have stuck with you because I live down the road in Loughborough. But it has not been an easy ride. I had so many problems I got to know Dan Reid, your sales manager quite well!) Please help me, Bill Brookman Quote
chippwalters Posted May 22, 2020 Posted May 22, 2020 I've seen this too. I end up restarting my machine and then I can install. Maybe that helps. Quote
Paul Fris Posted June 16, 2020 Posted June 16, 2020 Please note, that the Windows installer is unable to run from a mounted volume (aka symlink directory junction). Please ensure that the downloaded file is placed in a freely accessible folder on a standard mounted partition with a drive letter assigned to it. For example C:\Temp This solved my issue when trying to install a new version for Affinity Deigner and Affinity Photo. Quote
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