Error on PDF and PSD export

[PedroDominguez]

I'm trying to export a design and always get an error "There was an error during the export", or something similar because I work on spanish language. I can export to PNG and SVG but not to PDF or PSD for printing.

I've attached afdesign file and error screen.

Regards,

Photocall_Motorama_2020.afdesign

[PedroDominguez]

Anybody can help me??

[PedroDominguez]

No one?

[Old Bruce]

It is the embedded document Zsegur motard Try Rasterize and Trim than export.

[Sean P]

Hi PedroDominguez,

Sorry for the delay in responding - there are currently a lot of threads and we're gradually going through them!

The document Old Bruce specified is in LAB which means it cannot be output to the PDF format. So instead of converting this to raster the document is failing to export. This is a known issue that is with development to be fixed.

[PedroDominguez]

Ok! Thanks a lot for your attention, hope to be fixed soon, will try that.

[amedeomantica]

It won't work for me too. Export is broken since version .1.8

[Sean P]

Hi amedeomantica,

Can you please be more specific about 'Export is broken'? What behaviour are you seeing, can you provide a screen recording that demonstrates the behaviour you're getting, along with any supporting documents you use please.

Unfortunately just saying 'Export is broken' isn't helpful to us, as we cannot begin to investigate the issue.

[amedeomantica]

This is the error I get on same files I was already exporting without any issues on 1.7.x

 

Edited March 26, 2020 by amedeomantica
typo

[amedeomantica]

I can export using iPad application

[Sean P]

Would you be able to attach a copy of the document you're trying to export please?

[amedeomantica]

I would like, but contains confidentiual material. I'll try to reproduce in another file.

[Patrick Connor]

We have made fixes/improvements to this area (PDF Press Ready export fails if it contains an embedded LAB PDF) of the program in the latest release.

The fixes and how to update are described in these forum posts.

• Affinity Designer 1.8.3 for Windows            ( Microsoft Store and Affinity Store )
• Affinity Designer 1.8.3 for macOS               ( Mac App Store and Affinity Store )
• Affinity Designer 1.8.3 for iOS                      ( Apple iPad Store )
   
• Affinity Photo 1.8.3 for Windows                ( Microsoft Store and Affinity Store )
• Affinity Photo 1.8.3 for macOS                   ( Mac App Store and Affinity Store )
• Affinity Photo 1.8.3 for iOS                          ( Apple iPad Store )
    
• Affinity Publisher 1.8.3 for Windows         ( Microsoft Store and Affinity Store )
• Affinity Publisher 1.8.3 for macOS            ( Mac App Store and Affinity Store )

We would appreciate you checking that this issue has now been resolved for you,

[amedeomantica]

Hi,

Same issue with new build. However I figured out that the issue was caused by a corrupted font.

Replacing the font fixed the issue.

However it was working with older affinity versions.

I would suggest to not throw a too generic error to the user if possible

Thank you

Amedeo